In the News

Want to Know the Top CX Trends?

CMS Wire » Marketers are so focused on providing personalization and trying to make the customer experience just right that they may be ignoring the very people they want to please. A new customer experience trends report and infographic released by InMoment reveals that while customers do appreciate the personalized touches that brands create for […]

New Report Tells Retailers, “Value Your Customers, And They Will Value You Back.”

Retail Solutions Online » InMoment’s 2015 Customer Experience Trends Report polled 644 consumers and 131 brand representatives and found that when retailers value their customers, the customers value them back. The survey was launched in November 2014, in which participants were asked to rank six developing customer experience trends in order of importance. read more […]

You’ll Never Guess What They Said…

Consumers Speak Up About What It Means to Feel “Valued” Retail Dive » What does the word “value” mean to you? In the world of buying and selling, it used to simply communicate a fair exchange. A retailer provided a product. A customer paid a reasonable price. The product worked as promised. Everybody won. But […]

Listening Triggers Customer Experience for Orange Leaf Frozen Yogurt

Loyalty 360 » Officials at Orange Leaf Frozen Yogurt pride themselves on truly listening to their customers so that they can deliver a memorable customer experience. Orange Leaf Frozen Yogurt has demonstrated such an exceptional performance in the area of Customer Experience that it was named a finalist for the 2015 Loyalty360 Awards in the […]

Study finds that customers want to help brands succeed

Retail Customer Experience » InMoment’s market insights team recently asked consumers and brands to rank importance of the same set of customer experience elements. The study uncovered areas of alignment and disconnects between these two groups. However, the most compelling insights came in what consumers said about the kinds of relationships they want to have […]

Active Listening Suite

Loyalty 360 » InMoment’s Active Listening Suite applies text analytics in a unique, patent-pending way to get more actionable data, and make the feedback process a more engaging, positive experience for customers. read more »

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Press Releases

InMoment Continues Record-breaking Momentum Through First Quarter of New Year

Highlights Include Strong Growth, New Capabilities and International Expansion SALT LAKE CITY (April 22, 2015) — InMoment™, a customer experience optimization platform, enjoyed another strong year in 2014, and showed continued momentum across technology innovation, market leadership, new client acquisition and financial performance through the first quarter of 2015. By the end of 2014, InMoment […]

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program

SALT LAKE CITY (April 15, 2015) — Mattress Firm ((NASDAQ:MFRM), the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. […]

Study Finds Customers Want to Help Brands Succeed

InMoment Research Identifies where Brands and Consumers Diverge on Customer Experience, Delves into the Meaning of “Value” SALT LAKE CITY (March 31, 2015) — InMoment’s market insights team recently asked consumers and brands to rank importance of the same set of customer experience (CX) elements. The study uncovered areas of alignment and disconnects between these […]

Listening to Customers Just Got Easier!

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience • Integrated Technologies Power Better Listening, Better Actions, and Better Relationships with Customers • Experience Hub Brings Diverse Customer Stories Together to Drive Action Across the Enterprise SALT LAKE CITY (Feb. 10, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, […]

InMoment Partners with Massage Envy Spa on Guest Experience Initiative

ME Spa Listens Will Help Align Business Strategies Salt Lake City (Jan. 27, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, announced it has been hired by Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services, to introduce ME Spa Listens, a guest experience feedback […]

InMoment, Express Speak on Omnichannel Strategy

• InMoment President Lonnie Mayne Joins Express VP of Customer Experience Jim Kaniaris to Share Insights on Creating an Omnichannel Strategy at Loyalty 360 Engagement Expo • Aramark Chosen as a Finalist for Expo’s Loyalty360 Customer Experience Awards Salt Lake City (Nov. 10, 2014) —InMoment™ (formerly Mindshare Technologies), a cloud-based customer experience optimization platform that […]

Orange Leaf Partners with InMoment to Launch New Guest Experience Initiative

Salt Lake City (Nov. 4, 2014) —— Orange Leaf Frozen Yogurt, America’s fastest-growing frozen yogurt concept, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Orange Leaf’s guest satisfaction program. […]

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