CX Maturity Assessment

How does your organization rate when it comes to CX excellence?

About This Assessment

This customer experience (CX) assessment tool was developed by leading CX vendor, InMoment, to help CX leaders and practitioners determine where their organizations are on the maturity spectrum for CX strategy, alignment, and engagement.

This unique model not only sheds a light on your overall maturity level, it also provides comprehensive insight into how your organization is doing when it comes to the four foundational areas of CX.

Cultural

Organizational Alignment, People, and Culture

Technological

Customer Listening and Technology

Analytical

Customer Intelligence and Action

Business Value

Measurement and ROI Framework

Complete the assessment today and you’ll be sent a copy of your total score and maturity ranking, as well as a breakdown of how well your organization is performing across the four foundational areas of CX. These provide a clear guide on where you’re ahead of the curve, and where things need to improve. You’ll also have the opportunity to share the CX assessment tool with your colleagues and compare perceptions on your level of maturity.

The assessment takes no more than 5 minutes to complete, and provides a much-needed benchmark for your organization on how your CX approach stacks up, and where there’s room for improvement.

Register to gain access to all resources

By clicking you agree to these terms and conditions.

No Thanks

Chat History