CX

Anomaly Detection

Dig deeper into your customer experience data to detect patterns, trends, and anomalies in your scores and comments. Use automatic detection to surface and prioritize these insights, and alert the right person within your organization who can address the issues in a timely manner.

Don’t Get Stuck Digging through Data

It’s impossible to spend all day monitoring your customer experience data. With anomaly detection, you can automatically generate real-time, actionable insights without having to hunt for them manually.

Uncover Emerging Issues before It’s Too Late

It’s crucial to stay aware of what your customers are experiencing. Detect emerging issues before they escalate, prioritize pressing trends by their impact, and alert the right person within your organization who can resolve the problem.

There’s More to the Story

With anomaly detection and impact analysis, you can bring to light all of the meaningful information surrounding each insight. Determine the root cause behind patterns in your data to understand where your customer experiences excels and where it is underperforming.

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