Kurt Williams Presents Active Listening™ at the 2015 Sentiment Analysis Symposium in New York

Case Study – October 2, 2015

He describes it as “a semi-cognitive system designed to encourage customers to give better and more feedback in real time.” In this symposium presentation, Kurt Williams goes behind the scenes on embedding sentiment analysis into InMoment’s award-winning Active Listening product to vastly improve upon the customer survey comment box of old.

Active Listening from Seth Grimes on Vimeo.