from and about InMoment


Press Release

Tesco Announced as Finalist in the UK Customer Satisfaction Awards

—The Institute of Customer Service has selected its finalists in esteemed UK Customer Satisfaction Awards, recognising innovation and expertise in customer experience

LONDON (23 January 2020) — InMoment, the leading provider of experience intelligence (XI), is proud to announce the selection of its client, Tesco, as a finalist in The UK Customer Satisfaction Awards. Tesco is one of the world’s leading multinational retailers, with 6,700 stores and serving approximately 80 million customers a week.

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Press Release

Vivint Solar Chooses InMoment to Light the Way through the Customer Journey

—Leading full-service residential solar provider collaborates with leading experience intelligence provider to move beyond DIY surveys

SALT LAKE CITY (December 12, 2019) — Vivint Solar, a leading, full-service residential solar company, has chosen InMoment, the leading provider of experience intelligence (XI), as its primary technology platform to expand its Voice of Customer (VoC) program. Vivint Solar customers must go through an important process to begin operating their homes with solar power;

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Press Release

The Coffee Club Takes Action on Customer Experience through Partnership with InMoment

MELBOURNE — (3 December 2019) — The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®).

With roots in Brisbane beginning in 1989, The Coffee Club has become Australia’s largest home-grown café group, and is now owned by Minor DKL Food Group, a leading Australian food franchisor with approximately 450 stores throughout 11 countries and upwards of 40 million dedicated customers.

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Press Release

InMoment Client Virgin Money Receives Silver Award in Prestigious UK Customer Experience Awards

LONDON (12 November 2019) — InMoment, the leading provider of Experience Intelligence (XI), has announced that its client and partner, Virgin Money UK, has been awarded the Silver Award in the UK Customer Experience Awards. The awards are one of the industry’s highest esteemed CX events, celebrating and recognising organisations that provide innovative customer experiences.

“Working with the team at Virgin Money is always a great experience, and we are honored to be their technology partner, providing them with the intelligence needed to create lasting impressions on its customers while benefiting the bottom line.”

Virgin Money UK CX Success programme is an initiative to create a company-wide culture of customer obsession, delighting customers and colleagues in every interaction.

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Press Release

InMoment Announces New XI Transformational Framework, Delivering Most Enriched Perspective of the Customer Experience

SALT LAKE CITY (17 September 2019) — InMoment, the leading provider of Experience Intelligence (XI), today announces the next evolution in its approach to providing the intelligence businesses need to create meaningful experiences that also impact the bottom line—the XI Transformational Framework.

Businesses today, regardless of industry, are investing in CX but failing to see results or impact, and the reasons are varied: experience design isn’t thoughtful or intentional.

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Press Release

InMoment Wins International Award for Emotion Detection and Intelligence Workflow

  • Experience Intelligence Leader Receives Bronze Stevie® Award in 2019 International Business Awards®

SALT LAKE CITY (August 22, 2019) – InMoment, the leading provider of Experience Intelligence (XI), was named the winner of a Bronze Stevie® Award in the Relationship Management Solution category in the 16th Annual International Business Awards®. 

The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide—public and private, for-profit and non-profit, large and small—are eligible to submit nominations.

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Press Release

InMoment Receives Strategic Growth Investment from Madison Dearborn Partners

  • Majority Investment to Accelerate Company’s Growth and Enhance Its Leadership Position as Innovative Provider of Experience Intelligence
  • Former Nielsen Global President John Lewis Appointed as Executive Chairman

SALT LAKE CITY (May 15, 2019) — InMoment, a leader in customer experience management, today announced that it has received a strategic growth investment from funds advised by Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago.

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InMoment’s Eric Smuda Talks Various Impacts On Retail in Coming Year

InMoment’s Principal of CX Strategy and Implementation, Eric Smuda, and other industry executives, share their perspectives on the headwinds to consumer spending in retail for 2020. Read the full story here.

Read more at Women's Wear Daily

The 25 Ultimate Customer Retention Stats for 2020

With the new year ahead, businesses and brands are considering how to retain customers in the long run. Research from InMoment found that 61 percent of customers will make added efforts to buy from their favorite brands instead of competitors. Check out more customer retention statistics to remember in establishing a retention strategy here.

Read more at MyCustomer

InMoment Shares Majority of People Think Online Personalization is a Little Creepy

Data from InMoment reveals that 75% of users have had creepy personalization experiences. So what do consumers think of Spotify’s Wrapped? Read the full story here.

Read more at Medium

The Coffee Club Taps Customer Voice to Boost Experience


Why Many Brands Are Falling Short on Personalization

Read more at Digital Commerce 360

Why Being Grateful For Your Customers Gives You a Competitive Advantage

Read more at Forbes

Customer Service Becomes a Marketing Tool

Read more at DetinationCRM

31 Simple Daily Habits That Separate High Achievers From Everyone Else

Read more at Inc.

How to Gain Better Feedback from Restaurant Guests

Read more at FSR
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