News

Incentivizing Your Employees to Improve Customer Experience is a Bad Idea

August 9, 2019

InMoment VP of Customer Experience Strategy in CXI Architects, Andrew Park, shares insights on some of the pitfalls that come from incentivizing employees to improve customer experience. “Delivering exceptional customer experiences shouldn’t be contingent on whether there are incentives on the table. CX leaders should regularly encourage employees to deliver their best work, without solely offering rewards.”

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