About

What You Should Know About InMoment

This is what we do

InMoment™, the leader in customer experience (CX) intelligence, arms enterprises with timely insights to fuel high-value action and relationships with both customers and employees. The company’s industry-leading Customer Feedback Management platform, the CX Intelligence Cloud™, powers a full suite of Voice of Customer (VoC), Voice of Employee (VoE) and Employee Experience technologies. InMoment provides innovative solutions and related support services to more than 400 leading brands across 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant

Bold

Innovative

Human

Invested

We are a global company with offices in five countries

United States
Australia
Canada
United Kingdom
New Zealand
Culture

We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

Learn More

Your life is made up of a series of moments, and every one counts.

  • Read Bio Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio John Sperry
    John Sperry

    Chief Scientist

    Read Bio Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio JD Nyland
    JD Nyland

    Chief Product Officer

    Read Bio Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio David Powell
    David Powell

    VP, Human Resources

    Read Bio Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks

    InMoment

    Ron Mika

    Sorenson Capital

Press

Exciting news from the frontlines of the CX industry

  • October 17, 2018
    Trust, Loyalty, and Quality Carry Retailing

    InMoment’s new Retail CX Trends report reveals what it takes to build brand loyalty, as well as how retailers can offer better experiences versus simple transactions. “In the age of what McKinsey & Co. calls the “experience economy,” retailers are faced with a challenge: They must innovate the products and services they offer, while also creating and maintaining a customer experience that will keep customers both trusting and loyal in the face of endless options.”

  • October 15, 2018
    Loyalty is Dead, Long Live Loyalty

    InMoment’s new Retail CX Trends report reveals that loyalty isn’t dead — it’s simply complicated. “What is clear from the research is that loyalty is no longer (and possibly never was) about loyalty programs but rather it is a broader construct, one which, at a fundamental level, is about some very simple and very human things: consistency, respect, value, and reliability.”

    Read more at Forbes

  • October 12, 2018
    Why Restaurants Are So Hungry for Your Personal Data

    “Where’s the line between treating customers like VIPs and stalking them?” wondered Nancy Luna, senior editor at Nation’s Restaurant News, during a panel at MUFSO. According to a recent consumer trends report by data collection company InMoment, 75 percent of consumers find most marketing personalization at least somewhat creepy (and 40 percent of brands admit to being creepy).

    Read more at Eater

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