Team Meeting Room

Mindshare & Empathica are now


See what a difference it makes   
Mountain Landscape

Customer Experience Elevated Conference 2014

The Guest List Is Looking Good

Join us and a growing list of expert guests for a conference to remember.

August 20–22, 2014
The Grand Summit Hotel
Canyon’s Resort, Park City, UT

Learn More and Register Now
Customer Shopping

Thrive in the Age of the Customer

Transform your brand into a data-driven, customer-centric, intelligent enterprise.

Complimentary Forrester Research Report

Loyalty 360

Owning Your Moment
with Experience Data

The Guest: Lonnie Mayne, InMoment President
The Host: Mark Johnson, Loyalty360 CEO & CMO

Watch the Podcast

Products & Services

The InMoment Platform is a literal Hub of activity. It brings experience data together with sophisticated, industry-tuned technologies, wraps them into role-specific packages brimming with actionable insights, and then channels them to the right person at the right time through our Products and Services.

InMoment Platform
InMoment Industries


Successful customer experience optimization doesn’t come in a box. You need a partner who understands your business. InMoment is the largest VoC vendor for the food services, retail, and contact centers, and we have deep domain expertise in B2B, healthcare, financial services, and other industries.

Who Is InMoment?

It has often been said that life is a series of moments — especially when shaping a lifetime customer relationship. CX leaders Mindshare and Empathica couldn’t agree more — so we’ve united under a new name: InMoment. And for us, it’s more than a name — it’s a promise to our clients and declaration of a fundamental understanding of why we do what we do: to optimize the customer experience, because good experiences translate to better business.

Learn more about InMoment
About InMoment

Blog Posts

Text Analytics: Separating Hype from Reality

Has anyone not heard of text analytics? How about big data? They are big. They are important. But, they have also become business buzzwords in the customer experience industry, which rival some all-time greats such as: “Web 2.0,” “The Cloud,” “iWhatever,” and “Social Media Marketing.” The problem is that all of the talk makes it […]

How to Overcome the Outpatient
Feedback Challenge

While most NHS trusts have successfully achieved their inpatient response targets since the Friends and Family Test (FFT) was launched in April 2013, many have found it more difficult to collect responses from patients using their Emergency Departments and community maternity services. This not only hinders them from gaining valuable insight to drive improvements but […]

Go to Blog →

In the News

Empathica Goes InMoment with Improved Insights

Peach Report » Leading customer insight company Empathica has been united with its new parent Mindshare Technologies under a new corporate entity – InMoment. At the same time it is launching a new cloud-based platform called the Experience Hub to give brands greater access to experience insights. Empathica, whose UK clients include M&B and Waitrose, […]

Mindshare and Empathica Rebrand as InMoment, Launch Experience Hub

Smart Customer Service » Following its 2013 acquisition of Empathica, Mindshare Technologies today announced that the companies have united under a new corporate entity, InMoment. In addition, InMoment has launched a cloud-based customer experience optimization platform, the Experience Hub. The InMoment Experience Hub centralizes experience data—regardless of source or format—connects it with technology to surface […]

View all News Articles →

Press Releases

Global CX Leaders Gather for InMoment’s Fifth Annual Best Practices Conference – “Customer Experience Elevated 2014”

• Hertz, Walgreens and Other Customer Experience Giants Share Successful Strategies • Keynotes by Temkin Group Founder Bruce Temkin; Best-Selling Author Andy Andrews • 2014 CX Excellence Awards Presented for Best Implementation of Customer Feedback Programs SALT LAKE CITY (July 29, 2014) — InMoment, a leader in cloud-based customer experience technologies, today announced the details […]

Jack in the Box® Recognizes InMoment for Outstanding Partnership

SALT LAKE CITY (July 09, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, is proud to announce that it has received the 2014 Jack in the Box® Outstanding Partner Award. The award was presented at the […]

View all Press Releases →