In the News

You’ll Never Guess What They Said…

Consumers Speak Up About What It Means to Feel “Valued” Retail Dive » What does the word “value” mean to you? In the world of buying and selling, it used to simply communicate a fair exchange. A retailer provided a product. A customer paid a reasonable price. The product worked as promised. Everybody won. But […]

Listening Triggers Customer Experience for Orange Leaf Frozen Yogurt

Loyalty 360 » Officials at Orange Leaf Frozen Yogurt pride themselves on truly listening to their customers so that they can deliver a memorable customer experience. Orange Leaf Frozen Yogurt has demonstrated such an exceptional performance in the area of Customer Experience that it was named a finalist for the 2015 Loyalty360 Awards in the […]

Massage Envy Seeks Brand Loyalty

Loyalty 360 » Massage Envy, a national leader in professional massage and spa services, listens to its customers and has developed a tight knit community among its 1.5 million members across 1,000 locations in 49 states. The company wants to take advantage of its loyal customers and attain brand loyalty. Massage Envy implemented a new […]

Taco John’s Teams with InMoment to Upgrade CRM Strategies

Loyalty 360 » Taco John’s, one of America’s leading quick serve Mexican restaurants, has recently partnered with InMoment, a cloud-based customer engagement and consulting agency, to improve customer relationship management strategies through a new guest satisfaction survey program. Shawn Eby, VP of Operations at Taco John’s, and Billie Jo Waara, CMO of Taco John’s, were […]

Call Center Software Week in Review: InMoment, Verint, Jacada

Call Center Software Community » Everyone has heard the phrase, “The customer is always right.” That old adage has not disappeared since it came into being, and today it is more applicable than ever. With the advent of new technologies that place the power of call center activities into the hands of customers, there must […]

Massage Envy Spa Turns Data into a Competitive Advantage

1to1 Media » In today’s hyper-connected-always-on world, there’s a growing demand for massage services. The employment of massage therapists is expected to increase 23 percent between 2012 and 2022, according to the U.S. Department of Labor (the average occupation growth rate is 11 percent). As customer demand rises, companies like Massage Envy Spa are focusing […]

InMoment Improves the Customer Experience Hub

Destination CRM » InMoment, a cloud-based customer experience (CX) optimization platform, is introducing a set of integrated voice of the customer listening capabilities to its Experience Hub technology platform. InMoment’s Experience Hub allows companies to listen to, understand, and share customer stories inside and outside the organization. read more »

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Press Releases

InMoment Continues Record-breaking Momentum Through First Quarter of New Year

Highlights Include Strong Growth, New Capabilities and International Expansion SALT LAKE CITY (April 22, 2015) — InMoment™, a customer experience optimization platform, enjoyed another strong year in 2014, and showed continued momentum across technology innovation, market leadership, new client acquisition and financial performance through the first quarter of 2015. By the end of 2014, InMoment […]

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program

SALT LAKE CITY (April 15, 2015) — Mattress Firm ((NASDAQ:MFRM), the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. […]

Study Finds Customers Want to Help Brands Succeed

InMoment Research Identifies where Brands and Consumers Diverge on Customer Experience, Delves into the Meaning of “Value” SALT LAKE CITY (March 31, 2015) — InMoment’s market insights team recently asked consumers and brands to rank importance of the same set of customer experience (CX) elements. The study uncovered areas of alignment and disconnects between these […]

Listening to Customers Just Got Easier!

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience • Integrated Technologies Power Better Listening, Better Actions, and Better Relationships with Customers • Experience Hub Brings Diverse Customer Stories Together to Drive Action Across the Enterprise SALT LAKE CITY (Feb. 10, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, […]

InMoment Partners with Massage Envy Spa on Guest Experience Initiative

ME Spa Listens Will Help Align Business Strategies Salt Lake City (Jan. 27, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, announced it has been hired by Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services, to introduce ME Spa Listens, a guest experience feedback […]

InMoment, Express Speak on Omnichannel Strategy

• InMoment President Lonnie Mayne Joins Express VP of Customer Experience Jim Kaniaris to Share Insights on Creating an Omnichannel Strategy at Loyalty 360 Engagement Expo • Aramark Chosen as a Finalist for Expo’s Loyalty360 Customer Experience Awards Salt Lake City (Nov. 10, 2014) —InMoment™ (formerly Mindshare Technologies), a cloud-based customer experience optimization platform that […]

Orange Leaf Partners with InMoment to Launch New Guest Experience Initiative

Salt Lake City (Nov. 4, 2014) —— Orange Leaf Frozen Yogurt, America’s fastest-growing frozen yogurt concept, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Orange Leaf’s guest satisfaction program. […]

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