Meaningful Stories at Your Fingertips
Information gleaned from customer stories reveal their true value when applied and put to use in the real world. Online Reporting allows people throughout your organization to transform insights into ROI. Our role-specific reports deliver simple, actionable information—supported by first-hand customer stories—packaged for a specific audience.
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When the Clock Is Ticking
Alerts can be triggered off of any data you collect—specific words and phrases, employee mentions, social media, and callback requests—so you always know which issues need attention. Configured to your specific hierarchy and preferences, alerts let you respond to both positive and negative customer experiences with the urgency they deserve.
Wows and Rescues are special, real-time alerts that flag particularly important experiences. Wows immediately notify managers when employees are mentioned by name for providing a standout experience, allowing them to recognize and magnify positive behaviors. Rescues bubble those less-than-stellar experiences to the top for immediate action and resolution.
Navigation to Steer Your Business Forward
Customer metrics tell a quick tale of current performance and trends. InMoment’s Dashboards supply a wide variety of neatly organized, measurable marks. Our Voice of the Customer software gives you a bird’s eye view of customer experience health and the ability to conduct deep analyses that reveal meaningful connections across business results.
Getting the Right Stories at the Right Time
Wouldn’t it be great to reach customers (and non-customers) as they interact with your individual locations? With InMoment’s Location-Based Stories, you can connect with relevant customers and non-customers for “in the moment” information at specific locations.
Using GPS, RFID, and/or beacon technologies, along with mobile devices and applications, you can have targeted interactions with customers based on specific events and actions at your locations. This can provide a more personalized experience, allowing you to gather Voice of Customer feedback on why purchases did or didn’t occur and to obtain competitive insights.