Keys to CX Success

Loyalty360 Video Podcast: Own Your Customer Moment

Case Study – June 24, 2014

For its “Thought Leadership in Loyalty” series, Loyalty360 host Mark Johnson recently interviewed InMoment President Lonnie Mayne about the vision and technology making smarter, more unified customer experience data accessible across business organizations of all types and sizes: The InMoment Experience Hub™.

Aside from answering “Who owns the customer?” Lonnie also dives into the “what” and “why” of tapping into the human element of business—down to the soul of the service relationship—for optimizing the customer experience and improving business results.