Turn Your Findings Into Action
It’s good to have meaningful data, but what does it really mean if you don’t act on it? Our intuitive CX apps give you the intelligence you need to make positive changes that improve your relationships with your customers.
Proactively Monitor CX Impact
Track, monitor, and understand the impact of specific issues and actions on your customers’ satisfaction. Customize the issues you want to watch, compare regions against other regions, and get better insight into how different initiatives are performing against a control.
Case Management and Alerts
Resolve Customer Cases in Real Time
Simplify the management of customer experience cases and get alerted about potential issues in real time. Our case management feature allows you to reduce individual customer churn, understand larger trends, and quickly understand root cause through the eyes of your employees.
Dashboards and Reporting
Visualize and Share Your Data
Every CX program is unique, and the way you view and act on your data is too. Our dashboards allow you to easily view and understand the metrics that matter most to your business.
Coach Employees to Maximize Impact
Action planning and regional summaries arm managers at the local, regional, and area levels with simple procedural steps to solve service and satisfaction concerns before they become problems. Help your managers understand top strengths and weaknesses in order to coach employees effectively and help them learn and grow.