The InMoment Blog

Tips on elevating your customer experience

  • Nov 22, 2017

    4 Reasons the In-Store Customer Experience Still Matters in Retail

    By Brock Stuart, Customer Success Manager

     

    It’s one of the most popular and controversial topics in retail today: Will automation and digital disruption push people and brick-and-mortar retailers out of the picture?

    While there are many advocates for either side of the debate, here at InMoment, we believe that the in-store experience is just as relevant today, despite the digital age we live in. In fact, in our recent Humans v.

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  • Nov 20, 2017

    Retailers Are Dipping Their Toes in Facial Recognition

    This post was originally published on FierceRetail.com. View it here.

     

    Walmart is the latest retailer testing facial recognition technology in an effort to create a better customer experience. Customer experience (CX) expert Brennan Wilkie says that facial recognition will be a key technology moving forward in the personalization of shopping.

    “Installing facial recognition monitors in stores has the potential to grant retailers insight into the in-store customer experience,”

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  • Nov 15, 2017

    3 Common Myths About CX in Retail

    By Brock Stuart, Customer Success Manager

     

    Every culture has its popular myths: Bigfoot, the abominable snowman… the list goes on. However, when we think of these mythical monsters, we think of stories that are believable but generally acknowledged to be untrue when examined closely.

    In terms of myths, retail culture is no different. With rapidly changing technology and evolving customers, many myths about the future of retail have surfaced.

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  • Nov 11, 2017

    3 Key Elements of Powerful CX Preparation

    By Nate Morley, Customer Success Manager

     

    Thanksgiving is almost here! That means a few different things to me—family, turkey, pie, more pie and of course, football!

    I love watching football. I have season tickets to my alma mater. Is there a game on TV? I don’t care who’s playing—I’ll watch. It takes 3 to 4 hours to watch an entire football game, but surprisingly the ball is only in play for 11 minutes of that time!

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  • Nov 06, 2017

    4 Cornerstones of an Effective VoC Platform

    By Shayli Lones, Product Marketing

     

    It’s no secret: There’s a lot of technological parity between today’s Voice of Customer (VoC) vendors. And when everyone seemingly offers the same solution, it can make it difficult to choose the vendor that will work best for your business.

    So what elements should be foundational for an effective VoC platform? Here are four features that should come standard in any software promising to collect and analyze data that improves the customer experience:

     

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