The InMoment Blog

Your Guide to Customer Experience Management

August 1, 2018

4 Ways AI can Empower Contact Center Agents

Contact center leaders have agonized over the decision of whether or not to utilize artificial intelligence (AI) over the traditional human approach to customer experience (CX) since the introduction of this innovative tech. However, in a recent CustomerThink webinar, I proposed that it isn’t an either/or choice between AI and agent; instead, I believe it is vital to think of AI as an enabler for customer experience, not a replacement.

July 27, 2018

3 Ways Voice Can Take Your Feedback to the Next Level

Of all the technologies to be excited about, voice feedback is definitely toward the top of the list. With the ability to provide better data and a more convenient, technologically advanced way to interact with customers, it has the ability to revolutionize the way you collect feedback and the quality of that feedback.

July 18, 2018

Three Ways a CX Mindset can Power Your Loyalty Marketing Program

Though loyalty marketing programs and customer experience both have similar goals, it is vital that marketers recognize customer experience goes beyond the membership/incentive mindset. When you focus on customer experience, you can enrich all areas of your business

July 7, 2018

Finding the Balance Between Personal and Creepy Is Key for CX

Providing a meaningful customer experience is no longer a nice to have, but a necessity if a brand is to succeed and compete against a behemoth with the humble mission of becoming the ‘Earth’s most customer-centric company’.

July 3, 2018

Three Game-Changing Takeaways for the Future of Customer Experience Management

Customer experience (CX) maturity is a phrase we seem to be discussing a lot lately at InMoment. As a CX...

June 26, 2018

The Practical Magic of Artificial Intelligence

To be human is to continually look for improvement, to innovate and to cast an eye to the future. Simply...

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