InMoment And RapidMiner Partner To Bring Powerful Predictive Analytics To The Customer Experience

Fast Time-to-Insights for Quick, Targeted Action Salt Lake City and Cambridge, Mass.– Jan. 13, 2016 – InMoment™ and RapidMiner™ today announced a partnership that combines InMoment’s Voice of the Customer (VoC) solution with RapidMiner’s Predictive Analytics Platform to generate powerful and actionable customer and business insights. Organizations are challenged with the amount of data generated […]

Home Energy Services Partners with InMoment to Give Voice to Customers

Home assistance service provider puts Customer relationships first with InMoment partnership Home Energy Services, a part of Walsall-based HomeServe, a leading provider of home assistance services including boiler and central heating repairs, looks to InMoment to help to develop its Customer feedback programme. Home Energy Services is enhancing its commitment to continually improving Customer service […]

ObservePoint Partners with InMoment to Forge Emotional Connection with Clients Through Better Listening, Actions

InMoment’s VOC solution enables ObservePoint to bring customer insights to key business decisions, and deepen relationships with clients Salt Lake City (December 15, 2015)— ObservePoint, a premier provider of enterprise-class Data Quality Assurance applications for digital marketing technologies, has partnered with InMoment™, a leading Voice of the Customer (VoC) solution provider, to support the company’s […]

InMoment, Voxpopme Ink Exclusive Video Voice of Customer Partnership

One of a kind integration brings the power of video together with industry-leading text analytics for deeper business insights Fully integrated video feedback, analysis and reporting capabilities will debut at InMoment’s annual best practices conference in February 2016 Unique solution will provide brands with a powerful tool to better understand customer emotions, impact employees, drive […]

InMoment Receives Multiple Awards for Outstanding Growth and Leadership

Company Named to Deloitte’s Technology Fast 500™, Inc. 500/5000 and Local Growth Rankings CMO Wins Double Silvers in National Women in Business Awards Salt Lake City, UT (Nov. 18, 2015) – InMoment has been recognized recently with multiple awards for the company’s growth and leadership. This follows a rash of technology prizes granted earlier this […]

Westar Energy Partners with InMoment to Launch New Customer Experience Program

Salt Lake City (November 3, 2015)– Westar Energy, the largest electric provider in Kansas, has partnered with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers. InMoment provides technology to power Westar’s customer experience initiative. Westar serves nearly 700,000 residential, commercial and industrial customers […]

InMoment Announces Customer Experience Elevated 2016

Marketing guru Seth Godin, Bain & Company, and senior industry analyst will present Global event will provide training, thought leadership and working sessions for brands looking to improve and operate on the highest level of CX thinking, doing, and serving Winter activities at Olympic venues, dining and evening concerts to round out activities Salt Lake […]

FREE WEBINAR: Ipsos, Walgreen’s to Keynote Voice of Customer Mastery Event

Sponsored by InMoment, CustomerThink’s Bob Thompson will facilitate Voice of Customer 2.0: How to Drive Decisive Action on Multi-Channel Feedback Salt Lake City (October 21, 2015) – InMoment™ is sponsoring CustomerThink’s Hooked on Customers CX Mastery webinar, which will feature Voice of Customer experts from the nation’s leading drugstore chain Walgreens, and market research leader […]

InMoment’s OpenTell™ Social Voice of Customer Tool now Available in the United Kingdom

Proven Technology Socialises VoC Feedback to Improve Online Reputations for Brands through Authentic, Timely and Accurate Guest Reviews iNTERTAIN’s Walkabout Restaurants Utilise to Empower Guests with More Information BIRMINGHAM, UK (October 5, 2015) – InMoment, a leading provider of customer experience optimisation and Voice of the Customer (VoC) solutions, has introduced its already-proven social tool, […]

Study Finds Customer Experience (CX) a Rising Priority for Business-to-Business Brands

CustomerThink Research Reveals Critical Factors, Challenges in B2B CX Success CX Initiatives Boost Business Results, Employee Engagement Employees Play Essential Role in Improving Customers’ Experiences SALT LAKE CITY – Sept. 29, 2015 – The results are in from a new Business-to-Business (B2B) Customer Experience (CX) study conducted by CustomerThink.com with support by InMoment™. The report […]

InMoment’s Award Winning Active Listening™ Goes Global

Patent-pending Feature Now Available in 90 Languages Proven Catalyst for Richer Customer Insights ROME (8 September 2015) — InMoment™, a cloud-based customer experience optimisation platform, today announced that the company’s award-winning, patent-pending Active Listening Suite™ is now available in 90 languages, empowering brands to engage with more customers more authentically, and obtain richer insights to […]

InMoment Wins Silver Stevie® Award in 2015 International Business Awards

Winners to Be Celebrated at Gala Banquet on 23 October in Toronto, Canada Birmingham, UK (13 Aug, 2015) — InMoment™, a cloud-based customer experience optimization platform that gives companies the ability to listen to and engage with customers, was named the winner of a Silver Stevie® Award in the Best New Product or Service of […]

Size Matters: InMoment’s Fast Food Benchmark Study Proves It

Most Big Brands Languish at the Bottom; One Stands Out Other Findings: Top Drivers; Southern States Dominate Social Sharing; Customers Continue to Raise the Bar SALT LAKE CITY (July 29, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business […]

InMoment Tapped by Gold’s Gym to Optimize Customer Experience

DALLAS (July 22, 2015) — InMoment™, a cloud-based customer experience optimization platform, announced today it is partnering with Gold’s Gym, the world’s leading authority on health and fitness, to better listen to and engage with its members. InMoment will power the company’s new customer feedback platform, myVoice, to provide a world-class fitness experience to members […]

InMoment Raises the Bar with New Strategic Client Acquisition and Success Hires

Company Continues Growth and Leadership Climb SALT LAKE CITY (1 July, 2015) — InMoment™, a cloud-based customer experience optimization platform, welcomes two new members to its executive management team, supporting the company’s aggressive growth and service objectives. Shane Eliason joins InMoment as executive vice president of sales. Shane brings nearly three decades of experience driving […]

WEBINAR: Moving Toward a Culture of Customer Experience

Loyalty360 webinar to focus on the unknowns related to customer experience SALT LAKE CITY (June 2, 2015) — Customer experience has been called the new competitive battleground. As consumers are now empowered with more choice and more information than ever before, simply offering superior products, high quality services, and even comparable prices are no longer […]

Understand the Voice of Your Customers in More Languages, and More Ways

InMoment Introduces “Trifecta of Massive Processing Power, Data Visualisation and Text Analytics Technologies” CX Analyst Tool & Global Text Analytics Available this Summer BIRMINGHAM, UK (May 20, 2015) — InMoment™, a customer experience optimisation platform, today announced new enhancements to the company’s Experience Hub™ that will significantly expand brands’ abilities to surface and understand the […]

InMoment’s Innovative Active Listening Continues Climb with Prestigious Industry Recognition

Active Listening Suite Named Stevie Finalist in New Product or Service of the Year in the Relationship Management Software Solution category, 2015 American Business Awards Patent-pending Listening Technology Cited in Recent Analyst Report SALT LAKE CITY (May 14, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, recently enjoyed accolades and industry recognition for […]

InMoment Continues Record-breaking Momentum Through First Quarter of New Year

Highlights Include Strong Growth, New Capabilities and International Expansion SALT LAKE CITY (April 22, 2015) — InMoment™, a customer experience optimization platform, enjoyed another strong year in 2014, and showed continued momentum across technology innovation, market leadership, new client acquisition and financial performance through the first quarter of 2015. By the end of 2014, InMoment […]

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program

SALT LAKE CITY (April 15, 2015) — Mattress Firm ((NASDAQ:MFRM), the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. […]

Study Finds Customers Want to Help Brands Succeed

InMoment Research Identifies where Brands and Consumers Diverge on Customer Experience, Delves into the Meaning of “Value” SALT LAKE CITY (March 31, 2015) — InMoment’s market insights team recently asked consumers and brands to rank importance of the same set of customer experience (CX) elements. The study uncovered areas of alignment and disconnects between these […]

Listening to Customers Just Got Easier!

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience • Integrated Technologies Power Better Listening, Better Actions, and Better Relationships with Customers • Experience Hub Brings Diverse Customer Stories Together to Drive Action Across the Enterprise SALT LAKE CITY (Feb. 10, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, […]

InMoment Partners with Massage Envy Spa on Guest Experience Initiative

ME Spa Listens Will Help Align Business Strategies Salt Lake City (Jan. 27, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, announced it has been hired by Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services, to introduce ME Spa Listens, a guest experience feedback […]

InMoment, Express Speak on Omnichannel Strategy

• InMoment President Lonnie Mayne Joins Express VP of Customer Experience Jim Kaniaris to Share Insights on Creating an Omnichannel Strategy at Loyalty 360 Engagement Expo • Aramark Chosen as a Finalist for Expo’s Loyalty360 Customer Experience Awards Salt Lake City (Nov. 10, 2014) —InMoment™ (formerly Mindshare Technologies), a cloud-based customer experience optimization platform that […]

Orange Leaf Partners with InMoment to Launch New Guest Experience Initiative

Salt Lake City (Nov. 4, 2014) —— Orange Leaf Frozen Yogurt, America’s fastest-growing frozen yogurt concept, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Orange Leaf’s guest satisfaction program. […]

InMoment to Host Three Free Webinars this October

The Melting Pot: Using Customer Feedback to Create the “Perfect Night Out” Why All Text Analytics Solutions Aren’t the Same, and What to Look for When You’re Shopping Salt Lake City (Oct. 21, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers […]

InMoment: “Voice” a Critical Component in Voice of the Customer

• Best-in-class Customer Experience Programs Must Embrace All Listening Channels • Speech-to-text Paired with Highly-tuned Text Analytics Power Real-time Action Salt Lake City (Oct. 1, 2014) —“As digital communication continues to become more prevalent in both personal and professional settings, the role of the human voice plays an evolving, and still critical role in listening, […]

InMoment Named to Inc. 500|5000 for Seventh Consecutive Year

• Leader in Customer Experience Technologies Selected for Prestigious List of America’s Fastest-Growing Private Companies • Acquisition, Rebrand, New Products and Personnel Drive Growth SALT LAKE CITY (Aug. 21, 2014) – InMoment, (formerly Mindshare Technologies), a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers […]

Taco John’s® Partners with InMoment to Power Guest Feedback Program

Salt Lake City (Sept. 23, 2014) — Taco John’s®, one of the largest quick service Mexican restaurant chains in America, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology for Tell TJ®, […]

FREE WEBINAR: Research Reveals Rise of Omni-Channel in Contact Centers

• InMoment Teams with GE Capital Fleet Services, Call Center IQ to Uncover Trends and Opportunities for Contact Centers to Impact Customer Experience • Experts Will Discuss Surprising Results from Annual Survey on Channel Strategy • Webinar is Featured Event for CCIQ’s Omni-Channel Customer Experience Summit, Sept. 17 SALT LAKE CITY (Sept. 10, 2014) — […]

InMoment Deepens CX, Vertical Expertise with New Hires

• Enhancing Technology Investment: Industry Experts Understand Real-world Needs of Clients through the CX Lifecycle • VoC, Retail, Food Service and Contact Center Veterans Add Immeasurable Value to InMoment’s Offering SALT LAKE CITY (Aug. 6, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage […]

Global CX Leaders Gather for InMoment’s Fifth Annual Best Practices Conference – “Customer Experience Elevated 2014”

• Hertz, Walgreens and Other Customer Experience Giants Share Successful Strategies • Keynotes by Temkin Group Founder Bruce Temkin; Best-Selling Author Andy Andrews • 2014 CX Excellence Awards Presented for Best Implementation of Customer Feedback Programs SALT LAKE CITY (July 29, 2014) — InMoment, a leader in cloud-based customer experience technologies, today announced the details […]

Jack in the Box® Recognizes InMoment for Outstanding Partnership

SALT LAKE CITY (July 09, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, is proud to announce that it has received the 2014 Jack in the Box® Outstanding Partner Award. The award was presented at the […]

InMoment Recognized for Client, Product, and Leadership Excellence

CPO Kurt Williams Named Top Executive for 2014 by Utah Business Magazine OpenTell Recognized as a Finalist in 12th Annual American Business Stevie Awards Client Mitchells & Butlers Selected as a Finalist in 2014 UK Customer Experience Awards   SALT LAKE CITY (June 18, 2014) — InMoment, a leader in cloud-based customer experience technologies, today […]

Mindshare and Empathica Become InMoment™; Introduce the Experience Hub™

Former Competitors Offer Global Clients Unprecedented Reach and Expertise New Platform Leverages Experience Data to Help Companies Steer Business Decisions SALT LAKE CITY, 10 June 2014 — Today, Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity and mission: InMoment. With more than 300 […]

Mindshare Technologies Offers $23 Million Revenue Recovery Opportunity to Large U.S. Cable Television and Broadband Provider

–Survey Callback Requests Help U.S. Media Giant Identify and Retain At-Risk Customers –Estimated 12,000 Callback Requests per Year Conducted at Several of Company’s Regional Customer Care Centers SALT LAKE CITY (February 25, 2014) – Mindshare Technologies, a leader in cloud-based Voice of the Customer (VoC) technologies, today announced it helped increase customer retention and reduce […]

Mindshare Technologies Appoints Gary Topiol as Managing Director, International and Establishes Global Centre of Excellence in the United Kingdom

–Topiol to guide the continued international expansion of Voice of the Customer (VoC) leader –Global Centre of Excellence builds upon more than 10 years experience in the design and delivery of VoC programs for global brands –Nan Russell appointed as Head of Global Centre of Excellence BIRMINGHAM, England, United Kingdom (February 11, 2014) – Mindshare […]

Mindshare Technologies Introduces Comment Poster™ to Drive Location Level Performance Improvement

–New Product Leverages Mindshare Technologies’ Text Analytics Technology to Enable Brand Locations to Connect Employees with Direct Customer Feedback SALT LAKE CITY (January 30, 2014) – Mindshare Technologies, a leader in cloud-based Voice of the Customer (VoC) technologies, today announced the general availability of Comment Poster™, a new offering included in the company’s reporting suite […]

AMF Bowling Centers Sees Nearly 1,000 Percent Increase in Customer Reviews through OpenTell™

–Bowling Center Giant Uses Mindshare Technologies’ Customer Review Product to Provide More Accurate Representation of Each Location’s Performance SALT LAKE CITY (January 22, 2014) – AMF Bowling Centers, Inc., the leading bowling center operator in the United States, today announced the results of its implementation of OpenTell™, a customer review product from Mindshare Technologies. Over […]