What You Should Know About InMoment

This is what we do

InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with timely insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform, the CX Intelligence Cloud™, powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 400 leading brands across 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in five countries

United States
United Kingdom
New Zealand

We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

Learn More

Your life is made up of a series of moments, and every one counts.

  • Read Bio Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio David Joiner
    David Joiner

    VP, Engineering &
    Chief Technology Officer

    Read Bio JD Nyland
    JD Nyland

    SVP, Business Development

    Read Bio Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio David Powell
    David Powell

    VP, Human Resources

    Read Bio Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Gary King

    Harvard University

    Robert Youngjohns


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • December 3, 2018
    InMoment Named a Leader in APAC by Independent Research Firm; Cited for “Blending Strengths in Strategy, Technology, Services and People”
    • Report rates company 5/5 in 17 criteria, including Product Vision, Strategy and Roadmap, and Customer Retention

    MELBOURNE (3 December 2018) — InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms in Asia Pacific, Q4 2018. InMoment was also named a leader in the The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q4 2018, published 30 October.

  • November 28, 2018
    InMoment CMO Kristi Knight Named Marketing Executive of the Year

    SALT LAKE CITY (November 28, 2018) — Kristi Knight, CMO at InMoment, the leader in cloud-based customer experience (CX) intelligence technologies, was named Marketing Executive of the Year by the Best in Biz Awards.

    Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. As in previous years, the 8th annual program featured a diverse and distinguished judging panel comprised of top-tier press who evaluated and scored close to 700 award nominations to select the very best in North American business.

  • November 20, 2018
    Consumers 4 Times More Likely to Dump Brands After a Bad Experience

    It’s no surprise that a positive customer experience will keep consumers coming back, but InMoment’s 2018 CX Trends reveals that today’s brands underestimate the impact of offering a negative experience. “Almost three-quarters (74 percent) of consumers report that poor staff experiences (due to poor attitudes, lack of knowledge, or other reasons) contributed to a bad brand interaction. By comparison, less than one in three (29 percent) of brands reported the same. This could be a potential nightmare if brands do not invest in well-trained staff.”

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