News

Experience Economy Update: Can Offline Save Retail?

January 31, 2020

InMoment’s principal of CX strategy and enablement, Jim Katzman, discusses what experience means in the current data-driven environment and describes retailers’ current strategies in the CX space. “To gain consumer excitement once again, brick-and-mortar retailers need to gather customer feedback to better inform future business decisions and meet customer expectations.” Read more here.

Read more at DMNews

See Our Platform in Action; Book a Demo

Register to gain access to all resources

By clicking you agree to these terms and conditions.

No Thanks