PROBLEM

What Does All this Data Really Mean?

Every company wants to make data-driven decisions. It seems simple, but raw data is not instantly actionable. Before anything can be done, data must be analyzed and organized. To the uninitiated, this can be a daunting task. Can all this data truly help improve the customer experience?

 
 
SOLUTION

Let the Experts Handle It

InMoment’s Business Insights and Advanced Analytics teams take mountains of data and turn them into intelligence. These consultants and statisticians are experts in how to get the most from your CX program—regardless of industry. Our professional services team can help you answer these kinds of questions:

  • What drives customer loyalty?
  • Which locations are performing best and why?
  • How does my company stack up against the competition?

FEATURES

Find the Answers

Through the use of advanced statistical and analytical modeling, strategic know-how, and expert problem solving, InMoment bridges the gap between data collection and decision making.

EXECUTIVE/STRATEGIC REVIEWS

Our data science professionals dive deep into your data. Findings and recommendations are then discussed with your executive team.

LOYALTY MODELING

This powerful predictive statistical model determines key drivers of customer satisfaction and loyalty, allowing you to better understand your customer base.

PANEL AND INDUSTRY RESEARCH

Our customizable benchmarking approach gives access to a panel of over 100,000 active consumers in the US, Canada, and the UK.

AD HOC ANALYSES

Do you have questions about your data, like, “Why has our NPS increased in this region?” Using client data, our analysts uncover the root cause behind larger program changes.


InMoment’s Professional Services team works with you individually to understand your program and provide deeper insights into how to improve your business.