Welcome to the Press Archives
Experience the history of InMoment... in real time.
InMoment Named as Finalist in Inaugural 2016 Stevie® Awards for Great Employers
Winners named September 30 at New York event. SALT LAKE CITY, Aug. 24, 2016 – InMoment, a leader in customer experience (CX) optimization, has been named a Finalist in the 2016 Stevie® Awards for Great Employers, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards and American Business Awards.
InMoment Featured in Interactive CRM Magazine Webinar: “The Fundamentals of Customer Experience Management”
Free event explores how harnessing comprehensive customer stories can fuel strategic business decisions Understand the critical role of technology and best practices in prioritizing actions and achieving outcomes that matter Salt Lake City, August 8, 2016—InMoment’s VP Worldwide Strategic Accounts, Erich Dietz, will be featured in a CRM Magazine roundtable webinar titled, “The Fundamentals of Customer Experience Management. ” Date: Wednesday, August 10 Time: 11 a. m. PT | 1 p.
Culture and Leadership Critical in Creating Superior Brand CX
This article was originally published by Loyalty360. Read it here. Corporate culture and leadership are absolutely critical in creating superior brand CX, according to Erich Dietz, VP, Worldwide Strategic Accounts, InMoment. During Tuesday’s Loyalty360 webinar titled, “CX: The Art of the Possible,” which was presented by InMoment, Dietz talked about five key areas companies need to stay focused on to elevate customer experience.
InMoment Continues “CX: The Art of the Possible” Best Practice Series with July 19 Webinar
SALT LAKE CITY, July 12, 2016 -- On Tuesday, July 19, InMoment will kick off a best practices series titled “CX: The Art of the Possible,” with a free educational webinar that explores the cultural, technological and process elements of a fully realized Customer Experience (CX) ecosystem. Details for the webinar follow: Date: Tuesday, July 19 Time: 1 p. m. Eastern Time Register:
InMoment Honours Innovation and the Human Spirit in the United Kingdom
LONDON (7 July 2016) --- Today, global customer experience (CX) technology leader, InMoment, was honoured to join with our UK colleagues in celebrating individuals, organisations and technology for exceptional endeavours. A Salute to Extraordinary Human Beings InMoment President Lonnie Mayne had the privilege of presenting to several British Citizen Awards medallists at today’s ceremony held at the Palace of Westminster. The awards recognise UK citizens doing extraordinary things in business, healthcare, the arts, in their communities or education. “Today’s economic and political climates can feel uncertain, even divisive”, said InMoment President Lonnie Mayne.
InMoment Acquires World Class Enterprise Talent To Fuel Innovation And Global Growth
Salt Lake City – June 22, 2016 – Today, InMoment announced three new senior leaders to support the company’s strategic growth and technology innovation. Senior Vice President JD Nyland will spearhead product management and user experience. Keith Christensen will serve as vice president of engineering. And Matt Wachter joins as senior director, customer experience to support InMoment clients in designing and evolving their Voice of Customer initiatives to deliver successful customer experience and business outcomes.
News: 3 Strategies to Sell the CEO on Customer Experience Management (CXM)
CustomerThink This article was originally published by CustomerThink. Check out the complete article here, These days everyone seems to be on the CX bandwagon.
News: How Voice of Customer Data Can Spark Brand Loyalty
Loyalty360 Predictive analytics—the finding and analyzing of historical patterns in historical and transactional data to identify future risks and opportunities—has been used by marketers for years to determine the best possible time, place, and messages with which to target prospects. Until recently, Voice of Customer data (customer data derived surveys, social media and other sources that tap into customer perception) has been left out of the predictive mix. Now, however, some brands have been harnessing this rich resource to better predict, not just the who, when, and where, but the “why” of customer behavior. In this article, Cody Bakken, Director of Analytics for InMoment, answers questions about how the resulting insights can help marketers, and the special insights Voice of Customer data can add to your understanding.
InMoment Breaks Ground on Global Headquarters at Innovative Development
South Jordan, UT - May 24, 2016 – Today, customer experience technology leader InMoment, broke ground on its new global headquarters. The company will be the inaugural tenant in a first-of-its-kind Urban Transit Oriented Development located at the geographical center of Silicon Slopes, Utah’s high-tech corridor. The new building will support the growth strategy InMoment has undertaken in response to the rapid increase in demand for the company’s Customer Experience (CX) optimization technology. InMoment works with some of the largest, most respected brands in the world, including Nike, Starbucks, Tiffany & Co.
InMoment’s European Customer Experience Elevated 2016 To Explore New Technologies And Best Practices In Customer Experience
Birmingham – May 3, 2016 – InMoment™ will hold its annual European Customer Experience Elevated conference 11–12 May, 2016 at Aston University in Birmingham. Highlights from the company’s annual European best practices event will include: Keynote address by Joana van den Brink-Quintanilha, Senior Analyst at Forrester Research and customer experience expert. Van Den Brink-Quintanilha will research and case study findings on mapping, understanding and analysing customer journeys. Dr.