There is a wealth of data out there on how customers interact with your brand, but how do you turn that information into valuable insights?
The truth is the survey/score philosophy simply won’t provide those results on its own. Today, customer experience needs to be comprehensive enough to truly effect organizational change. In “How to Transform Your CX Program,” InMoment takes a closer look at the why and how of transforming your CX program.
How to Transform Your CX Program