Ready. Set. Action.
Get a more compelling view
We deliver insights to the right people at the right time—inside and outside your organization, from timely alerts and coaching tips to location-specific recommendations and strategic views.
These insights are automated for ease and tailored to what your teams need to accelerate the right changes across your business.
Transform your business
See the big picture and spot the big opportunities with customized dashboards: revenue at risk, customer journey, channel, business unit, geographical region, and more.
Location- and team-specific focus areas for frontline employees tie simple tactics to key performance indicators (KPIs). Real-time views into the impact of defined touchpoints produce manageable steps toward success.
Neatly organized performance metrics allow customer-facing teams to benchmark against others units in the organization.
Closing the loop
Ensure follow-through to resolution with individual clients and uncover root cause on larger business issues by harnessing the power of an end-to-end CX case management solution. Assign, reassign, escalate, change status, and contact customers from a single screen. Create customized action plans and coaching opportunities on a per-case basis.
Customer issues are time sensitive. If you're slow to react when your customers share their views, it can often weaken the relationship they have with your business.
Whether it's an isolated legal-safety issue or a positive employee mention, some feedback demands immediate action. InMoment gives you the tools you need to strengthen and recover individual customer relationships with speed and efficiency.
The E factor
Employees are a critical factor in the CX equation. InMoment delivers employee insights on their own and alongside customer feedback to help you understand how these two groups are affecting one another.
Our Employee Engagement reports and services include real-time alerts, coaching, feedback analysis and trends, executive reviews, action planning, and more.