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  • InMoment President Lonnie Mayne Presents at Customer Experience Leadership Summit

    Mayne to discuss how brands can build authentic, memorable relationships with customers at CS100 SALT LAKE CITY (September 14, 2016) — Cloud-based customer experience optimization platform InMoment today announced that company president, Lonnie Mayne, will be a featured speaker at 2016 CS100 Summit in Park City, Utah. In his session “The Red Shoe Experience and Customer Success,” Mayne will discuss the importance of building an authentic culture of passionate, invested talent in building the kinds of organizations that support high value relationships with both customers and employees. As president of InMoment, Mayne works closely with leaders of some of the world’s most powerful brands to help them differentiate through exceptional customer experiences. In more than 20 years of enterprise business practice, Mayne has run worldwide sales and marketing operations, served on international boards of directors and worked with some of the largest and most successful brands in a variety of ultra-competitive industries.

    September 13th, 2016
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    Cabela’s, World’s Foremost Outfitter, Partners with InMoment to Forge Deeper Connections with Customers

    Strong growth requires increased vigilance in delivering brand promise Powerful technology solution empowers front line employees and executives with intelligence to build relationships, improve business outcomes SALT LAKE CITY, Sept. 7, 2016 – Today, outdoor retail giant, Cabela’s, and InMoment, a customer experience technology leader, announced a partnership to elevate Cabela’s ability to build high-value relationships with customers through a more comprehensive and immediate understanding of their needs. Founded in 1961, Cabela’s is a leading omnichannel retailer of hunting, fishing, camping, shooting sports and related outdoor merchandise. The company has more than 18,000 worldwide employees, and revenues exceeding $3.

    September 7th, 2016
  • InMoment White Paper Highlights Best Practices for Effective Voice of Customer (VoC) Programs

    How You Listen Matters: A Comprehensive Guide to Customer Listening Effective Customer Listening Essential for Successful Customer Experience (CX) Initiatives SALT LAKE CITY, Aug. 31, 2016 – Today, InMoment published a new white paper titled “How You Listen Matters: A Practical Guide to Customer Listening. ” Authored by the company’s head of Customer Experience Strategy, Brennan Wilkie, the paper serves as a comprehensive guide to designing, implementing and evolving customer listening initiatives to achieve the most business value for Customer Experience (CX) initiatives. To download the free white paper, click here.

    August 31st, 2016
  • InMoment Named as Finalist in Inaugural 2016 Stevie® Awards for Great Employers

    Winners named September 30 at New York event. SALT LAKE CITY, Aug. 24, 2016 – InMoment, a leader in customer experience (CX) optimization, has been named a Finalist in the 2016 Stevie® Awards for Great Employers, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.

    August 24th, 2016
  • InMoment Featured in Interactive CRM Magazine Webinar: “The Fundamentals of Customer Experience Management”

    Free event explores how harnessing comprehensive customer stories can fuel strategic business decisions Understand the critical role of technology and best practices in prioritizing actions and achieving outcomes that matter Salt Lake City, August 8, 2016—InMoment’s VP Worldwide Strategic Accounts, Erich Dietz, will be featured in a CRM Magazine roundtable webinar titled, “The Fundamentals of Customer Experience Management. ” Date: Wednesday, August 10 Time: 11 a. m. PT | 1 p.

    August 8th, 2016
  • Culture and Leadership Critical in Creating Superior Brand CX

    This article was originally published by Loyalty360. Read it here. Corporate culture and leadership are absolutely critical in creating superior brand CX, according to Erich Dietz, VP, Worldwide Strategic Accounts, InMoment. During Tuesday’s Loyalty360 webinar titled, “CX: The Art of the Possible,” which was presented by InMoment, Dietz talked about five key areas companies need to stay focused on to elevate customer experience.

    July 25th, 2016
  • InMoment Continues “CX: The Art of the Possible” Best Practice Series with July 19 Webinar

    SALT LAKE CITY, July 12, 2016 -- On Tuesday, July 19, InMoment will kick off a best practices series titled “CX: The Art of the Possible,” with a free educational webinar that explores the cultural, technological and process elements of a fully realized Customer Experience (CX) ecosystem. Details for the webinar follow: Date: Tuesday, July 19 Time: 1 p. m. Eastern Time Register:

    July 12th, 2016
  • InMoment Honours Innovation and the Human Spirit in the United Kingdom

    LONDON (7 July 2016) --- Today, global customer experience (CX) technology leader, InMoment, was honoured to join with our UK colleagues in celebrating individuals, organisations and technology for exceptional endeavours. A Salute to Extraordinary Human Beings InMoment President Lonnie Mayne had the privilege of presenting to several British Citizen Awards medallists at today’s ceremony held at the Palace of Westminster. The awards recognise UK citizens doing extraordinary things in business, healthcare, the arts, in their communities or education. “Today’s economic and political climates can feel uncertain, even divisive”, said InMoment President Lonnie Mayne.

    July 6th, 2016
  • InMoment Acquires World Class Enterprise Talent To Fuel Innovation And Global Growth

    Salt Lake City – June 22, 2016 – Today, InMoment announced three new senior leaders to support the company’s strategic growth and technology innovation. Senior Vice President JD Nyland will spearhead product management and user experience. Keith Christensen will serve as vice president of engineering. And Matt Wachter joins as senior director, customer experience to support InMoment clients in designing and evolving their Voice of Customer initiatives to deliver successful customer experience and business outcomes.

    June 22nd, 2016
  • News: 3 Strategies to Sell the CEO on Customer Experience Management (CXM)

    CustomerThink This article was originally published by CustomerThink. Check out the complete article here, These days everyone seems to be on the CX bandwagon.

    June 17th, 2016
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