In the News

Guest Feedback and Localization Drive Customer Experience at Taco John’s

Loyalty 360 » Listening to customers and effectively implementing changes based on that input lead to brand loyalty–just ask Taco John’s, a Mexican quick service restaurant chain with locations in 25 states. Receiving and acting on guest feedback drives the entire customer experience, according to Shawn Eby, Vice President for Operations, and Billie Jo Waara, […]

Beating the Christmas service slump

Retail Gazette » As scores of customers are heading to the high street in search of great deals, InMoment’s Gary Topiol looks at how retailers can ensure that in all the festive mayhem, they continue to provide the amazing customer service experience that will keep shoppers coming back after the holidays are over. What has […]

The four ‘Cs’ driving Jason’s Deli’s success

Fast Casual » In the shadow of limited-service restaurant industry giants like McDonald’s and Chick-fil-A, it might be easy to overlook Jason’s Deli, a regional chain that has yet to break the 300-unit mark. But when it comes to AUVs, the Beaumont, Texas-based chain ranks up there with the big boys, hovering around $2.5M. What […]

The Customer Service Five

These five common ingredients are found in some of the industry’s most successful customer-centric brands. QSR Magazine » It’s mid-September and Thom Crosby is on the road again. Every six months, Crosby, the CEO of Pal’s Sudden Service, a 26-unit chain with stores across Tennessee and Virginia, joins Pal’s founder Fred Barger for a road […]

Express: The Customer is Key in Omni-Channel Strategy

Loyalty 360 » During his presentation, “Express on the Role of Customers in the Omni-Channel Strategy,” presented at the Loyalty360 Engagement & Experience Expo held this week in Dallas, Jim Kaniaris, Vice President of Customer Experience at Express, and Lonnie Mayne, President of InMoment, discussed how the Express customer helps inform Express’s omni-channel strategy and […]

Taco John’s Partners with InMoment to Glean Customer Insights

Loyalty 360 » Taco John’s, a Cheyenne, Wyoming-based restaurant chain serving up fast Mexican food in 25 states, knows that listening to customers and responding to feedback is the best way to tailor its offerings moving forward. In an effort to glean the most insightful feedback, Taco John’s has announced a partnership with InMoment, a […]

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Press Releases

InMoment Partners with Massage Envy Spa on Guest Experience Initiative

ME Spa Listens Will Help Align Business Strategies Salt Lake City (Jan. 27, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, announced it has been hired by Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services, to introduce ME Spa Listens, a guest experience feedback […]

InMoment, Express Speak on Omnichannel Strategy

• InMoment President Lonnie Mayne Joins Express VP of Customer Experience Jim Kaniaris to Share Insights on Creating an Omnichannel Strategy at Loyalty 360 Engagement Expo • Aramark Chosen as a Finalist for Expo’s Loyalty360 Customer Experience Awards Salt Lake City (Nov. 10, 2014) —InMoment™ (formerly Mindshare Technologies), a cloud-based customer experience optimization platform that […]

Orange Leaf Partners with InMoment to Launch New Guest Experience Initiative

Salt Lake City (Nov. 4, 2014) —— Orange Leaf Frozen Yogurt, America’s fastest-growing frozen yogurt concept, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Orange Leaf’s guest satisfaction program. […]

InMoment to Host Three Free Webinars this October

The Melting Pot: Using Customer Feedback to Create the “Perfect Night Out” Why All Text Analytics Solutions Aren’t the Same, and What to Look for When You’re Shopping Salt Lake City (Oct. 21, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers […]

InMoment: “Voice” a Critical Component in Voice of the Customer

• Best-in-class Customer Experience Programs Must Embrace All Listening Channels • Speech-to-text Paired with Highly-tuned Text Analytics Power Real-time Action Salt Lake City (Oct. 1, 2014) —“As digital communication continues to become more prevalent in both personal and professional settings, the role of the human voice plays an evolving, and still critical role in listening, […]

InMoment Named to Inc. 500|5000 for Seventh Consecutive Year

• Leader in Customer Experience Technologies Selected for Prestigious List of America’s Fastest-Growing Private Companies • Acquisition, Rebrand, New Products and Personnel Drive Growth SALT LAKE CITY (Aug. 21, 2014) – InMoment, (formerly Mindshare Technologies), a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers […]

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