from and about InMoment


Press Release

Global Sports Entertainment Leader Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence

  • Topgolf drives fun & engaging experiences to a global community of over 13 million consumers & 15,000 employees; expects to continue its innovation of world-class in-person and digital experiences via InMoment’s feedback approach
  • Leveraging the power and data science of the InMoment platform, Topgolf can distill key signals across all its touchpoints with consumers and employees to drive better experience, revenue and loyalty

SALT LAKE CITY–(BUSINESS WIRE)–Topgolf® has selected InMoment™, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX) perspective.

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InMoment Snapped Up by Chicago Equity Firm

“Every company has a need to be able to sift out the signal from the noise when it comes to customer experience. Our approach is to not just ask more questions but enable a company to obtain value … through creating a better experience for their customers.”

Read More at Deseret News

Press Release

InMoment Receives Strategic Growth Investment from Madison Dearborn Partners

  • Majority Investment to Accelerate Company’s Growth and Enhance Its Leadership Position as Innovative Provider of Experience Intelligence
  • Former Nielsen Global President John Lewis Appointed as Executive Chairman

SALT LAKE CITY (May 15, 2019) — InMoment, a leader in customer experience management, today announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago.

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Press Release

InMoment and Foot Locker Present at the 2019 CXPA Insight Exchange

  • Partners team up to discuss how great storytelling can fuel a customer-centric culture and change at this year’s Insight Exchange in Salt Lake City, Utah.

SALT LAKE CITY (May 13, 2019) — InMoment, the leading provider of Experience Intelligence (XI) technology, will present with Foot Locker, a global footwear and sportswear retailer, at this year’s CXPA Insight Exchange event, “The Art of CX Storytelling: How to Craft a Narrative that Powers Effective CX Initiatives.” The CXPA’s Insight Exchange will take place in Salt Lake City May 15-16.

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Market Release

InMoment Announces Second Integration with Adobe Experience Cloud to Bring the Richness of Human Feedback to Marketing Audiences for Advanced Segmentation & Targeting

  • Seamlessly connects with the XI Platform, allowing advanced targeting and segmentation to be informed by employee, market, and customer experiences
  • Brings forward the key ingredients of emotional and contextual understanding inherent in experience data
  • Moves businesses from metrics-based marketing to meaningful marketing

SALT LAKE CITY (March 26, 2019) —  InMoment, the leading provider of Experience Intelligence (XI), today announced an integration with Adobe Experience Cloud to unite the complexity of human experience data with behavioral marketing data.

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Press Release

InMoment Named to the 2019 Shatter List for Helping to Break Technology’s Glass Ceiling

  • Company recognized two years in a row by Women Tech Council

SALT LAKE CITY  (March 19, 2019) — InMoment, the leading provider of Experience Intelligence™ (XI), today announced it has been named to the Women Tech Council’s 2019 Shatter List for actively employing measures to help break the glass ceiling for women in technology. This is InMoment’s second consecutive appearance on the list, and the company was among 46 others recognized based on the development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.

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MarTech Interview with Andrew Joiner, InMoment CEO

Andrew Joiner sits down with Sudipto Ghosh at MarTech Series and shares how InMoment is preparing for the future of feedback, “We’re not here to be another player in the industry — we deliberately shared that we aim to be a true disruptor. What has driven InMoment to this point and what will continue to drive it, is our vision of the future of feedback.”

MarTech Series

Before Sending Your Next Customer Satisfaction Survey, Ask Yourself This Simple Question

InMoment’s VP of customer experience strategy, Andrew Park, discusses the importance and value of having meaningful conversations with customers. Most companies go about having these conversations in the form of surveys. While those can be helpful, they still often feel impersonal, and not at all like you’re talking to a trusted friend. “Treat your customers like friends. Let them co-create with you on the products, services, and experiences that will enhance their success with your brand and the problem they are trying to solve,” said Park.

Read more at Inc.

InMoment Captures Hearts and Minds of CX Practitioners with New Emotional Core

  • Innovative emotional core goes beyond simple tag-based emotional detection to drive intelligent workflows
  • Connecting customers and employees on an emotional level moves organizations toward a culture of CX
  • Real-time emotion detection helps brands take immediate and relevant action on customers’ and employees’ emotions improving business impact

SALT LAKE CITY (June 11, 2019) — InMoment, the leading provider of Experience Intelligence (XI), today announced the ability to harness emotion in new ways via an innovative emotional core in the XI platform.

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50 Retail Innovation Stats That Prove The Power Of Customer Experience

Read more at Forbes

Free CX Webinar: Driving Real Change with Customer Experience

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Axios Future Newsletter

Read more at Axios

A Focus on Customer Experience, Productivity and Flexibility

Read more at STORES

Madison Dearborn Partners Invests in InMoment’s Customer Experience Management Platform

Read more at Martech Advisor

InMoment Receives Strategic Growth Investment from Madison Dearborn Partners

Read more at Martech Series
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