Experience Economy Update: Can Offline Save Retail?

January 31, 2020

InMoment’s principal of CX strategy and enablement, Jim Katzman, discusses what experience means in the current data-driven environment and describes retailers’ current strategies in the CX space. “To gain consumer excitement once again, brick-and-mortar retailers need to gather customer feedback to better inform future business decisions and meet customer expectations.” Read more here.

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