Analytics Overlay

Transform Customer Data into Customer Experience Intelligence

Problem

Get the Most from Your Customer Data

You have plenty of data from your current VoC vendor and other sources, but actionable insights that help drive your business are in short supply. We know switching up your CX program can be a challenge, whether it is getting internal support, negotiating a new contract, or the associated time and cost.

Learn more
 
Solution

No Need to Rip and Replace

InMoment has the analytics solution you need to extract more meaningful insights from your existing data. And we can implement it quickly and easily—leveraging the data you’re already collecting from other vendors.

Every component of our advanced analytics engine works in unison with our platform to deliver actionable intelligence. No matter the source, InMoment can give you more, and better, insights from your CX data.

Learn more
Features

Take Advantage of Industry-Leading Analytics

We have spent years tuning our analytics to meet the unique customer experience needs of specific industries. Through the use of predictive, prescriptive, and text analytics (built on the same technology that powers IBM’s Watson), InMoment ensures that you get the most from your customer data. And we keep you updated every step of the way with real-time alerts, custom dashboards, and flexible reporting.

Learn more
 

“InMoment’s analytics prowess and collaborative approach enable us to tap into the wisdom of our customers to create a win-win-win experience. Our employees win because they’re armed with the feedback they need to perform at the top of their game. Our customers win because we’re able to react and strive to exceed their expectations. With effective, engaged employees and loyal customers, our business wins in the form of real bottom line success.”

—John Wompey, Foot Locker VP of Operations