In the News

Stop Interrogating Your Customers and Start Listening to What They’re Actually Saying

Entrepreneur » For your business to succeed, it’s important to understand how your customers are interacting with your brand. For years, the go-to method has been conducting surveys. But surveys can be tricky. Poorly designed ones often reflect what you want to hear instead of what your customers are actually saying. Meanwhile long surveys, which […]

InMoment’s Active Listening Now Available in 90 Languages

The customer feedback and text analytics tool expands globally. Destination CRM » InMoment, providers of a cloud-based customer experience optimization platform, has made its Active Listening Suite available in 90 languages. Multilingual Active Listening enhances InMoment’s global voice of the customer feedback solution, which includes a full range of multilingual invitation, collection, advanced analytics, and […]

Hospitality operators use social media feedback to help shape business

Restaurant, hotel and pub operators are frequently turning to social media for feedback on how they can better their business. Big Hospitality » While social media platforms like Twitter have become useful tools in promoting a business, the medium is increasingly being used to shape it too according to marketing directors taking part in a […]

Business award for InMoment

Customer engagement platform InMoment has won a ‘Silver Stevie’ award in the best new product or service category of this year’s International Business Awards. Peach Report » The prize has been given for InMoment’s Active Listening Suite, which gathers and analyses feedback and data from customers in real time. Founder John Sperry said: “It is […]

McDonald’s Expands UK Table Service Test

Burger Business » A new study of consumer attitudes toward QSRs finds that having more units doesn’t get you more love. Salt Lake City-based InMoment Inc. conducted the research on the top 63 QSR brands with a panel of 9,000 consumers. The score used to determine rankings is something it calls “% Delighted” (%D), described […]

InMoment Tapped by Gold’s Gym to Optimize Customer Experience

Business Wire » InMoment, a cloud-based customer experience optimization platform, announced today it is partnering with Gold’s Gym, the world’s leading authority on health and fitness, to better listen to and engage with its members. InMoment will power the company’s new customer feedback platform, myVoice, to provide a world-class fitness experience to members across the […]

InMoment Q&A: Listening and Understanding Creates Authentic Customer Experiences

Loyalty 360 » In an age of rapidly changing expectations, successful customer engagement requires gaining a deeper understanding of the consumer lifecycle. Often this means creating authentic experiences that meet the consumers on their level and from their individual perspectives. InMoment understands the challenges that many marketers now face. But by leveraging a wide range […]

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Press Releases

InMoment’s OpenTell™ Social Voice of Customer Tool now Available in the United Kingdom

Proven Technology Socialises VoC Feedback to Improve Online Reputations for Brands through Authentic, Timely and Accurate Guest Reviews iNTERTAIN’s Walkabout Restaurants Utilise to Empower Guests with More Information BIRMINGHAM, UK (October 5, 2015) – InMoment, a leading provider of customer experience optimisation and Voice of the Customer (VoC) solutions, has introduced its already-proven social tool, […]

Study Finds Customer Experience (CX) a Rising Priority for Business-to-Business Brands

CustomerThink Research Reveals Critical Factors, Challenges in B2B CX Success CX Initiatives Boost Business Results, Employee Engagement Employees Play Essential Role in Improving Customers’ Experiences SALT LAKE CITY – Sept. 29, 2015 – The results are in from a new Business-to-Business (B2B) Customer Experience (CX) study conducted by with support by InMoment™. The report […]

InMoment’s Award Winning Active Listening™ Goes Global

Patent-pending Feature Now Available in 90 Languages Proven Catalyst for Richer Customer Insights ROME (8 September 2015) — InMoment™, a cloud-based customer experience optimisation platform, today announced that the company’s award-winning, patent-pending Active Listening Suite™ is now available in 90 languages, empowering brands to engage with more customers more authentically, and obtain richer insights to […]

InMoment Wins Silver Stevie® Award in 2015 International Business Awards

Winners to Be Celebrated at Gala Banquet on 23 October in Toronto, Canada Birmingham, UK (13 Aug, 2015) — InMoment™, a cloud-based customer experience optimization platform that gives companies the ability to listen to and engage with customers, was named the winner of a Silver Stevie® Award in the Best New Product or Service of […]

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