Press Release

InMoment Client Announced as Finalist in UK Customer Experience Awards

August 1, 2019

  • Prestigious UK Customer Experience Awards recognise and celebrate customer experience excellence and innovation

 LONDON (1 August 2019) — The UK Customer Experience (CX) Awards announced InMoment’s client, CYBG, has been selected as a finalist in this year’s annual awards. As one of the industry’s most prestigious CX events, the awards recognise organisations delivering innovative customer experiences. InMoment is an established leader in experience intelligence.

CYBG, the 6th largest bank in the UK, has been named as a finalist for its CX programme, CX Success, in partnership with InMoment. CYBG has been specifically recognised for its excellence in the “Customers at the Heart of Everything – Initiative” category.

Simon Fraser, VP, Customer Experience Strategy at InMoment, said, “We are proud to provide industry-leading technology for the innovative brands with which we work. The UK CX Awards are one of the industry’s most esteemed award ceremonies, and we are thrilled to support our clients in becoming industry leaders and customer advocates. We look forward to the finals, while knowing regardless of the outcome, CYBG is a shining example of truly putting customers at the heart of everything.”

The award finals and ceremony will take place on 10 October 2019 at Wembley Stadium.

About InMoment

InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience (EX) Cloud, and Market Experience (MX) Cloud. InMoment’s approach of providing strategic technical, best practice and thought leadership support ensures that our nearly 500 brands across 95 countries realize maximum business impact.

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