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50 Retail Innovation Stats That Prove The Power Of Customer Experience

June 8, 2019

The benefits of winning customers’ loyalty are tangible and significant. InMoment’s 2018 US Retail CX Trends Report found that 77% of consumers, including 60% of millennials, have had relationships with specific brands for more than 10 years. To build a loyal customer base, brands must first establish trust and then deliver consistent value over time.

Read more at Forbes

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