from and about InMoment


Press Release

InMoment Client Announced as Finalist in UK Customer Experience Awards

  • Prestigious UK Customer Experience Awards recognise and celebrate customer experience excellence and innovation

 LONDON (1 August 2019) — The UK Customer Experience (CX) Awards announced InMoment’s client, CYBG, has been selected as a finalist in this year’s annual awards. As one of the industry’s most prestigious CX events, the awards recognise organisations delivering innovative customer experiences. InMoment is an established leader in experience intelligence.

CYBG, the 6th largest bank in the UK, has been named as a finalist for its CX programme, CX Success, in partnership with InMoment.

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Press Release

Global Sports Entertainment Leader Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence

  • Topgolf drives fun & engaging experiences to a global community of over 13 million consumers & 15,000 employees; expects to continue its innovation of world-class in-person and digital experiences via InMoment’s feedback approach
  • Leveraging the power and data science of the InMoment platform, Topgolf can distill key signals across all its touchpoints with consumers and employees to drive better experience, revenue and loyalty

SALT LAKE CITY–(BUSINESS WIRE)–Topgolf® has selected InMoment™, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX) perspective.

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Press Release

InMoment Receives Strategic Growth Investment from Madison Dearborn Partners

  • Majority Investment to Accelerate Company’s Growth and Enhance Its Leadership Position as Innovative Provider of Experience Intelligence
  • Former Nielsen Global President John Lewis Appointed as Executive Chairman

SALT LAKE CITY (May 15, 2019) — InMoment, a leader in customer experience management, today announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago.

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Market Release

InMoment Announces Second Integration with Adobe Experience Cloud to Bring the Richness of Human Feedback to Marketing Audiences for Advanced Segmentation & Targeting

  • Seamlessly connects with the XI Platform, allowing advanced targeting and segmentation to be informed by employee, market, and customer experiences
  • Brings forward the key ingredients of emotional and contextual understanding inherent in experience data
  • Moves businesses from metrics-based marketing to meaningful marketing

SALT LAKE CITY (March 26, 2019) —  InMoment, the leading provider of Experience Intelligence (XI), today announced an integration with Adobe Experience Cloud to unite the complexity of human experience data with behavioral marketing data.

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Press Release

InMoment Named to the 2019 Shatter List for Helping to Break Technology’s Glass Ceiling

  • Company recognized two years in a row by Women Tech Council

SALT LAKE CITY  (March 19, 2019) — InMoment, the leading provider of Experience Intelligence™ (XI), today announced it has been named to the Women Tech Council’s 2019 Shatter List for actively employing measures to help break the glass ceiling for women in technology. This is InMoment’s second consecutive appearance on the list, and the company was among 46 others recognized based on the development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.

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InMoment Wins International Award for Emotion Detection and Intelligence Workflow

  • Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards®

SALT LAKE CITY (August 22, 2019) – InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie® Award in the Relationship Management Solution category in the 16th Annual International Business Awards®. 

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations.

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InMoment Shortlisted for Best CX Partner at the Customer Experience Awards

SYDNEY (15 August 2019) — InMoment, the leading provider of Experience Intelligence™ (XI), announced it has been shortlisted as a potential winner in Australia’s Customer Experience (CX) Awards in the Best CX Partner category.

InMoment was shortlisted for the award for helping brands identify gaps in experience intelligence and applying ground-breaking technology to enable them to better understand their customers.

Through a rigorous and transparent judging process, and by bringing together the CX leadership community, the CX Awards benchmark and recognise the very best customer experience initiatives in the ANZ region.

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Incentivizing Your Employees to Improve Customer Experience is a Bad Idea

InMoment VP of Customer Experience Strategy in CXI Architects, Andrew Park, shares insights on some of the pitfalls that come from incentivizing employees to improve customer experience. “Delivering exceptional customer experiences shouldn’t be contingent on whether there are incentives on the table. CX leaders should regularly encourage employees to deliver their best work, without solely offering rewards.”

Read more at Business Builders

InMoment Appoints Three Independent Board Directors

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5 CX Trends To Consider In 2019

Read more at Retail Touchpoints

MarTech Interview with Andrew Joiner, InMoment CEO

MarTech Series

11 Skills and Traits for Customer Experience Professionals in 2019

Read more at CMS Wire

5 Ways Great Companies Build Customer Loyalty

Read more at Refresh Leadership Blog

Before Sending Your Next Customer Satisfaction Survey, Ask Yourself This Simple Question

Read more at Inc.
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