CX Solutions for Efficient & Innovative Services
Providing Competitive Customer Experience
Your customers interact with your services every day, so chances to create positive experiences are plentiful. Whether they’re calling in with a question, paying a bill, or requesting a service, customers expect personal, time-efficient interactions that make their lives easier. No matter what utility service you provide, innovations are essential, but how do you best invest in CX innovations?
How Inmoment can help
Understand Customer Needs
Learn how you can best serve your customers at every touchpoint with advanced analytics that unearth insights from your existing data.
Take Action Quickly
Get notified of problems and anomalies immediately so you can take action and put out fires before they start.
Spark Employee Motivation
Arm your call center representatives, technicians, and supervisors with real-time feedback that empowers them to provide meaningful experiences.
Resolve Customer Issues
Address customer complaints quickly and efficiently with cases prioritized by time, score, and escalation status to reduce customer churn.
“Our goal is to give our customers every option—from in-person, to the web, to mobile... InMoment’s real-time listening and reporting, integrated text analytics, and other capabilities stood out, and gave us confidence that they can, and will be a valuable partner as we continue to grow our customer experience program.” —Alicia Grissom, Customer Experience Representative, Westar Energy
Take advantage of your existing data. Quickly search all channels to find relevant data as specific or broad as you need.
Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to spend less time digging and more time acting.
Quickly build, synthesize, analyze, and visualize data relevant to your organization for quick and clear understanding