Building a customer experience strategy is like building a home, whether you’re starting from scratch or turning a fixer-upper into your dream home. While the entire process might take months or even years to complete, having a strategic vision for the end result is what truly matters.
Just like a new home, building a CX strategy is a multifaceted, multiphase, and often hugely complex undertaking.
InMoment’s white paper will discuss:
- What best-in-class brands are doing when it comes to customer experience.
- Five pillars for a strong CX foundation (including how to get CX-centric DNA).
- A CX program that scales as you grow.
- An easy-to-follow blueprint for developing your own CX strategy, no matter where you are in your CX program.
Customer Experience Strategy: How to Plot a Sustainable Path to Customer Centricity