InMoment Named to Inc. 500|5000 for Seventh Consecutive Year

• Leader in Customer Experience Technologies Selected for Prestigious List of America’s Fastest-Growing Private Companies • Acquisition, Rebrand, New Products and Personnel Drive Growth SALT LAKE CITY (Aug. 21, 2014) – InMoment, (formerly Mindshare Technologies), a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers […]

Taco John’s® Partners with InMoment to Power Guest Feedback Program

Salt Lake City (Sept. 23, 2014) — Taco John’s®, one of the largest quick service Mexican restaurant chains in America, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology for Tell TJ®, […]

FREE WEBINAR: Research Reveals Rise of Omni-Channel in Contact Centers

• InMoment Teams with GE Capital Fleet Services, Call Center IQ to Uncover Trends and Opportunities for Contact Centers to Impact Customer Experience • Experts Will Discuss Surprising Results from Annual Survey on Channel Strategy • Webinar is Featured Event for CCIQ’s Omni-Channel Customer Experience Summit, Sept. 17 SALT LAKE CITY (Sept. 10, 2014) — […]

InMoment Deepens CX, Vertical Expertise with New Hires

• Enhancing Technology Investment: Industry Experts Understand Real-world Needs of Clients through the CX Lifecycle • VoC, Retail, Food Service and Contact Center Veterans Add Immeasurable Value to InMoment’s Offering SALT LAKE CITY (Aug. 6, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage […]

Global CX Leaders Gather for InMoment’s Fifth Annual Best Practices Conference – “Customer Experience Elevated 2014”

• Hertz, Walgreens and Other Customer Experience Giants Share Successful Strategies • Keynotes by Temkin Group Founder Bruce Temkin; Best-Selling Author Andy Andrews • 2014 CX Excellence Awards Presented for Best Implementation of Customer Feedback Programs SALT LAKE CITY (July 29, 2014) — InMoment, a leader in cloud-based customer experience technologies, today announced the details […]

Jack in the Box® Recognizes InMoment for Outstanding Partnership

SALT LAKE CITY (July 09, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, is proud to announce that it has received the 2014 Jack in the Box® Outstanding Partner Award. The award was presented at the […]

InMoment Recognized for Client, Product, and Leadership Excellence

CPO Kurt Williams Named Top Executive for 2014 by Utah Business Magazine OpenTell Recognized as a Finalist in 12th Annual American Business Stevie Awards Client Mitchells & Butlers Selected as a Finalist in 2014 UK Customer Experience Awards   SALT LAKE CITY (June 18, 2014) — InMoment, a leader in cloud-based customer experience technologies, today […]

Mindshare and Empathica Become InMoment™; Introduce the Experience Hub™

Former Competitors Offer Global Clients Unprecedented Reach and Expertise New Platform Leverages Experience Data to Help Companies Steer Business Decisions SALT LAKE CITY, 10 June 2014 — Today, Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. With more than 300 […]

Mindshare Technologies Offers $23 Million Revenue Recovery Opportunity to Large U.S. Cable Television and Broadband Provider

–Survey Callback Requests Help U.S. Media Giant Identify and Retain At-Risk Customers –Estimated 12,000 Callback Requests per Year Conducted at Several of Company’s Regional Customer Care Centers SALT LAKE CITY (February 25, 2014) – Mindshare Technologies, a leader in cloud-based Voice of the Customer (VoC) technologies, today announced it helped increase customer retention and reduce […]

Mindshare Technologies Appoints Gary Topiol as Managing Director, International and Establishes Global Centre of Excellence in the United Kingdom

–Topiol to guide the continued international expansion of Voice of the Customer (VoC) leader –Global Centre of Excellence builds upon more than 10 years experience in the design and delivery of VoC programs for global brands –Nan Russell appointed as Head of Global Centre of Excellence BIRMINGHAM, England, United Kingdom (February 11, 2014) – Mindshare […]

Mindshare Technologies Introduces Comment Poster™ to Drive Location Level Performance Improvement

–New Product Leverages Mindshare Technologies’ Text Analytics Technology to Enable Brand Locations to Connect Employees with Direct Customer Feedback SALT LAKE CITY (January 30, 2014) – Mindshare Technologies, a leader in cloud-based Voice of the Customer (VoC) technologies, today announced the general availability of Comment Poster™, a new offering included in the company’s reporting suite […]

AMF Bowling Centers Sees Nearly 1,000 Percent Increase in Customer Reviews through OpenTell™

–Bowling Center Giant Uses Mindshare Technologies’ Customer Review Product to Provide More Accurate Representation of Each Location’s Performance SALT LAKE CITY (January 22, 2014) – AMF Bowling Centers, Inc., the leading bowling center operator in the United States, today announced the results of its implementation of OpenTell™, a customer review product from Mindshare Technologies. Over […]

Mindshare Technologies Bolsters Customer Experience Team

–Newly Formed Team to Improve and Enhance Mindshare’s Client Experience at Every Touchpoint –Team Is Led by Greg Lloyd, Vice President of Customer Experience Strategy at Mindshare –Director of Customer Strategy Julia Staffen Will Also Help Create Best-in-Class Customer Experiences for Mindshare’s Clients SALT LAKE CITY (November 20, 2013) – Mindshare Technologies, the largest provider […]

Mindshare Technologies Unlocks the Power of Voice of Customer Reviews with Launch of OpenTell™

–New Patent-Pending Product Integrates with Mindshare’s VoC Platform to Improve Online Reputations for Brands through Authentic, Timely and Accurate Customer Reviews –OpenTell Allows Only Actual Paying Customers to Post Feedback, Eliminating the Fraud that is Common on Many Review Sites –OpenTell Encourages Customers to Share Reviews on Social Media with GoRecommend® SALT LAKE CITY (November […]

Empathica Granted Patent For GoRecommend™ Social Media Advocacy Solution

Birmingham, UK – November 6, 2013  – Empathica, a Mindshare Technologies company, has been granted a patent for its social media advocacy product GoRecommendTM. The US patent covers the system and method employed by GoRecommend for connecting brands to social media by identifying brand advocates of a particular product and mobilising them to share positive […]

Cousins Subs Selects Empathica to Refocus and Enhance Its Customer Experience

Empathica’s CEM solutions enable the growing restaurant franchise to turn customer feedback into actionable insights at both the brand and local level Toronto, Ontario, Canada — October 29, 2013 — Empathica Inc., a Mindshare Technologies company, today announced that Cousins Subs, a growing, Milwaukee-based sandwich shop with more than 135 corporate and franchised locations, selected Empathica to […]

Mindshare Technologies Appoints Dr. Gary Edwards as Chief Customer Officer, and Announces the Expansion of the Marketing Insights Team

–Edwards Will Head up Both the Market Insights and Sales Teams Providing Market Research, Data Analysis and Strategic Consulting to the World’s Leading Multi-Unit Enterprises –Expanded Team Combines the Analytical Bench Strength of Mindshare with Strategic Consulting from Empathica –Strategic Market Insights Team Brings Together 23 Team Members including Chadly Hortin, SVP, Marketing Insights; and […]

Mindshare Technologies Acquires Empathica

Acquisition Makes Mindshare the Largest Provider of Voice of Customer (VoC) Feedback Solutions in Food Services and Retail Industries; Combined Entity will have Collected More than 300 Million Surveys by the End of 2013 Acquisition Significantly Bolsters Mindshare’s International Presence, Collecting Surveys from Consumers in more than 125 Countries and in 32 Different Languages World’s […]

STUDY: Papa Murphy’s Take N’ Bake Ranks Highest in Customer Delight Among American Pizza Chains

The Big Four Dominant Players — Pizza Hut, Domino’s, Little Caesars and Papa John’s — All Ranked Similar to One Another as “Middle of the Pack,” Empathica’s 2013 QSR Benchmark Study Finds Toronto, Ontario, Canada – September 17, 2013 — Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit […]

Mindshare Technologies Named to 2013 Utah Business Fast 50

–Utah Business Honors Mindshare as One of Utah’s Fastest-Growing Companies Mindshare Technologies, a leader in Voice of the Customer (VoC) technologies, today announced it was named to Utah Business’ Fast 50 list, which highlights the 50 fastest-growing companies in Utah. Mindshare delivered double-digit growth from 2010 to 2012 and celebrated its fourth appearance on the […]

Empathica Named Social Media Analytics Top Innovator by DataWeek 2013 Awards

Empathica recognized for its 3rd Party Feedback and Text Analytics solution, enabling location managers to tap into social media feedback from their customers Toronto, Ontario, Canada — August 28, 2013 — Empathica Inc., the leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, announces today it has won the DataWeek […]

STUDY: In-N-Out Burger, Five Guys and Whataburger Reign As Top U.S. Burger Chains In Satisfying Customers

Despite industry leadership in sales volume, Empathica’s QSR Benchmark Study reveals low customer satisfaction scores for “Big 3” – McDonald’s, Burger King and Wendy’s Toronto, Ontario, Canada — August 22, 2013 — Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, releases today burger brand findings from […]

Empathica Granted Patent For GoRecommend™ Social Media Advocacy Solution

GoRecommendTM identifies and mobilizes brand advocates, amplifying online recommendations to deliver tangible business results for the world’s leading brands Toronto, Ontario, Canada — August 21, 2013 — Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, is pleased to announce today the U.S. Patent & Trademark Office […]

Mindshare Technologies Named to Inc. 500|5000 for Sixth Consecutive Year

–Leader in Voice of the Customer Technologies Secures Position on Prestigious List of America’s Fastest-Growing Private Companies Mindshare Technologies, the leader in Voice of the Customer (VoC) technologies, today announced it has been named to the Inc. 500|5000 list of the fastest-growing privately held companies in America for the sixth consecutive year. The Inc. 500|5000 […]

STUDY: Burger Chains Dominate In Quick Service Restaurant Industry

Empathica’s QSR Benchmark Study finds gender and age patterns that indicate market opportunities for burger and other quick service restaurants. Toronto, Ontario, Canada — August 8, 2013 — Empathica Inc., a leading globalprovider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, releases today a second round of results from its […]

Empathica Partnership Helps Halfords Autocentres Shape Business Around Real Customer Feedback

Birmingham, UK — 5th August 2013 — Leading independent garage chain Halfords Autocentres announced today that it has seen its customer satisfaction scores hit 93% following a new customer experience management (CEM) strategy in partnership with Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises. Since appointing […]

Empathica Appoints John Bodolai as SVP of Sales, North America

Bodolai brings more than a decade of software sales and marketing experience to the leading Social Customer Experience Management provider Toronto, Ontario, Canada — July 31, 2013 — Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, today announces the hire of John Bodolai as senior vice […]

STUDY: Quick Service Restaurants Missing Big Opportunity in Customer Service

Empathica’s QSR Benchmark study finds customers are four times more likely to recommend quick service restaurants when most satisfied Toronto, Ontario, Canada – July 25, 2013 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, released today the results of its 2013 Quick Service […]

Empathica Sponsors Retail Bulletin Customer Loyalty Conference

Birmingham, UK – June 10, 2013 — Empathica, world leader in customer experience management (CEM), is an official sponsor of the Retail Bulletin Customer Loyalty Conference, to be held at London’s Cavendish Conference Centre on 12th June 2013. Now in its fourth year, the event will bring together senior executives from across the UK’s retail […]

‘Your Care Matters’ — NHS Brings Patient Feedback Into The Spotlight

Birmingham, UK – June 10, 2013 —  A hospital Trust in the South East of England has introduced a new patient experience management programme that is set to take patient feedback to a new level. Surrey and Sussex Healthcare NHS Trust (SASH) is pioneering a new approach to improving patient care in the NHS by […]

Empathica to Showcase 3rd Party Feedback and Text Analytics at 2013 Restaurant Leadership Conference

Update to Empathica’s market leading CEM solution allows restaurants to combine and analyze multiple channels of customer feedback, including social media sites. Toronto, Ontario, Canada – April 17, 2013 – Empathica Inc., the leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, today announced that it will showcase […]

Empathica Partners with Semantria to Turn Customer Comments Into Action

Semantria provides Natural Language Processing capabilities, including sentiment and text analytics, to Empathica’s leading CEM solution Toronto, Ontario, Canada – April 15, 2013 – Empathica Inc., the leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, announced today a technology partnership with Semantria, the leading provider of multi-lingual […]

Webinar: Re-Imagining Customer Feedback to Drive Feedback

Co-hosted by Empathica and Retail TouchPoints, the webinar will address ways to enhance the customer experience using a combination of social media and surveys Toronto, Ontario, Canada – April 9, 2013 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, today announced that it […]

Empathica Launches New Social Features for Customer Experience Managers

Market leading CEM solution now features universal feedback API to combine and analyze multiple channels of customer feedback, including leading social media sites. Toronto, Ontario, Canada – March 20, 2013 – Empathica Inc., the leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises, announced today it has extended […]

Empathica Appoints Brandi Smith as Director of Marketing

Smith brings more than a decade of marketing experience to the social CEM leader Toronto, Ontario, Canada – March 15, 2013 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, announces the hire of Brandi […]

Empathica Highlights Top CEM Trends for 2013

As the demand for customer insights increases, 2013 will be a pivotal year for improving the customer experience Toronto, Ontario, Canada – March 14, 2013 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, announces […]

Empathica Consumer Insights Panel Cites One-Third of U.S. Consumers Anticipate Financial Improvement in Next Six Months

Consumers remain optimistic in spite of continued financial difficulties, citing lingering concerns around economy and debt. Toronto, Ontario, Canada – February 14, 2013 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, released the results […]

STUDY: Three in Five U.S. Consumers Are Not Loyal to Any One Pharmacy

Empathica Consumer Insights Panel Finds U.S. Pharmacy Retailers Lack Online Presence, Loyalty Programs and Targeted Promotions. Toronto, Ontario, Canada – January 8, 2013 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, today announced results […]

Empathica To Exhibit at NRF’s 102nd Annual “Retail’s BIG Show”

At the NRF Annual Convention & EXPO, Empathica will offer insights into how to develop a deeper understanding of customer loyalty drivers, ways to improve consistency across locations and how to use social media to mobilize their brand advocates. Toronto, Ontario, Canada – January 7, 2013 – Empathica Inc., a leading global provider of Customer […]

Change of Direction for Odeon Customer Service Measurement

Birmingham, UK – December 11, 2012 – ODEON – the largest cinema chain across the UK and Ireland – has today introduced a new customer insight strategy set to drive its business forward, spearheaded by the appointment of new Commercial Director Andy Edge. Edge has implemented the ‘My ODEON’ programme, developed in partnership with customer experience management […]

Empathica Celebrates Three Years of Converting Satisfied Customers Into Active Brand Ambassadors

Social Media Advocacy solution GoRecommend™ mobilizes great customer experiences to over 150 million friends and followers Toronto, Ontario, Canada – December 4, 2012 – Empathica Inc., a leading global provider of Social Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, celebrates three […]

Empathica Wins Bronze for Best in Biz Awards 2012

Customer experience management program Empathica Local™ recognized as a best new product of the year Toronto, Ontario, Canada – November 15, 2012 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, has been named a […]

Customer Insight Drives Experience at Ask Italian

Birmingham, UK – November 6, 2012 – Restaurant chain, ASK Italian, has announced that insights based on customer feedback will help shape the evolution of the brand as the business continues on its path of transformation. Forming a key part of the brand’s journey towards bringing Italy to life throughout all aspects of its business, […]

Webinar: How Social Media Can Help Drive Local Action

Co-hosted by Empathica and QSR Magazine, the webinar will address how restaurants can turn online mentions into improved customer experience Toronto, Ontario, Canada – October 25, 2012 – Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality […]