What Makes InMoment?

Customer Experience is an inherently human endeavor.
Everything we are, everything we do is focused solely on creating and nurturing relationships with you – and between you and your customers.

—President of InMoment, Lonnie Mayne

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Team Meeting Room

Mindshare & Empathica are now


See what a difference it makes   

Products & Services

The InMoment Platform is a literal Hub of activity. It brings experience data together with sophisticated, industry-tuned technologies, wraps them into role-specific packages with actionable insights, and directs them automatically to the right person at the right time through our Products and Services.

InMoment Platform
InMoment Industries


Successful customer experience optimisation doesn’t come in a box. You need a partner who understands your business. InMoment is the largest VoC partner for the retail and hospitality sectors. We also have deep domain expertise in B2B, healthcare, financial services, and other industries across all customer touch points, including in store, on line, home delivery and contact centre channels.

Who Is InMoment?

It has often been said that life is a series of moments — especially when shaping a lifetime customer relationship. CX leaders Mindshare and Empathica couldn’t agree more — so we’ve united under a new name: InMoment. And for us, it’s more than a name — it’s a promise to our clients and declaration of a fundamental understanding of why we do what we do: to optimise the customer experience, because good experiences translate to better business.

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About InMoment

Some of Our Valued Clients

  • Hertz
  • Hilton
  • Nike
  • Arby's
  • GE Capital
  • Jiffy Lube
  • Brookdale Senior Living
  • Target
  • Home Depot
  • CarMax
  • Panda Express
  • 7-Eleven