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Cabela’s Seeks Video Feedback To Capture Range Of Customers' Emotions
This article originally appeared on Retail TouchPoints. View it here. Cabela’s has partnered with shopper experience optimization solutions provider InMoment to transform the outdoor brand’s customer engagement strategy. By deploying the InMoment platform within all its stores in July 2016, Cabela’s aims to:Integrate video feedback as an extension of its in-store experience;Gather more instructive feedback from traditional channels, such as online reviews and surveys;Address and close the loop on immediate consumer concerns in real time;Provide individual and team coaching to store associates; andUnderstand emerging and historical While the retailer had always sought to gather information about each consumer’s experience prior to the partnership with InMoment, its online and phone surveys were limited in the emotions they could capture without guidance, according to Nathan Borowski, Communications Specialist at Cabela’s.
Cabela's Looks to Take Customer Experience to the Next Level with an Assist from InMoment
This article originally appeared on Loyalty360. View it here. Outdoor retailer Cabela’s has long been known for its peerless customer experience inside its stores through its 1-to-1 expertise that its frontline employees provide. Now, thanks to a new partnership with customer engagement platform InMoment, Cabela’s plans to take that unparalleled customer experience one step further.
InMoment, Clients Celebrate Wins at UK Customer Experience Awards
Leading UK Retailer New Look Takes Gold for Customer-centric Culture InMoment Captures Silver for Innovative Technology; Hospitality Outfit iNTERTAIN Recognized for Engaging Customers Online InMoment, a customer experience (CX) optimisation platform, celebrated victory with clients and other CX leaders at the UK Customer Experience Awards in London over the weekend. InMoment’s innovative prompting technology, Active Listening, won a silver award in the New Product/Product - Making the Most of Technology category during the 2016 ceremony. The Active Listening Suite’s patent-pending application of real-time text analytics allows brands to obtain information that is more actionable, and makes the feedback process an engaging, positive experience for customers. Active Listening enhances InMoment’s Global Voice of Customer feedback solutions, which includes a full range of multilingual invitation, collection, advanced analytics and reporting tools to help companies listen to, understand and share customer stories through whichever channels and languages are most relevant to their customers and employees.
InMoment President Lonnie Mayne Presents at Customer Experience Leadership Summit
Mayne to discuss how brands can build authentic, memorable relationships with customers at CS100 SALT LAKE CITY (September 14, 2016) — Cloud-based customer experience optimization platform InMoment today announced that company president, Lonnie Mayne, will be a featured speaker at 2016 CS100 Summit in Park City, Utah. In his session “The Red Shoe Experience and Customer Success,” Mayne will discuss the importance of building an authentic culture of passionate, invested talent in building the kinds of organizations that support high value relationships with both customers and employees. As president of InMoment, Mayne works closely with leaders of some of the world’s most powerful brands to help them differentiate through exceptional customer experiences. In more than 20 years of enterprise business practice, Mayne has run worldwide sales and marketing operations, served on international boards of directors and worked with some of the largest and most successful brands in a variety of ultra-competitive industries.
Cabela’s, World’s Foremost Outfitter, Partners with InMoment to Forge Deeper Connections with Customers
Strong growth requires increased vigilance in delivering brand promise Powerful technology solution empowers front line employees and executives with intelligence to build relationships, improve business outcomes SALT LAKE CITY, Sept. 7, 2016 – Today, outdoor retail giant, Cabela’s, and InMoment, a customer experience technology leader, announced a partnership to elevate Cabela’s ability to build high-value relationships with customers through a more comprehensive and immediate understanding of their needs. Founded in 1961, Cabela’s is a leading omnichannel retailer of hunting, fishing, camping, shooting sports and related outdoor merchandise. The company has more than 18,000 worldwide employees, and revenues exceeding $3.
InMoment White Paper Highlights Best Practices for Effective Voice of Customer (VoC) Programs
How You Listen Matters: A Comprehensive Guide to Customer Listening Effective Customer Listening Essential for Successful Customer Experience (CX) Initiatives SALT LAKE CITY, Aug. 31, 2016 – Today, InMoment published a new white paper titled “How You Listen Matters: A Practical Guide to Customer Listening. ” Authored by the company’s head of Customer Experience Strategy, Brennan Wilkie, the paper serves as a comprehensive guide to designing, implementing and evolving customer listening initiatives to achieve the most business value for Customer Experience (CX) initiatives. To download the free white paper, click here.
InMoment Named as Finalist in Inaugural 2016 Stevie® Awards for Great Employers
Winners named September 30 at New York event. SALT LAKE CITY, Aug. 24, 2016 – InMoment, a leader in customer experience (CX) optimization, has been named a Finalist in the 2016 Stevie® Awards for Great Employers, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.
InMoment Featured in Interactive CRM Magazine Webinar: “The Fundamentals of Customer Experience Management”
Free event explores how harnessing comprehensive customer stories can fuel strategic business decisions Understand the critical role of technology and best practices in prioritizing actions and achieving outcomes that matter Salt Lake City, August 8, 2016—InMoment’s VP Worldwide Strategic Accounts, Erich Dietz, will be featured in a CRM Magazine roundtable webinar titled, “The Fundamentals of Customer Experience Management. ” Date: Wednesday, August 10 Time: 11 a. m. PT | 1 p.
Culture and Leadership Critical in Creating Superior Brand CX
This article was originally published by Loyalty360. Read it here. Corporate culture and leadership are absolutely critical in creating superior brand CX, according to Erich Dietz, VP, Worldwide Strategic Accounts, InMoment. During Tuesday’s Loyalty360 webinar titled, “CX: The Art of the Possible,” which was presented by InMoment, Dietz talked about five key areas companies need to stay focused on to elevate customer experience.
InMoment Continues “CX: The Art of the Possible” Best Practice Series with July 19 Webinar
SALT LAKE CITY, July 12, 2016 -- On Tuesday, July 19, InMoment will kick off a best practices series titled “CX: The Art of the Possible,” with a free educational webinar that explores the cultural, technological and process elements of a fully realized Customer Experience (CX) ecosystem. Details for the webinar follow: Date: Tuesday, July 19 Time: 1 p. m. Eastern Time Register: