❮ Resources

My Proudest CX Moment: Westar Energy

Video

April 13, 2018

How do you go from finishing last in J.D. Power’s CX rankings to being a customer experience powerhouse? Westar Energy did it by using a cross-functional team to define what customer experience would look like for the company, and in the process, cultivated a customer-centric mindset throughout its workforce.

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