What You Should Know About InMoment

This is what we do

InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with timely insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform, the CX Intelligence Cloud™, powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 400 leading brands across 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in five countries

United States
United Kingdom
New Zealand

We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

Learn More

Your life is made up of a series of moments, and every one counts.

  • Read Bio Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio David Joiner
    David Joiner

    VP, Engineering &
    Chief Technology Officer

    Read Bio JD Nyland
    JD Nyland

    SVP, Business Development

    Read Bio Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio David Powell
    David Powell

    VP, Human Resources

    Read Bio Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Gary King

    Harvard University

    Robert Youngjohns


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • January 10, 2019
    What Makes a Bad Shopping Experience?

    Our CX Trends data featured in this eMarketer article reminds brands to be aware of the brand promises they are extending to customers both in-store and online, as well as the deal breakers regarding these promises: “Nearly three-quarters (74%) of internet users surveyed by customer experience firm InMoment said that a disappointing interaction with staff—whether it’s a poor attitude or lack of knowledge—is a leading reason why they would consider a brand experience a negative one.”

    Read more at eMarketer Retail

  • January 8, 2019
    Free On-Demand Webinar—The Art of Storytelling: How to Craft a Narrative that Powers Effective Customer Experience Initiatives

    SALT LAKE CITY/ LONDON (8 January 2019) — Cloud-based customer experience (CX) intelligence leader InMoment is offering a free webinar titled, “The Art of CX Storytelling: How to Craft A Narrative that Powers Effective Customer Experience Initiatives.” The webinar was produced in partnership with CXPA, a global non-profit organization dedicated to the advancement and cultivation of the customer experience profession.

    Storytelling has become critical to the success of CX — especially when it comes to translating data into action.

  • December 18, 2018
    Top 25 Ways to Get Customer Feedback from the Pros

    InMoment’s SVP of CX Strategy, Brennan Wilkie shares how brands – especially retailers – should collect, analyze and use customer feedback to create a more valuable customer experience. “Organizations that listen to customers in terms of understanding their story get a much deeper and richer understanding of consumers’ expectations and behavioral patterns, and that’s where the secret to success lies. Just because someone bought something once doesn’t mean they’ll buy it again.”

    Read more at FitSmallBusiness

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