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About

What You Should Know About InMoment

This is what we do

InMoment™ is a cloud-based customer experience (CX) optimization platform that helps brands leverage customer stories to inform better business decisions, and create more meaningful relationships with their customers. Through its Experience Hub™, InMoment provides Voice of Customer (VoC), Social Reviews & Advocacy, and Employee Engagement solutions, as well as strategic guidance, support, and services to nearly 400 brands in 95 countries.

Our core values

Five simple principles guide what we do and how we do it. It doesn’t matter what department, office, or country we’re in, we play by these same rules.

Simple & Elegant

Bold

Innovative

Human

Invested

We are a global company with offices in four countries

United States

Australia

Canada

United Kingdom

Culture

We’re hiring

InMoment is that rare breed of being both a profitable, reliable company and a really fun place to work. Check out our open positions—you might be a good fit!

Learn More »

Your life is made up of a series of moments, and every one counts.

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CX Elevated Conference

Customer Experience Elevated is our annual destination for brands looking to transform the way they think and operate. It’s a social event with the aim of inspiring new and improved customer experience strategies, and it’s our opportunity to show your brand how to turn InMoment’s industry-leading analysis into business-elevating action.

Learn More
  • Read Bio  » Andrew Joiner
    Andrew Joiner

    Chief Executive Officer

    Read Bio  » John Sperry
    John Sperry

    Chief Scientist

    Read Bio  » Mark Webb
    Mark Webb

    Chief Financial Officer

    Read Bio  » Kristi Knight
    Kristi Knight

    Chief Marketing Officer

    Read Bio  » JD Nyland
    JD Nyland

    Chief Product Officer

    Read Bio  » Brad Clark
    Brad Clark

    EVP, Solutions & Services

    Read Bio  » David Powell
    David Powell

    VP, Human Resources

    Read Bio  » Gary Challburg
    Gary Challburg

    VP and General Counsel

  • John Sperry

    Chairman of the Board, InMoment

    Glen D. Mella

    Cypher

    Mark Ludwig

    Sorenson Capital

    Marc Fuller

    Peterson Partners

    Richard D. Hanks

    InMoment

    Ron Mika

    Sorenson Capital

Press

Exciting news from the frontlines of the CX industry

  • November 22, 2017
    M&S International Shortlisted for Prestigious Customer Experience Award
    • In partnership with InMoment, provider of M&S’s CX insight solutions for Voice of Customer (VoC) programme internationally

    LONDON (22 November 2017) — The Institute of Customer Service has announced that Marks & Spencer (M&S) has been shortlisted as a finalist in the 2018 UK Customer Satisfaction Awards.

    The award was entered in partnership with InMoment, M&S’s provider of customer experience (CX) insight solutions for its Voice of Customer (VoC) programme internationally.

  • November 15, 2017
    STUDY: Consumers Still Value the In-Store Experience and Staff Interaction
    • Retail trends study from InMoment reveals the factors driving consumer satisfaction and behavior
    • Free webinar on evolving CX in retail explores results in-depth and provides actionable insights

    SALT LAKE CITY (Nov. 15, 2017) — A new study from InMoment reveals that despite the convenience of shopping online and high satisfaction with digital-only retailers, consumers still value the in-store experience and human contact.

  • November 14, 2017
    Marston’s, InMoment Present at Major London CX Event
    • InMoment hosts UK hospitality leader in showcasing how the organisation leverages customer data to deliver personalised, differentiated experiences

    LONDON (Nov. 14, 2017) — This week at Forrester’s CX Europe 2017, InMoment, the leader in customer experience (CX) intelligence, will host Marston’s in presenting “How Marston’s Leverages Customer Feedback to Drive Growth, Broaden Appeal, and Improve Where it Matters Most to Guests.” The Forrester event, which takes place Nov.