What You Should Know About InMoment

This is what we do

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in five countries

United States
United Kingdom
New Zealand

We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

Learn More

Your life is made up of a series of moments, and every one counts.

  • Read Bio Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio David Joiner
    David Joiner

    VP, Engineering &
    Chief Technology Officer

    Read Bio JD Nyland
    JD Nyland

    SVP, Business Development

    Read Bio Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio David Powell
    David Powell

    VP, Human Resources

    Read Bio Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Gary King

    Harvard University

    Robert Youngjohns


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • April 15, 2019
    Free eBook Helps CX Pros Choose the Right Metrics for Success
    • Three Rules Guide Companies in Connecting Customer and Business Outcomes

    SALT LAKE CITY (April 15, 2019) — InMoment, the leading provider of Experience Intelligence (XI), has published a new ebook titled, “Three Rules for Choosing the Right Metrics to Track Your Customer Experience Success.”  This free resource is part of InMoment’s continuing best practices content series for customer experience, employee experience (EX) and market experience (MX) leaders.

  • March 26, 2019
    InMoment Announces Second Integration with Adobe Experience Cloud to Bring the Richness of Human Feedback to Marketing Audiences for Advanced Segmentation & Targeting
    • Seamlessly connects with the XI Platform, allowing advanced targeting and segmentation to be informed by employee, market, and customer experiences
    • Brings forward the key ingredients of emotional and contextual understanding inherent in experience data
    • Moves businesses from metrics-based marketing to meaningful marketing

    SALT LAKE CITY (March 26, 2019) —  InMoment, the leading provider of Experience Intelligence (XI), today announced an integration with Adobe Experience Cloud to unite the complexity of human experience data with behavioral marketing data.

  • March 19, 2019
    InMoment Named to the 2019 Shatter List for Helping to Break Technology’s Glass Ceiling
    • Company recognized two years in a row by Women Tech Council

    SALT LAKE CITY  (March 19, 2019) — InMoment, the leading provider of Experience Intelligence™ (XI), today announced it has been named to the Women Tech Council’s 2019 Shatter List for actively employing measures to help break the glass ceiling for women in technology. This is InMoment’s second consecutive appearance on the list, and the company was among 46 others recognized based on the development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.

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