Beyond the score.
Access the power of stories.

Optimize your customer experience with business-critical insights that fuel better decisions, build stronger relationships, and drive positive brand results.

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Identify moments that matter

Customer relationships are shaped over time through a variety of moments and are always in flux. Each moment has an the opportunity to enhance or detract from their overall impression of your business.

Not all moments are created equal.

 
 

Richer insights. Better outcomes.

How do you know which moments matter and drive the right relationships with your customers? We help you optimize your customer experience by empowering you to identify these critical moments.

Listen

Understand

By listening to, understanding, and sharing your customers' stories with the right people in the organization at the right time, you uncover richer insights that drive better business outcomes.

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It is time to elevate your customer experience

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Client Testimonials

We love success stories

  • H.H. Gregg partnered with InMoment to make its customer surveys more actionable. As a result, H.H. Gregg improved its survey scores by 5% since 2014, satisfaction scores for in-store pick-up have nearly doubled since 2014 and highly satisfied customers are 18% more likely to make another purchase within the next 90 days.

  • "InMoment's cloud-based platform provides features that we didn't have like text analytics and recommendation settings for social media. What its tool does is enable us to stay in touch with our customers and respond as an organization."

  • "InMoment tells us which elements of our customers' experiences encourage or get in the way of a long-term relationship with our brand. With that information, we know exactly where and how to invest resources to both fix problems, and proactively create environments that build loyalty.."