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InMoment Announces New XI Transformational Framework, Delivering Most Enriched Perspective of the Customer Experience

SALT LAKE CITY (17 September 2019) — InMoment, the leading provider of Experience Intelligence (XI), today announces the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework.

Businesses today, regardless of industry, are investing in CX but failing to see results or impact, and the reasons are varied: experience design isn’t thoughtful or intentional.

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Press Release

InMoment Wins International Award for Emotion Detection and Intelligence Workflow

  • Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards®

SALT LAKE CITY (August 22, 2019) – InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie® Award in the Relationship Management Solution category in the 16th Annual International Business Awards®. 

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations.

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InMoment Client Announced as Finalist in UK Customer Experience Awards

  • Prestigious UK Customer Experience Awards recognise and celebrate customer experience excellence and innovation

 LONDON (1 August 2019) — The UK Customer Experience (CX) Awards announced InMoment’s client, CYBG, has been selected as a finalist in this year’s annual awards. As one of the industry’s most prestigious CX events, the awards recognise organisations delivering innovative customer experiences. InMoment is an established leader in experience intelligence.

CYBG, the 6th largest bank in the UK, has been named as a finalist for its CX programme, CX Success, in partnership with InMoment.

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Press Release

Global Sports Entertainment Leader Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence

  • Topgolf drives fun & engaging experiences to a global community of over 13 million consumers & 15,000 employees; expects to continue its innovation of world-class in-person and digital experiences via InMoment’s feedback approach
  • Leveraging the power and data science of the InMoment platform, Topgolf can distill key signals across all its touchpoints with consumers and employees to drive better experience, revenue and loyalty

SALT LAKE CITY (June 18, 2019) — Topgolf® has selected InMoment™, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX) perspective.

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Press Release

InMoment Receives Strategic Growth Investment from Madison Dearborn Partners

  • Majority Investment to Accelerate Company’s Growth and Enhance Its Leadership Position as Innovative Provider of Experience Intelligence
  • Former Nielsen Global President John Lewis Appointed as Executive Chairman

SALT LAKE CITY (May 15, 2019) — InMoment, a leader in customer experience management, today announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago.

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Market Release

InMoment Announces Second Integration with Adobe Experience Cloud to Bring the Richness of Human Feedback to Marketing Audiences for Advanced Segmentation & Targeting

  • Seamlessly connects with the XI Platform, allowing advanced targeting and segmentation to be informed by employee, market, and customer experiences
  • Brings forward the key ingredients of emotional and contextual understanding inherent in experience data
  • Moves businesses from metrics-based marketing to meaningful marketing

SALT LAKE CITY (March 26, 2019) —  InMoment, the leading provider of Experience Intelligence (XI), today announced an integration with Adobe Experience Cloud to unite the complexity of human experience data with behavioral marketing data.

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Press Release

InMoment Named to the 2019 Shatter List for Helping to Break Technology’s Glass Ceiling

  • Company recognized two years in a row by Women Tech Council

SALT LAKE CITY  (March 19, 2019) — InMoment, the leading provider of Experience Intelligence™ (XI), today announced it has been named to the Women Tech Council’s 2019 Shatter List for actively employing measures to help break the glass ceiling for women in technology. This is InMoment’s second consecutive appearance on the list, and the company was among 46 others recognized based on the development and successful implementation of measures that create gender-inclusive cultures where women can contribute and succeed.

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Crystal Ski Holidays Selected as a Finalist of the 2019 Engage Awards

LONDON (17 October 2019) — InMoment, the leading provider of Experience Intelligence (XI), and CX global leader Ipsos, are proud to announce the selection of their client, Crystal Ski Holidays, market leader within the ski industry, as a finalist in the Best Use of Voice of the Customer (VOC) category of the Engage Awards 2019—the only customer and employee engagement industry awards in the UK.

Over the last two years, with the support of Ipsos and InMoment and the successful implementation of its VOC programme, Crystal Ski Holidays has transformed itself into a customer-centric business.

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InMoment, Foot Locker to Present at Forrester CXSF

SAN FRANCISCO (October 15, 2019) — InMoment, the leading provider of Experience Intelligence (XI), is presenting with global footwear and sportswear retailer Foot Locker at this year’s Forrester CXSF event. The presentation will take place in San Francisco on Oct. 17, with Andrew Park, VP Experience Intelligence Strategy at InMoment, and Tyler Saxey, Director, Customer Experience at Foot Locker.

The conference itself will focus on the future of Experience Design, and InMoment and Foot Locker will share how to use actionable intelligence to create the inclusive, personalized experiences for customers both in-store and online.

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How to Measure Employee Experience — and Improve Customer Experience, Too

InMoment VP of Customer and Employee Experience Strategy, Dr. Paul Warner, shares insights on how businesses can accurately measure their employees’ experiences and how to improve customer experience along the way. “As EX ascends to its rightful place next to CX as a driver of business impact, the question of how to measure and analyze it becomes even more pressing. The answer is not as simple as just cross-applying the metrics one would use for CX.”

Read more at CMS Wire

Minor DKL Food Group (The Coffee Club) and InMoment to Present at CX Singapore 2019

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InMoment Shortlisted for Best CX Partner at the Customer Experience Awards

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Incentivizing Your Employees to Improve Customer Experience is a Bad Idea

Read more at Business Builders

InMoment Appoints Three Independent Board Directors

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5 CX Trends To Consider In 2019

Read more at Retail Touchpoints

MarTech Interview with Andrew Joiner, InMoment CEO

MarTech Series
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