2017 CX Trends Report Preview (CX Exchange in Europe)

Case Study – December 5, 2016

How do consumers define personalised customer experiences? How do brands define it? What are the emotions customers experience when brands break promises?

Nan Russell, InMoment’s Head of Global Centre of Excellence previews our first multinational CX Trends report at the CX Exchange Europe event in Brussels. This presentation was given on November 8, 2016.