Travel

The Experience is Your Product

Problem

Creating Memorable Experiences

Your industry is built on creating exemplary customer experiences at every segment of your organization. Everything from lodging and accommodations to travel and tourism must be impeccable to stand out in such a competitive industry. You know your customers are talking, but how do you use that feedback to create memorable experiences?

Everything from lodging and accommodations to travel and tourism must be impeccable to stand out in such a competitive industry.

Solution

How Inmoment can help

Listen to and Understand Customers

Bring all your data together for a full picture of your customer experience and learn how you can make changes to exceed guest and passenger expectations.

Empower Your Employees

GMs, hosts, flight attendants, and others receive real-time feedback that empowers them to provide more meaningful customer experiences and gives them ownership.

Transform Lukewarm Customers into Advocates

Ensure that issues are prioritized correctly so you can address the most urgent concerns quickly and effectively, ensuring your guests come back again.

Track Brand Perception

Use your customer reviews and other feedback from various channels, including social media, to monitor and ultimately improve your brand perception.

“Choctaw Nation is already known for its culture of hospitality—from its philanthropy to its practices of friendliness, acceptance and genuine care for all people—values that are at the core of everything we do...We fully expect our partnership with InMoment to meld this hospitality-driven culture with data-driven business discipline to create an even more effective organization.” —Tommy Rhoads, executive director of guest experience and operational excellence, Choctaw Nation

Benefits

Discover™

Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to respond quickly to time sensitive issues.

Resolve™

Cases prioritized by experience score, age of case, and escalation status, allow you to address the most pressing needs.

Explore™

Take advantage of your existing customer data. Quickly search all channels to find relevant data as specific or broad as you need.

Executive Dashboards™

These quick overviews display key metrics so you can gain insights that are easily exported, shared, or used in presentations.