Solution

Better relationships.
Better business.

Results-focused technology & strategic services

Customers, employees, and other stakeholders experience your brand from a variety of perspectives, each one holding profound insights into how you can improve and innovate.

Get actionable insights across your organization to create high-value relationships.

Whichever CX framework you’ve chosen—from NPS® to customer effort or satisfaction—our solution will optimize your investment and your results.

 

How you listen really does matter

We provide you with more ways to engage your customers and employees in genuine conversations about their experiences. Why? Because when you encourage human beings to tell their stories through whatever mode they choose—from voice or written comments to video—you get richer, more actionable insights and provide a great experience in the process. Win. Win.

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Data is interesting. Insights are essential.

Customer and employee relationships generate mass amounts of data. Through skillful integration with other relevant data sets, advanced analytics, and human intelligence, InMoment transforms information into revenue- and relationship-enhancing insights for every area of your enterprise.

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Action accelerates change

We deliver insights to the right people at the right time in packages tailored for action. From real-time alerts and personalized coaching opportunities, to location-specific recommendations and strategic views, we give your teams exactly what they need to close the loop and accelerate the right changes across your business.

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We're in this together

In addition to helping you optimize your customer experience, we also optimize every partnership with a team-based approach. A dedicated Client Success team provides professional guidance over the lifetime of our relationship. Working together, we’ll map our solution to deliver the results that matter most to your organization, from how and where you listen, to the type of analyses performed, to where and when insights are delivered.

Your success is our success.

Listen

Capture customer feedback at every opportunity