Communication Keeps Your Company Going
An engaging job is based on open, honest communication. InMoment offers multiple ways for employees to share what they’re thinking and feeling in the workplace. Even mandatory surveys should be convenient and engaging.
The Work Environment Is a Living Ecosystem
Reporting to higher-ups, collaborating with peers, interacting with customers, managing teams—the interplay between personalities and positions affects individual engagement daily. The InMoment Leadership Dashboard gives you an instant understanding of your current effectiveness in establishing key drivers of employee engagement in your staff’s work life.
Employee Loyalty Modeling
Employees Are the Face of Your Brand
The culture, chemistry, and commitment of your workforce all feature prominently in the customer experience. Developing a cause and camaraderie among employees is a hard-fought advantage for any company. Employee loyalty modeling follows the patterns at play across work shifts and locations to reveal precise drivers of staff loyalty, connected to your key customer behaviors and drivers.
Personal, Positive Imprints
Energize Employee Efforts
This location-level printout highlights staff mentions, actionable insights, and key performance indicators for motivating staff.
Putting the Customer at the Center of Employee Engagement
Callback requests in survey responses gave this triple-play provider 1,000 recovery opportunities worth $23 million annually.
Real Stories of Magic at Waitrose
Four firsthand customer accounts spotlight staff owning their service moments to create happiness and loyalty in customers.
Rules of Engagement: The Right Connections
Make sure you know the rules. Exclusive research among senior executives sheds new light on the drivers of engagement.
Halfords Wows Customers with InMoment-Powered VoC Program
Using features of the InMoment platform, like Employee Wow, Halfords improves employee engagement and customer experience.