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Thrive in the Age of the Customer

Transform your brand into a data-driven, customer-centric, intelligent enterprise.

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What Makes InMoment?

Customer Experience is an inherently human endeavor.
Everything we are, everything we do is focused solely on
creating and nurturing relationships with you – and
between you and your customers.

—President of InMoment, Lonnie Mayne

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Products & Services

The InMoment Platform is a literal Hub of activity. It brings experience data together with sophisticated, industry-tuned technologies, wraps them into role-specific packages brimming with actionable insights, and then channels them to the right person at the right time through our Products and Services.

InMoment Platform
InMoment Industries


Successful customer experience optimization doesn’t come in a box. You need a partner who understands your business. InMoment is the largest VoC vendor for the food services, retail, and contact centers, and we have deep domain expertise in B2B, healthcare, financial services, and other industries.

Who Is InMoment?

It has often been said that life is a series of moments — especially when shaping a lifetime customer relationship. CX leaders Mindshare and Empathica couldn’t agree more — so we’ve united under a new name: InMoment. And for us, it’s more than a name — it’s a promise to our clients and declaration of a fundamental understanding of why we do what we do: to optimize the customer experience, because good experiences translate to better business.

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About InMoment

Blog Posts

The Text Analytics “Duck Test”

If it looks like text analytics, behaves like text analytics, and is called text analytics, it’s probably text analytics, right? Not necessarily. A text analytics solution may identify key words and phrases, but that does not ensure any level of comprehension or insight. Text analytics should help tell the customer story and empower your brand […]

Introducing the InMoment Experience Hub™

Back in June when Mindshare and Empathica packed the best they had to offer into a shiny, new package called InMoment, something beautiful happened: Our Experience Hub was born. In uniting and rebranding, we found that one-plus-one didn’t just equal two. InMoment was more than the sum of our former parts. Think of bread. You put …

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In the News

Empathica Goes InMoment with Improved Insights

Peach Report » Leading customer insight company Empathica has been united with its new parent Mindshare Technologies under a new corporate entity – InMoment. At the same time it is launching a new cloud-based platform called the Experience Hub to give brands greater access to experience insights. Empathica, whose UK clients include M&B and Waitrose, […]

Mindshare and Empathica Rebrand as InMoment, Launch Experience Hub

Smart Customer Service » Following its 2013 acquisition of Empathica, Mindshare Technologies today announced that the companies have united under a new corporate entity, InMoment. In addition, InMoment has launched a cloud-based customer experience optimization platform, the Experience Hub. The InMoment Experience Hub centralizes experience data—regardless of source or format—connects it with technology to surface […]

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Press Releases

FREE WEBINAR: Research Reveals Rise of Omni-Channel in Contact Centers

• InMoment Teams with GE Capital Fleet Services, Call Center IQ to Uncover Trends and Opportunities for Contact Centers to Impact Customer Experience • Experts Will Discuss Surprising Results from Annual Survey on Channel Strategy • Webinar is Featured Event for CCIQ’s Omni-Channel Customer Experience Summit, Sept. 17 SALT LAKE CITY (Sept. 10, 2014) — […]

Leading Brands Recognized for CX Leadership with InMoment’s 2014 Voice of the Customer Excellence Awards

SALT LAKE CITY (Sept. 03, 2014) – InMoment, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, today announced the winners of its 2014 Voice of the Customer (VoC) Excellence Awards, which recognize companies that demonstrate outstanding strategic execution of […]

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