Automotive

CX Technology that Drives Customer Centric Service

Problem

Creating a Positive Brand Perception

The automotive industry is multifaceted, but whether your business is OEM, sales, repairs & service, or rentals, brand perception is key. You have be sure to create positive experiences at every customer touchpoint in order to differentiate your company from competitors. This means that you need real-time CX insights that you can act on and share with employees to truly ensure customer satisfaction.

We are trusted by six of the top auto manufacturers in the world.

Solution

How Inmoment can help

Know Your Customers

Get the most out of existing data with advanced analytics that help you determine the best practices for developing customer loyalty and positive brand perception.

Real-Time Notifications

Get notified of concerns and anomalies as soon as they happen so you can resolve existing complaints and fix any problems to prevent future grievances.

Empower Employees

Whether they’re in the repair shop, dealership, or call center, employees receive real-time feedback that empowers them to provide more meaningful customer experiences.

Track Brand Perception

Automatic detection, surfacing, and prioritization of issues allows you to focus on other business objectives while gaining understanding around the insights gathered from your customers.

“Scores and surveys from drivers continue to be high and good. We’ve successfully decreased the amount of time it takes to resolve customer complaints. We’ve continued to improve our processes, and as a result, are winning a lot of new business in the marketplace. What we’re doing is being noticed by current and even potential customers. Word of mouth is spreading. We’ve got work to do but we’re getting things right.” - VP of Customer Experience for a global fleet management company

Benefits

Discover™

Discover automatically detects, surfaces, and prioritizes anomalies, allowing you to respond quickly to time sensitive issues.

Resolve™

Cases prioritized by experience score, age of case, and escalation status, allow you to address the most pressing needs.

Explore™

Take advantage of your existing customer data. Quickly search all channels to find relevant data as specific or broad as you need.

Executive Dashboard

These quick overviews display key metrics so you can gain insights that are easily exported, shared, or used in presentations.