Stand Out in a Crowded Marketplace
Providing Differentiated Experiences
Brick-and-mortar retailers and online retailers alike are faced with the challenge of standing out in a crowded marketplace. With so many options available to potential customers, your differentiator will be the experience you provide. Improving experiences starts with listening to your customers, making CX intelligence essential.
How InMoment Can Help
Manage and Resolve Issues
Ensure that cases are prioritized correctly so you can address the most urgent concerns quickly and effectively, saving time and money.
Uncover Further Understandings
Get more out of the feedback you’ve already collected with advanced analytics that provide answers to questions you didn’t think to ask.
Sales associates, cashiers, and other brand representatives receive insightful, real-time feedback that helps them provide more meaningful customer experiences.
Track Brand Perception
Use customer feedback from various channels, including social media, to monitor and ultimately improve your brand perception.
Through the implementation of InMoment’s technology and best practices, we’ve tripled our feedback rate, created a more customer-friendly and effective survey, responded to nearly 9,000 customer concerns, and realized almost $9 million in new revenue. In under six months, the program paid for itself many times over." —Jocelyn Wieser, Senior Retail Business Intelligence Analyst, Cabela’s
Take advantage of your existing data. Quickly search all channels to find relevant data as specific or broad as you need.
Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to spend less time digging and more time acting.
Quickly build, synthesize, analyze, and visualize data relevant to your organization for quick and clear understanding.