from and about InMoment
Keep Your Employees and You’ll Keep Your Customers
Dr. Paul Warner Ph.D. spoke with Shep Hyken at Forbes about how creating a meaningful employee experience not only increases employee retention but customer retention as well. “Just as customers are loyal to brands they can relate to personally, employees will also choose to work for (and stay at) the companies that align with their own values and their sense of self.
How to Gauge the Emotional Intelligence of Your Company
VP of Customer and Employee Experience, Dr. Paul Warner Ph.D. spoke with Fast Company’s Judith Humphrey the importance of aligning customer and company expectations to promote more engaged, productive and profitable employees. “The key is to create environments where employees feel valued, and are valuable to the business.”
STUDY: Brands Grossly Overestimate CX Improvements; Blame Customers for Falling Short
- Report available immediately for download
- Experts host free webinar on January 31 to discuss findings
SALT LAKE CITY (January 30, 2019) — A new study from cloud-based experience intelligence (XI) leader, InMoment, uncovered plenty of opportunities for brands to step up when it comes to customer experience. The report identified concerning — and in some cases shocking — attitudes that may be infecting companies’ entire approach to customer relationships, putting them at significant risk.
Free 2019 CX Trends Webinar: Why Are Brands Still Struggling, and What Is the Fix?
SALT LAKE CITY (January 17, 2019) — Cloud-based customer experience (CX) intelligence leader, InMoment, is offering a free webinar titled, “CX Trends 2019: Why Are Brands Struggling and What is the Fix?” The webinar is being produced in partnership with Customer Think, a global online community of business leaders striving to create profitable customer-centric enterprises.
The webinar will air live on Thursday, 31 January, 10 a.m.
What Makes a Bad Shopping Experience?
Our CX Trends data featured in this eMarketer article reminds brands to be aware of the brand promises they are extending to customers both in-store and online, as well as the deal breakers regarding these promises: “Nearly three-quarters (74%) of internet users surveyed by customer experience firm InMoment said that a disappointing interaction with staff—whether it’s a poor attitude or lack of knowledge—is a leading reason why they would consider a brand experience a negative one.”