What You Should Know About InMoment

This is what we do

InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with timely insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform, the CX Intelligence Cloud™, powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 400 leading brands across 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in five countries

United States
United Kingdom
New Zealand

We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

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Your life is made up of a series of moments, and every one counts.


CX Elevated Conference

Customer Experience Elevated is our annual destination for brands looking to transform the way they think and operate. It’s a social event with the aim of inspiring new and improved customer experience strategies, and it’s our opportunity to show your brand how to turn InMoment’s industry-leading analysis into business-elevating action.

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  • Read Bio Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio John Sperry
    John Sperry

    Chief Scientist

    Read Bio Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio JD Nyland
    JD Nyland

    Chief Product Officer

    Read Bio Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio David Powell
    David Powell

    VP, Human Resources

    Read Bio Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • July 9, 2018
    New CCO Janey Whiteside Prepares Walmart for the Future

    “Brennan Wilkie, senior VP of customer experience strategy at InMoment, notes that Walmart’s new hire is another aggressive move by the retailer, an ‘explicit rival of Amazon.’ Wilkie says that the string of acquisitions, partnerships, and technology innovations are transforming the big-box retailer into a viable competitor both online and offline…”

    Read more at Fierce Retail

  • July 5, 2018
    How to Build a Meaningful Customer Experience

    “So why is there such a disconnect between brands and consumers, and what can companies do to ensure that they create a customer experience that doesn’t just satisfy, but remains memorable, influencing customers to come back often, spend more, and engage in priceless word-of-mouth advocacy that simply can’t be bought?”

    Read more at Startup Daily

  • July 3, 2018
    10 Vendors Enabling Digital Transformation in Retail

    “According to a recent study by Oxford Economics, only 3 percent of retailers have completed company-wide digital transformation projects. That’s an easy statistic to avoid in today’s burgeoning technology landscape. Here’s a look at ten tech vendors helping retailers come full circle on their digital transformation journey…”

    Read more at ZDNet