What You Should Know About InMoment

This is what we do

InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with timely insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform, the CX Intelligence Cloud™, powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 400 leading brands across 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in five countries

United States
United Kingdom
New Zealand

We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

Learn More

Your life is made up of a series of moments, and every one counts.

  • Read Bio Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio David Joiner
    David Joiner

    VP, Engineering &
    Chief Technology Officer

    Read Bio JD Nyland
    JD Nyland

    SVP, Business Development

    Read Bio Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio David Powell
    David Powell

    VP, Human Resources

    Read Bio Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Gary King

    Harvard University

    Robert Youngjohns


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • February 12, 2019
    Keep Your Employees and You’ll Keep Your Customers

    Dr. Paul Warner Ph.D. spoke with Shep Hyken at Forbes about how creating a meaningful employee experience not only increases employee retention but customer retention as well. “Just as customers are loyal to brands they can relate to personally, employees will also choose to work for (and stay at) the companies that align with their own values and their sense of self.

    Read more at Forbes

  • January 30, 2019
    How to Gauge the Emotional Intelligence of Your Company

    VP of Customer and Employee Experience, Dr. Paul Warner Ph.D. spoke with Fast Company’s Judith Humphrey the importance of aligning customer and company expectations to promote more engaged, productive and profitable employees. “The key is to create environments where employees feel valued, and are valuable to the business.”

    Read more at Fast Company

  • January 30, 2019
    STUDY: Brands Grossly Overestimate CX Improvements; Blame Customers for Falling Short
    • Report available immediately for download
    • Experts host free webinar on January 31 to discuss findings

    SALT LAKE CITY (January 30, 2019) — A new study from cloud-based experience intelligence (XI) leader, InMoment, uncovered plenty of opportunities for brands to step up when it comes to customer experience. The report identified concerning — and in some cases shocking — attitudes that may be infecting companies’ entire approach to customer relationships, putting them at significant risk.

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