The InMoment Blog

Your Guide to Customer Experience Management

November 6, 2019

3 Things That Happen When You Level up Your Customer Strategy from Mystery Shopping to a CX Program

Leveling up your customer experience strategy has both quantitative and qualitative benefits for the entire organization. In a highly competitive market, staying ahead is key to staying on top.

October 29, 2019

How Would You Rate Your Experience? A Primer on Transactional Surveys

I’ve seen organizations use transactional surveys to learn everything about their customers’ short-term brand experience, including ease-of-purchase and how quickly that package actually arrived. Customers keep a company going—it literally pays to listen to them.

October 24, 2019

Step into Their Shoes: Creating Personalized, Inclusive Experiences with Foot Locker

Customer feedback across many different industries shows one common thread: People want to connect with the brands they love in more than just a transactional way. CX intelligence can help revamp the entire experience, from in-store to online—even in the way brands listen to customers.

October 17, 2019

Designing Extraordinary Experiences: Filling the Gaps with Intelligent Automation

In a highly competitive market, traditional methods will no longer cut it. In order to create a meaningful experience that benefits everyone—brands, customers, employees, and the market—you need all-encompassing business intelligence tools that fill the gaps with insights that will drive impactful results. 

October 9, 2019

How the Telecom Industry Can Solve Its CX Problems

Research shows that telecommunications companies consistently receive lower customer experience (CX) scores than any other industry. Here are a few tips brands can use to improve the customer experience and ultimately customer retention in the telecom industry! 

October 1, 2019

How to Power Your Business Decisions with Customer Experience Intelligence

According to Forrester, 74% of firms state they want to be insight-driven, but only 29% actually turn analytics into action. How do they do it? By following a few key principles that can help any company unleash its CX data’s full potential.

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