Today’s telecom companies are facing a particular challenge: reimagining their business models to better address the demands and expectations of highly-informed customers. In other words, they need to become more customer centric.
Though the challenge seems daunting, it can be conquered with an all star customer experience (CX) program. In this eBook, you will learn about:
- The state of the telecom industry
- How to maximize experiences at critical points in the customer journey
- How InMoment assisted one of America’s largest telecom companies to reduce churn
- And more pro tips!
CX in the Telecom Industry
Designing Extraordinary Experiences: Combining the Power of Customer, Employee, and Market Experience Intelligence