from and about InMoment

  • New CCO Janey Whiteside Prepares Walmart for the Future

    “Brennan Wilkie, senior VP of customer experience strategy at InMoment, notes that Walmart’s new hire is another aggressive move by the retailer, an ‘explicit rival of Amazon.’ Wilkie says that the string of acquisitions, partnerships, and technology innovations are transforming the big-box retailer into a viable competitor both online and offline…”

    Read more at Fierce Retail

  • How to Build a Meaningful Customer Experience

    “So why is there such a disconnect between brands and consumers, and what can companies do to ensure that they create a customer experience that doesn’t just satisfy, but remains memorable, influencing customers to come back often, spend more, and engage in priceless word-of-mouth advocacy that simply can’t be bought?”

    Read more at Startup Daily

  • 10 Vendors Enabling Digital Transformation in Retail

    “According to a recent study by Oxford Economics, only 3 percent of retailers have completed company-wide digital transformation projects. That’s an easy statistic to avoid in today’s burgeoning technology landscape. Here’s a look at ten tech vendors helping retailers come full circle on their digital transformation journey…”

    Read more at ZDNet

  • Women Tech Council, InMoment Host Expert Panel on Growing Urgency for Brands to Deliver Differentiated Customer Experience (CX)

    CX leaders from Adobe, Tesla, Pluralsight, and ForgeDX discussed CX across the enterprise, the role of empathy, balancing digital and in-person experiences, and predictions for what’s next

    SALT LAKE CITY, UT (June 29, 2018) – On Thursday, June 28, InMoment, a leading customer experience (CX) intelligence platform, hosted a discussion panel entitled Customer Experience in the Era of Relationship at its headquarters in South Jordan. The event was sponsored by the Women Tech Council, a national organization based in Silicon Slopes focused on the economic impact of women in driving high growth for the technology sector.

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  • InMoment Transforms Surveys into Intelligent Conversations with AI-driven Multimedia Feedback

    • Mobile voice, image, and video natively supported by unique architecture of CX Intelligence Cloud™
    • Data science-infused platform seamlessly moves organizations from static survey page technology to dynamic and more natural feedback mediums
    • Delivers better business outcomes through richer sourced data, stronger relationships with customers and employees, and compelling stories that increase internal CX engagement and success

    SALT LAKE CITY (June 27, 2018) — InMoment announced the seamless addition of advanced mobile voice and image curation and analysis capabilities to its growing suite of interactive feedback modalities, which also include video, the pioneering AI-powered conversation engine Active Listening™, as well as traditional mobile app, voice, and web.   

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