Omnichannel for Every Touchpoint
In Store. Online. By Phone. Every Experience Matters.
Retail customers do their shopping across a variety of channels and assorted lengths of time. They’ll pop into your store, click through your website, call in with questions, and build a relationship with your brand along the way. Our omnichannel customer experience reporting allows you to track, optimize, and harmonize the touchpoints in your customer journey for a consistent, seamless experience.
Our platform is a hub of omnichannel activity. It brings together all your customer experience data, segmented by moments.
Understanding the Customer Conversation
Data is flooding retailers from ever-expanding sources. See how text analytics and omnichannel reporting make that a good thing.
Dashboards & Reports
Instructions & Incentives—When Simple & Instant—Help Us All
Across even the best organizations—yes, even yours—there’s room for improvement. Mistakes and miscues still occur that could be cleaned up with clearer instructions and incentives. By coupling complete customer experience data with real-time, role-specific reporting capabilities, we give you the aggregate visual metrics and individual customer stories you need to increase employee engagement and performance.
Social Advocacy & Reputation Improvement
If They’ll Pay for It, They’ll Promote It
Social Advocacy & Reviews
Create referrals by presenting satisfied customers with a social outlet. Improve online reputation using certified reviews.
Socialize Your Customer Experience in 3 Steps
Learn how transformation, delegation, and conversation can socialize your customer experience in today’s mobile market.
Retail Chain Improves Overall Satisfaction by 51%
Consumers are pulling the strings on brand success over social media channels. Find out how to get it working to your benefit.
Maintaining High Satisfaction Scores Regardless of Availability
A nationwide chain of auto parts retail stores used InMoment to identify a simple way to satisfy in the face of stock outages.
Average Transaction Amount Rises 61.3% with Incentive
Pairing surveys with the right incentives inspires more than an increase in feedback. Read how it has increased sales as well.
Big Box Retail Feedback Behaviors
See consumer perceptions on topics ranging from feedback behaviors to the use of technology in retail shopping experiences.