Technology/B2B

Advanced Analytics as Innovative as Your Product

Problem

Going Beyond the Data

The technology and B2B industries are driven by the desire to create the most groundbreaking products and services on the market. Your clients need customer experiences that are just as exceptional. To deliver excellent brand experiences, you need insights that go beyond the data to tell you what your clients really need. For that, you need a CX platform that is equally as innovative.

Case Study

“Comprehensive Listening & Advanced Analysis of Customer Feedback Help KARL STORZ”

View Case Study

Solution

How Inmoment can help

Understand Your Clients

Advanced analytics unearth insights from customer data so you can go beyond IT to understand how and why users value your product.

Discover Innovation Opportunities

Get a big picture view on product performance and popular features so you can know where to best invest resources and update products.

Develop Client Relationships

Organize cases of client frustration so you can resolve them strategically and build long-term relationships that encourage contract renewal.

Get Employees Invested

Brand representatives at every level receive real-time feedback that helps them get invested and provide meaningful customer experiences.

“Before InMoment, our vendor provided us with software, but support and consultancy were lacking. We did not have any of the analysis, reporting, or insights that we do now. By having that analysis automated, we’re able to focus our time on the strategic, the what’s next, rather than solely what’s in front of us.” -Cathy Dages, Operations Supervisor, Training & Quality Systems, Customer Support at KARL STORZ Endoscopy-America, Inc.

Benefits

Explore™

Take advantage of your existing data. Quickly search all channels to find relevant data as specific or broad as you need.

Discover™

Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to spend less time digging and more time acting.

Executive Dashboards

Quickly build, synthesize, analyze, and visualize data relevant to your organization for quick and clear understanding.

Resolve™

Cases prioritized based on experience score, age of case, and escalation status, allow users to address the most pressing needs.