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Strong examples and practical advice on how to improve the experience of your customers.
CX Elevated 2018 Highlights
It was an absolute pleasure to host CX Elevated 2018 in our global headquarters, Salt Lake City! If...
The Danger of Data Silos in Customer Experience Management
How you store your data matters. Ultimately, you want your customer data to be easily compiled so it...
Custom Research Solutions: How Marketers React More Quickly to Changing Customer Preferences
“Today, customer experience is the new brand, and winning requires data—the more, the better. And yet, identifying the...
2018 CX Trends Report
What "facts" about millennials are actually myths? Where's the line between personalization and being just plain creepy? Download InMoment's...
7 Reasons to Attend CX Elevated 2018 EMEA Conference
CX Elevated 2018 EMEA conference is your opportunity to dive into the newest innovations and ideas in the...
2018 CX Trends: Five Blind Spots of Brands
Brands have significant blind spots when it comes to truly understanding their customers. In order to help you...
9 Potential Pitfalls to Avoid with NPS
Anyone invested in the customer experience knows that Net Promoter Score® (NPS) is a valuable tool for measuring...
3 Reasons Health Systems Should Invest in Improving Patient Experience
To provide premium patient care, you need more than a survey, you need a story. Download this eBook...
Marks & Spencer: Sparking a Connection
“Sometimes service isn't a connection. [It's] the people we employ to protect the brand, project the brand, but...