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InMoment to Preview 2017 CX Trends Findings in Dec. 8 Webinar
—Revelations on how emotion and personalization impact customer satisfaction, loyalty —Registration open for free online event SALT LAKE CITY — Nov. 30, 2016 — On Thursday, Dec. 8, InMoment will preview findings from its 2016 Customer Experience (CX) Trends Report during a free webinar held in conjunction with CustomerThink. The live event will air on Thursday, Dec.
Infographic: How Employee Engagement Boosts CX Success
This article originally appeared on MyCustomer. View it here. You’re the customer experience champion in your organisation, and you already know how effective customer feedback can be at returning real business results. But you also know that your employees have a huge impact on your customer experience success because they interact with customers every day.
Want to Boost Sales? Take a Look at Mobile Browsing
This article originally appeared on Payment Week. View it here. On the surface, it looks like an idea whose sheer suicidal stupidity ranks right up there with anything that might earn a Darwin Award. A new study from InMoment, meanwhile, suggests that this idea isn’t anywhere near that stupid, and actually represents a great potential way to boost sales.
In-Store Mobile Browsing Yields Higher Ticket Sales
This article originally appeared on MediaPost. View it here. According to new 2016 Retail Industry Report from InMoment, today’s digital-first shoppers are given a variety of options when making a purchase, and those who still choose to make the trek to a physical store are armed with information and ready to compare. Consumers are still making purchases in-store, and doing so often.
Gen Xers Surpass Millennials When It Comes to In-Store Product Research
This article originally appeared on Innovative Retail Technologies. View it here. Study finds 26 percent of those who visit a brand’s website in-store are between 35 and 44 years old. While Millennials are known for mobile multitasking, InMoment’s 2016 Retail Industry Report finds this stereotype really applies to Gen X when it comes to product research in the brick-and-mortar store.
Bestselling Author, Daniel Pink, Keynotes InMoment’s CX Elevated 2017
Annual Best Practices Conference Held 7-10 March 2017 in Salt Lake CitySALT LAKE CITY (21 November 2016) — New York Times bestselling author Daniel H. Pink will keynote InMoment’s annual Customer Experience (CX) Elevated conference, held March 7-10, 2017 in downtown Salt Lake City. Each year, hundreds of customer experience professionals from major brands around the world gather to preview cutting edge technologies, hear the latest industry analyst research, and share best practices for how to optimize customer experience initiatives for business impact. Daniel H.
InMoment: 30 Percent of Employee Surveys Include Insights on How to Improve the Customer Experience
Systematic Voice of Employee Data Collection, Analysis and Reporting Key to Optimizing, Differentiating Customer Experience for Strong Business ImpactsNew White Paper Includes Best Practices of Fusing Customer and Employee Experience to Magnify Business ResultsSALT LAKE CITY (15 November 2016) — As brands the world over gain a better understanding of the vast competitive advantages that come with delivering positive and differentiated customer experiences, their own employees are an essential source of insights, according to customer experience optimization solution provider, InMoment. “Over the nine years we’ve been collecting employee engagement feedback, we’ve heard from hundreds of thousands of employees across multiple industries and countries,” said Dr. Paul Warner, vice president of consumer and employee insights. “In addition to talking about their own jobs, we found that nearly one-third of employees comment about the customer experience.
InMoment Takes the Stage to Showcase Client’s Success at Forrester’s CX Europe 2016
– Event will host Europe’s top customer experience leaders, illuminate best practices and new research in CXLONDON (10 November 2016) — InMoment’s VP - Head of Client Services EMEA James Bolle will moderate a discussion with one of the world’s largest retailers to recount their journey to customer experience (CX) excellence at Forrester’s 2016 CX Europe conference. The event will be held at The InterContinental - The O2 in London, 15-16 November and will highlight how executive leadership, customer understanding, design management, culture and measurement function in high-performing firms. InMoment, together with their client, will detail how this major retailer is harnessing customer experience best practices and customer feedback in successfully understanding customers, engaging colleagues, and changing mindsets. The retailer has partnered with InMoment for four years to power the company’s customer listening programme.
InMoment Hosts Nov. 3 CX Best Practices Webinar: “How You Listen Matters: A Practical Guide to an Effective Listening Program”
Complimentary registration now open; supporting white paper available SALT LAKE CITY, Nov. 1, 2016 -- On Thursday, November 2, InMoment will continue its CX best practices series with “How You Listen Matters: A Practical Guide to an Effective Listening Program,” a free educational webinar that provides guidance on the philosophical and tactical details of designing and implementing successful customer feedback programs. Details for the webinar follow:Date: Thursday, November 3Time: 1 p. m.
InMoment Invited to Showcase Innovative Use of Watson Technology
InMoment Invited to Showcase Innovative Use of Watson Technology at Elite IBM Event--CX optimization leader, InMoment, is “early adopter, ongoing innovator” of tech powering the dominant cognitive computing engine in the world--World of Watson brings together elite group of technology thought leaders this week in Las VegasSALT LAKE CITY (26 October 2016) — InMoment, a cloud-based customer experience (CX) optimization platform, was invited to showcase its innovative application of IBM’s Watson technology at World of Watson this week in Las Vegas. InMoment’s SVP of Data Science, Spencer Morris, will discuss how the platform leverages Watson technology to enrich and analyze unstructured data. The resulting insights help enterprises achieve significant bottom line impact by providing insights to steer their business based on customers’ actual sentiments and expectations. This weaponized application of Watson technology in a CX platform is unprecedented in the industry and currently delivers high-impact business results to hundreds of global brands.