from and about InMoment
What Makes a Bad Shopping Experience?
Our CX Trends data featured in this eMarketer article reminds brands to be aware of the brand promises they are extending to customers both in-store and online, as well as the deal breakers regarding these promises: “Nearly three-quarters (74%) of internet users surveyed by customer experience firm InMoment said that a disappointing interaction with staff—whether it’s a poor attitude or lack of knowledge—is a leading reason why they would consider a brand experience a negative one.”
Free On-Demand Webinar—The Art of Storytelling: How to Craft a Narrative that Powers Effective Customer Experience Initiatives
SALT LAKE CITY/ LONDON (8 January 2019) — Cloud-based customer experience (CX) intelligence leader InMoment is offering a free webinar titled, “The Art of CX Storytelling: How to Craft A Narrative that Powers Effective Customer Experience Initiatives.” The webinar was produced in partnership with CXPA, a global non-profit organization dedicated to the advancement and cultivation of the customer experience profession.
Storytelling has become critical to the success of CX — especially when it comes to translating data into action.
Top 25 Ways to Get Customer Feedback from the Pros
InMoment’s SVP of CX Strategy, Brennan Wilkie shares how brands – especially retailers – should collect, analyze and use customer feedback to create a more valuable customer experience. “Organizations that listen to customers in terms of understanding their story get a much deeper and richer understanding of consumers’ expectations and behavioral patterns, and that’s where the secret to success lies. Just because someone bought something once doesn’t mean they’ll buy it again.”
InMoment Announces Edinburgh Woollen Mill as Finalist in Prestigious CX Awards
- Specialty retailer part of elite group of companies being considered for UK Customer Satisfaction Awards
- Big Yellow, M&S International featured in top UK CX events and awards as well
LONDON (14 December 2018) — InMoment, the leader in cloud-based customer experience intelligence, announced that Edinburgh Woollen Mill has been named a finalist in the UK Customer Satisfaction Awards.
InMoment Named a Leader in APAC by Independent Research Firm; Cited for “Blending Strengths in Strategy, Technology, Services and People”
- Report rates company 5/5 in 17 criteria, including Product Vision, Strategy and Roadmap, and Customer Retention
MELBOURNE (3 December 2018) — InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in a new report: The Forrester Wave™ Customer Feedback Management Platforms in Asia Pacific, Q4 2018. InMoment was also named a leader in the The Forrester Wave™ Customer Feedback Management Platforms (CFM), Q4 2018, published 30 October.