Retail

Stand Out in a Crowded Marketplace

Problem

Providing Differentiated Experiences

Brick-and-mortar retailers and online retailers alike are faced with the challenge of standing out in a crowded marketplace. With so many options available to potential customers, your differentiator will be the experience you provide. Improving experiences starts with listening to your customers, making CX intelligence essential.

Case Study

“Smile, You’re on Camera: Video Feedback Gives Cabela’s Results it Can See”

View Case Study

Solution

How Inmoment can help

Manage and Resolve Issues

Ensure that cases are prioritized correctly so you can address the most urgent concerns quickly and effectively, saving time and money.

Uncover Further Understandings

Get more out of the feedback you’ve already collected with advanced analytics that provide answers to questions you didn’t think to ask.

Empower Employees

Sales associates, cashiers, and other brand representatives receive insightful, real-time feedback that helps them provide more meaningful customer experiences.

Track Brand Perception

Use customer feedback from various channels, including social media, to monitor and ultimately improve your brand perception.

Through the implementation of InMoment’s technology and best practices, we’ve tripled our feedback rate, created a more customer-friendly and effective survey, responded to nearly 9,000 customer concerns, and realized almost $9 million in new revenue. In under six months, the program paid for itself many times over." —Jocelyn Wieser, Senior Retail Business Intelligence Analyst, Cabela’s

Benefits

Explore™

Take advantage of your existing data. Quickly search all channels to find relevant data as specific or broad as you need.

Discover™

Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to spend less time digging and more time acting.

Executive Dashboards

Quickly build, synthesize, analyze, and visualize data relevant to your organization for quick and clear understanding.

Resolve™

Cases prioritized based on experience score, age of case, and escalation status, allow users to address the most pressing needs.