If you could take a wild guess, how do you think most consumers feel about their telecommunications provider?
How would you like to change that perception?
We just conducted an extensive study with 11,000 North American consumers regarding their experiences with telecom companies and their individual service lines (internet, mobile, television, etc). We discovered specific findings related to the importance of time, emotion, and interaction in the provider-customer relationship, and based on those findings we’ve including some customer experience tips for telecoms for keeping customers satisfied and engaged long term.
Customer Experience in the Telecom Industry