Analyse. Act. Ascend.

CX Elevated EMEA

15–16 May, 2017

Aston University Business School
Birmingham, England

Register Now

Each of us is on a journey. We have unique stories, experiences, ideas, and methods. But we all share a common goal: to elevate the customer experience.

You have the will, and we have the technology to guide you to new CX heights. Customer Experience Elevated 2017 is our chance to show you how to turn InMoment’s industry-leading analysis into business-elevating action.

Join us this May to learn from—and collaborate with—experts and innovators who are blazing the trail to the pinnacle of customer experience.

 

Keynote Speakers

 
Jo Causon

Jo Causon

CEO, The Institute of Customer Service

Alongside Jo's role as the Institute's CEO, she also holds the position of Executive Director on the board and is responsible for managing the Institute’s business in line with the strategic vision, mission, aims and values agreed by the board.

 
Rachel Halsall

Rachel Halsall

Executive Coach and Facilitator

The majority of Rachel’s work focusses on career transition and enhancing management skills. She speaks regularly to groups on networking skills as well as how to communicate succinctly and sell Self. Rachel is an ICF accredited coach. She is certified in Myers-Briggs Step I and has a Certificate in Systemic Team Coaching from the Academy of Executive Coaching.

 
Rachel Halsall

Matthew Syed

Journalist, Author, and Broadcaster

Matthew Syed is a columnist for The Times, and the author of two acclaimed books on the science of high performance. Bounce, published in April 2010, has been described as “one of the most intelligent and thought-provoking books about sport ever written” and Black Box Thinking, published in 2015, is a UK bestseller, and has been translated into multiple languages.

Watch Matthew's Tedx Talk »

“The challenges that the Post Office face are very similar to other retailers and organisations. After attending the conference, we’ve realised that we need to look at merging customer experience with employee engagement.”

Bronwen Thomas

Post Office

Location

 

Aston University
Business School

Aston University’s Business School is based in the centre of Birmingham, home to over 65,000 students and one of Europe’s liveliest and most welcoming cities. The school understands that success in its primary mission in today’s environment requires extending its knowledge creation and working outside the traditional commercial disciplines.

Learn More
 

“It’s always interesting to see how different businesses are using their programmes. After today, I would like to work on how to improve the value of the comments we are seeing.”

Thomas Schmidl

Footlocker Europe

Room Reservations

 
 

Each room is ensuite, on location, and will cost £75. You will have full access to the vintage swimming pool, gym, and spa facilities. Click the button below to email InMoment’s EMEA Marketing Manager, Jodie Rock. She will happily help you arrange your stay.

Book a Room

“I particularly enjoy meeting up with other people and hearing how other hospitality providers and other retailers are using their programmes and learning from them about how they are improving their customer experience.”

Louise Fleming

Marstons

Agenda

 

Monday 15th May

 

8am–9am

Executive Breakfast

 

8am–9am

Registration

 

9am–9:10am

Welcome
Lonnie Mayne and John Sperry

 

9:10am–9:50am

CX Trends - Europe
James Bolle and Simon Fraser

 

9:50am–10:45am

CX Intelligence
John Sperry

 

10:45am–11:15am

Break

 

11:15am–12:15pm

Keynote Speaker
Jo Causon

 

12:15pm–12:45pm

Client Story

 

12:45pm–2pm

Lunch

 

2pm–3:25pm

Round Tables by Industry

 

3:35pm

Break

 

4pm–4:45pm

New Vision (Inputs)
JD Nyland and Derek Newbold

 

4:45pm–5:30pm

Q & A Live Customer Panel

 

5:30pm

Close

 

6:30pm

Pre Drinks

 

7:30pm

Evening Dinner and Entertainment

Tuesday 16th May

 

8am–9am

International Programme Breakfast

 

9am–9:10am

Welcome
James Bolle

 

9:10–10am

Value of CX - Getting ROI and Being Purposeful
Erich Dietz and Brennan Wilkie

 

10am–10:30am

Insight Panel

 

10:30–11am

Break

 

11am–12pm

New Vision (Outputs)
JD Nyland & Derek Newbold

 

12pm–12:30pm

Client Story

 

12:30pm–1:45pm

Lunch

 

1:45pm

Keynote
Rachel Halsall

 

2:45pm–2:15pm

Red Shoes
Lonnie Mayne

 

3:00pm

Close

“We tell our employees how we’re doing, so they can see the progress that we’re making and can see the impact that the changes we want to make can have on our customer experience—and ultimately our bottom line.”

Louise Moghaddam

New Look

Elevate your Customer Experience

 

Secure your spot now.

Register for the Conference