This is what we do

InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in four countries

United States



United Kingdom


We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

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Your life is made up of a series of moments, and every one counts.


CX Elevated Conference

Customer Experience Elevated is our annual destination for brands looking to transform the way they think and operate. It’s a social event with the aim of inspiring new and improved customer experience strategies, and it’s our opportunity to show your brand how to turn InMoment’s industry-leading analysis into business-elevating action.

Learn More
  • Read Bio  » Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio  » John Sperry
    John Sperry

    Chief Scientist

    Read Bio  » Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio  » Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio  » JD Nyland
    JD Nyland

    Chief Product Officer

    Read Bio  » Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio  » David Powell
    David Powell

    VP, Human Resources

    Read Bio  » Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Glen D. Mella


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • March 19, 2018
    Free CX Webinar: How to Avoid Becoming Roadkill on Your Customer Experience Journey
    • CX Intelligence leader InMoment offers tips on breaking out of the “CX bubble” to move from chasing metrics to focusing on value creation that the CEO cares about
    • Surveys are no longer enough! Why a holistic CX strategy must be informed by the voice of customers across multiple channels and data sources

    SALT LAKE CITY (March 19, 2018) — Cloud-based customer experience (CX) intelligence leader InMoment in partnership with CustomerThink is hosting a free thought leadership webinar titled: How to Avoid Becoming Roadkill on Your Customer Experience Journey.

  • March 14, 2018
    InMoment Unites Two Essentials for Dominating the Experience Economy in The CX Intelligence Cloud™
    • Highly scalable, data science-infused infrastructure supports intelligent conversations, curates information from numerous sources, and transforms simple metrics into meaning
    • New platform provides a modernized feedback environment to enrich data and the customer experience, including beautiful and engaging surveys, video, voice, and more

    SALT LAKE CITY (March 14, 2018) — InMoment announced the immediate availability of the next evolution of its technology platform—the CX Intelligence Cloud™—arming the world’s largest and most successful brands with creative self-service to effectively manage what, where, and when they engage customers in feedback, as well as advanced data science to better understand and deliver customized intelligence, know which key elements of the experience need improvement, where and when customers are being affected, and which employees to reward.

  • February 21, 2018
    STUDY: Brands Underestimate “Creep” Factor’s Impact on Customer Experience
    • Annual InMoment report compares customer and brand perception on key CX elements
    • Other findings include brands misunderstanding Millennials and underestimating the emotional impact of missed expectations

    SALT LAKE CITY (Feb. 21, 2018) — A new study from customer experience (CX) intelligence leader InMoment reveals that, despite CX maturing as an accepted, even foundational business practice, brands still have significant blind spots when it comes to truly understanding their customers.