The Net Promoter Score® (NPS) has defined organizational improvement for years. Though the Net Promoter Score has garnered widespread acclaim since its debut, it is but a piece of a far larger puzzle: the Net Promoter System®. Unlike the Net Promoter Score, which focuses on producing a quick numerical summary of an organization’s well-being, the Net Promoter System finds the meaning behind that number and spurs action at both the individual customer and whole audience levels.
This InMoment article will help you understand both the Net Promoter Score and Net Promoter System, and help you learn how to unleash their true potential.
Point of View
Net Promoter System: From Metric to Meaning