Omnichannel for Every Touchpoint
Store Front + Website + Contact Center
Get the total package. Track your customer’s experience across store fronts, support calls, and site visits. Create consistency in your brand’s customer experience that transcends location and channel type. InMoment omnichannel reporting integration delivers real-time insights based on every touchpoint in your comprehensive consumer strategy.
Key Performance Indicators for Consistent Improvement
The InMoment Management Dashboard elevates and illustrates the most important customer metrics in your business. Managers at any level can track a location’s performance—at a glance. And they can go from an overview to a root cause—with a click. This single set of instruments, gauges, and controls is tuned in to every unique operational need your organization can think of.
Social Media Engagement and Brand Advocacy
Social Advocacy & Reviews
Create referrals by presenting satisfied customers with a social outlet. Improve online reputation using certified reviews.
Retail Chain Improves Overall Satisfaction by 51%
Consumers are pulling the strings on brand success over social media channels. Find out how to get it working to your benefit.
Maintaining High Satisfaction Scores Regardless of Availability
A nationwide chain of auto parts retail stores used InMoment to identify a simple way to satisfy in the face of stock outages.
Average Transaction Amount Rises 61.3% with Incentive
Pairing surveys with the right incentives inspires more than an increase in feedback. Read how it has increased sales as well.