In the News

It’s Creative Problem-Solving, Not Money, That Builds A Successful Business

Forbes » Popular media would have every new entrepreneur believe that it takes a lot of capital to build a successful business. While it does take capital, it doesn’t take a visit to the Shark Tank, an angel investor with cash, or a venture firm willing to invest millions to build a profitable and successful […]

Walkabout opens up with InMoment

Customer experience optimisation specialist InMoment is rolling out its OpenTell feedback tool in the UK, with Intertain’s Walkabout brand among the early adopters. Peach Report » The platform lets operators share feedback publicly, unfiltered and in real time, while interpreting it to drive improvements in customers’ experiences. Reviews are verified as being from authentic, paying […]

Stop Interrogating Your Customers and Start Listening to What They’re Actually Saying

Entrepreneur » For your business to succeed, it’s important to understand how your customers are interacting with your brand. For years, the go-to method has been conducting surveys. But surveys can be tricky. Poorly designed ones often reflect what you want to hear instead of what your customers are actually saying. Meanwhile long surveys, which […]

InMoment’s Active Listening Now Available in 90 Languages

The customer feedback and text analytics tool expands globally. Destination CRM » InMoment, providers of a cloud-based customer experience optimization platform, has made its Active Listening Suite available in 90 languages. Multilingual Active Listening enhances InMoment’s global voice of the customer feedback solution, which includes a full range of multilingual invitation, collection, advanced analytics, and […]

Hospitality operators use social media feedback to help shape business

Restaurant, hotel and pub operators are frequently turning to social media for feedback on how they can better their business. Big Hospitality » While social media platforms like Twitter have become useful tools in promoting a business, the medium is increasingly being used to shape it too according to marketing directors taking part in a […]

Business award for InMoment

Customer engagement platform InMoment has won a ‘Silver Stevie’ award in the best new product or service category of this year’s International Business Awards. Peach Report » The prize has been given for InMoment’s Active Listening Suite, which gathers and analyses feedback and data from customers in real time. Founder John Sperry said: “It is […]

McDonald’s Expands UK Table Service Test

Burger Business » A new study of consumer attitudes toward QSRs finds that having more units doesn’t get you more love. Salt Lake City-based InMoment Inc. conducted the research on the top 63 QSR brands with a panel of 9,000 consumers. The score used to determine rankings is something it calls “% Delighted” (%D), described […]

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Press Releases

InMoment, Voxpopme Ink Exclusive Video Voice of Customer Partnership

One of a kind integration brings the power of video together with industry-leading text analytics for deeper business insights Fully integrated video feedback, analysis and reporting capabilities will debut at InMoment’s annual best practices conference in February 2016 Unique solution will provide brands with a powerful tool to better understand customer emotions, impact employees, drive […]

InMoment Receives Multiple Awards for Outstanding Growth and Leadership

Company Named to Deloitte’s Technology Fast 500™, Inc. 500/5000 and Local Growth Rankings CMO Wins Double Silvers in National Women in Business Awards Salt Lake City, UT (Nov. 18, 2015) – InMoment has been recognized recently with multiple awards for the company’s growth and leadership. This follows a rash of technology prizes granted earlier this […]

Westar Energy Partners with InMoment to Launch New Customer Experience Program

Salt Lake City (November 3, 2015)– Westar Energy, the largest electric provider in Kansas, has partnered with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers. InMoment provides technology to power Westar’s customer experience initiative. Westar serves nearly 700,000 residential, commercial and industrial customers […]

InMoment Announces Customer Experience Elevated 2016

Marketing guru Seth Godin, Bain & Company, and senior industry analyst will present Global event will provide training, thought leadership and working sessions for brands looking to improve and operate on the highest level of CX thinking, doing, and serving Winter activities at Olympic venues, dining and evening concerts to round out activities Salt Lake […]

FREE WEBINAR: Ipsos, Walgreen’s to Keynote Voice of Customer Mastery Event

Sponsored by InMoment, CustomerThink’s Bob Thompson will facilitate Voice of Customer 2.0: How to Drive Decisive Action on Multi-Channel Feedback Salt Lake City (October 21, 2015) – InMoment™ is sponsoring CustomerThink’s Hooked on Customers CX Mastery webinar, which will feature Voice of Customer experts from the nation’s leading drugstore chain Walgreens, and market research leader […]

InMoment’s OpenTell™ Social Voice of Customer Tool now Available in the United Kingdom

Proven Technology Socialises VoC Feedback to Improve Online Reputations for Brands through Authentic, Timely and Accurate Guest Reviews iNTERTAIN’s Walkabout Restaurants Utilise to Empower Guests with More Information BIRMINGHAM, UK (October 5, 2015) – InMoment, a leading provider of customer experience optimisation and Voice of the Customer (VoC) solutions, has introduced its already-proven social tool, […]

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