This is what we do

InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant





We are a global company with offices in four countries

United States



United Kingdom


We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

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Your life is made up of a series of moments, and every one counts.


CX Elevated Conference

Customer Experience Elevated is our annual destination for brands looking to transform the way they think and operate. It’s a social event with the aim of inspiring new and improved customer experience strategies, and it’s our opportunity to show your brand how to turn InMoment’s industry-leading analysis into business-elevating action.

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  • Read Bio  » Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio  » John Sperry
    John Sperry

    Chief Scientist

    Read Bio  » Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio  » Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio  » JD Nyland
    JD Nyland

    Chief Product Officer

    Read Bio  » Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio  » David Powell
    David Powell

    VP, Human Resources

    Read Bio  » Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Glen D. Mella


    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks


    Ron Mika

    Sorenson Capital


Exciting news from the frontlines of the CX industry

  • December 13, 2017
    Malcolm Gladwell to Headline InMoment’s CX Elevated 2018 Global Best Practices Conference
    • Other featured speakers include former president of Microsoft USA and EVP Hewlett Packard Enterprise Software (HPE); VP, Principal Analyst of Leading Independent Research Firm, and InMoment CEO
    • Event theme, “From Insights to Intelligence,” reflects urgent need for companies to elevate understanding and impact of customer experience

    SALT LAKE CITY (Dec. 13, 2017) — InMoment, the leader in customer experience (CX) intelligence, today announced highlights from the company’s annual CX Elevated global best practices conference, which will be held February 26 –

  • November 28, 2017
    InMoment Supercharges its Leading CX Platform with Yelp Knowledge, Fueling the Future of Feedback
    • InMoment’s unique, AI-driven technology pulls insights from 140M rich community reviews spanning shopping, restaurants, doctors and mechanics
    • Leveraging Yelp’s mission to connect millions of daily users to amazing, local businesses; InMoment is a Yelp Knowledge partner that enables brands to capture and understand those moments at scale and drive positive customer interactions with the brand

    SALT LAKE CITY (Nov 28, 2017) — In a time when superior customer experience (CX) has become the primary differentiation for local businesses, brands have struggled to tighten the loop from local customer feedback, to insights, to the kind of broad action that’s critical to improving customer experience.

  • November 22, 2017
    M&S International Shortlisted for Prestigious Customer Experience Award
    • In partnership with InMoment, provider of M&S’s CX insight solutions for Voice of Customer (VoC) programme internationally

    LONDON (22 November 2017) — The Institute of Customer Service has announced that Marks & Spencer (M&S) has been shortlisted as a finalist in the 2018 UK Customer Satisfaction Awards.

    The award was entered in partnership with InMoment, M&S’s provider of customer experience (CX) insight solutions for its Voice of Customer (VoC) programme internationally.