Software to improve and optimize the customer experience

Technology to help you win in a customer-driven world

Your customers are the reason you’re in business and they have more options than ever, so it only makes sense to take their opinions seriously.

At InMoment, we collect surveys, feedback, and other customer data from every touchpoint on the customer journey.

We then use advanced analytics to surface insights in real time and share the results with employees throughout the organization so they can make changes that will improve the customer experience.


How you listen really does matter

We provide you with more ways to engage your customers and employees in genuine conversations about their experiences. Why? Because when you encourage human beings to tell their stories through whatever mode they choose—from voice or written comments to video—you get richer, more actionable insights and provide a great experience in the process. Win. Win.

Learn more  »

Data is interesting. Insights are essential.

Customer and employee relationships generate massive amounts of data. Through skillful integration with other relevant data sets, advanced analytics, and human intelligence, InMoment transforms information into revenue- and relationship-enhancing insights for every area of your enterprise.

Learn more  »

Action accelerates change

We deliver insights to the right people at the right time in packages tailored for action. From real-time alerts and personalized coaching opportunities, to location-specific recommendations and strategic views, we give your teams exactly what they need to close the loop and accelerate the right changes across your business.

Learn more  »

We're in this together

In addition to helping you optimize your customer experience, we also optimize every partnership with a team-based approach. A dedicated Client Success team provides professional guidance over the lifetime of our relationship. Working together, we’ll map our solution to deliver the results that matter most to your organization, from how and where you listen, to the type of analyses performed, to where and when insights are delivered.

Your success is our success.


Capture customer feedback at every opportunity