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  • Listening to Employees: Can It Save Your Customer Experience?

    By Dr. Paul Warner, Phd, VP of Employee and Consumer InsightsThis post originally appeared on HR. com. View it here.

    February 16th, 2017
  • InMoment Announces “Red Shoes” Partnership

    Lonnie Mayne steps down as president to focus full-time on venture that connects culture, technology and CX successInMoment is exclusive Red Shoes Living technology partnerSALT LAKE CITY (Feb. 15, 2017) — Today, InMoment announced that Lonnie Mayne will step down as the company’s president to focus full-time on Red Shoes Living. Originally created by Mayne as an internal cultural initiative, Red Shoes Living will now operate independently to support companies in building successful, people-centric organizations. He will continue as a shareholder and advisor to InMoment, and the company will be the exclusive technology partner of Red Shoes Living.

    February 15th, 2017
  • InMoment’s Explore™: Real-Time Exploration of Customer Conversations at Your Fingertips

    New self-serve analytics tool gives business users instant access to unstructured customer data Avoid survey fatigue; mine existing customer data for on-the-fly insightsSALT LAKE CITY (Feb. 8, 2017) — Customer comments contain some of the richest, most actionable insights of any data. The challenge comes in effectively analyzing and accessing those insights when and where you need them. InMoment’s Explore eliminates that challenge.

    February 7th, 2017
  • Banner Health, One of the Largest Health Care Systems in the Country, Enters into an Agreement with InMoment to Improve the Consumer Experience

    SALT LAKE CITY (Jan. 31, 2017) — Today, health care leader Banner Health and InMoment, a customer experience technology leader, announced a new agreement to increase Banner’s ability to improve the consumer experience through a more comprehensive and timely understanding of consumer needs. Headquartered in Phoenix, Arizona, non-profit Banner Health is one of the largest health care systems in the country. The organization serves communities in six states with nearly 50,000 employees, 28 hospitals, three academic medical centers and a growing network of health centers and clinics.

    January 30th, 2017
  • InMoment Launches Red Shoes Initiative

    -       Spearheaded by company President Lonnie Mayne-       Mayne to present Red Shoes at the prestigious British Citizen Awards in London  SALT LAKE CITY (Jan. 19, 2017) — Customer experience (CX) optimization leader, InMoment, today announced the launch of the Red Shoes Initiative, designed to augment the efforts of organizations committed to developing people-centric organizations from the inside, out.   Created by InMoment President Lonnie Mayne as a framework to define and sustain the company’s unique culture, Red Shoes soon gained momentum and popularity with company clients and prospects, who began requesting Mayne present the concept to their own teams. Today’s announcement formalizes the program externally and provides organizations across the world with access to inspiring lessons from Mayne on what it takes to build Red Shoes cultures, where both employees and customers thrive.

    January 19th, 2017
  • STUDY: Brands Underestimate Emotional Impact of Breaking Promises

    --Annual customer experience study from InMoment reveals where consumers and brands differ and align on range of customer experience elements, including emotion and personalization--Consumer expectations are reasonable, but negative emotions strong and personal when brands don’t deliver --CXPA webinar on Jan. 24 explores results in depth, along with recommended actionsSALT LAKE CITY (Jan. 18, 2017) —  A new study from InMoment reveals that brands lack important understanding of the emotions that drive customer loyalty and significantly undervalue the negative impact of failing to deliver on customer expectations.  Conducted by customer experience optimization leader InMoment, the annual CX Trends Report reveals how consumers and brands prioritize various aspects of the customer experience, examining where they are aligned, and where disconnects exist.

    January 17th, 2017
  • 7 Keys to CX Happiness

    By Simon FraserThis post originally appeared on Retail Customer Experience.  View it here. Story telling and understanding the rules of a “happy life” are two of the dominant themes throughout my career and education, with science being added as an interest as I have grown older. All three come together beautifully in customer experience (CX).

    December 28th, 2016
  • Noted Analyst Featured at InMoment’s CX Elevated 2017

    Senior Analyst Samuel Stern to headline annual best practices conference, March 7-10SALT LAKE CITY (Dec. 14, 2016) — Today, customer experience (CX) optimization leader InMoment announced that noted CX thought leader and Forrester Senior Analyst Sam Stern will be a featured speaker at the company’s annual best practices conference held March 7-10 in Salt Lake City, Utah. InMoment’s annual CX Elevated event attracts hundreds of customer experience professionals and experts from major brands around the world to preview cutting edge technologies, hear the latest industry analyst research, and share best practices regarding how to optimize customer experience initiatives for business impact. To read more and register for the event, visit the InMoment website.

    December 15th, 2016
  • Satisfaction is Dead. NOT. It’s the Most Common Emotion in Great Customer Experiences [research]

    This article originally appeared on CustomerThink. View it here. Don’t ignore satisfaction. That’s one compelling conclusion from Inmoment‘s recent global study of 20,000 consumers.

    December 15th, 2016
  • InMoment Study Finds Joyful Start to Holiday Shopping

    U. S. shoppers compare Black Friday to a treasure huntSALT LAKE CITY (Dec. 8, 2016) — A recent study conducted by customer experience optimization solution provider InMoment found that among consumers who braved the Black Friday crowds, a whopping 87 percent had a good experience, with 70 percent reporting the trouble was worth the effort.

    December 8th, 2016
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