In the News

Massage Envy Seeks Brand Loyalty

Loyalty 360 » Massage Envy, a national leader in professional massage and spa services, listens to its customers and has developed a tight knit community among its 1.5 million members across 1,000 locations in 49 states. The company wants to take advantage of its loyal customers and attain brand loyalty. Massage Envy implemented a new […]

Taco John’s Teams with InMoment to Upgrade CRM Strategies

Loyalty 360 » Taco John’s, one of America’s leading quick serve Mexican restaurants, has recently partnered with InMoment, a cloud-based customer engagement and consulting agency, to improve customer relationship management strategies through a new guest satisfaction survey program. Shawn Eby, VP of Operations at Taco John’s, and Billie Jo Waara, CMO of Taco John’s, were […]

Call Center Software Week in Review: InMoment, Verint, Jacada

Call Center Software Community » Everyone has heard the phrase, “The customer is always right.” That old adage has not disappeared since it came into being, and today it is more applicable than ever. With the advent of new technologies that place the power of call center activities into the hands of customers, there must […]

Massage Envy Spa Turns Data into a Competitive Advantage

1to1 Media » In today’s hyper-connected-always-on world, there’s a growing demand for massage services. The employment of massage therapists is expected to increase 23 percent between 2012 and 2022, according to the U.S. Department of Labor (the average occupation growth rate is 11 percent). As customer demand rises, companies like Massage Envy Spa are focusing […]

InMoment Improves the Customer Experience Hub

Destination CRM » InMoment, a cloud-based customer experience (CX) optimization platform, is introducing a set of integrated voice of the customer listening capabilities to its Experience Hub technology platform. InMoment’s Experience Hub allows companies to listen to, understand, and share customer stories inside and outside the organization. read more »

Guest Feedback and Localization Drive Customer Experience at Taco John’s

Loyalty 360 » Listening to customers and effectively implementing changes based on that input lead to brand loyalty–just ask Taco John’s, a Mexican quick service restaurant chain with locations in 25 states. Receiving and acting on guest feedback drives the entire customer experience, according to Shawn Eby, Vice President for Operations, and Billie Jo Waara, […]

Beating the Christmas service slump

Retail Gazette » As scores of customers are heading to the high street in search of great deals, InMoment’s Gary Topiol looks at how retailers can ensure that in all the festive mayhem, they continue to provide the amazing customer service experience that will keep shoppers coming back after the holidays are over. What has […]

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Press Releases

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program

SALT LAKE CITY (April 15, 2015) — Mattress Firm ((NASDAQ:MFRM), the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. […]

Study Finds Customers Want to Help Brands Succeed

InMoment Research Identifies where Brands and Consumers Diverge on Customer Experience, Delves into the Meaning of “Value” SALT LAKE CITY (March 31, 2015) — InMoment’s market insights team recently asked consumers and brands to rank importance of the same set of customer experience (CX) elements. The study uncovered areas of alignment and disconnects between these […]

Listening to Customers Just Got Easier!

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience • Integrated Technologies Power Better Listening, Better Actions, and Better Relationships with Customers • Experience Hub Brings Diverse Customer Stories Together to Drive Action Across the Enterprise SALT LAKE CITY (Feb. 10, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, […]

InMoment Partners with Massage Envy Spa on Guest Experience Initiative

ME Spa Listens Will Help Align Business Strategies Salt Lake City (Jan. 27, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, announced it has been hired by Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services, to introduce ME Spa Listens, a guest experience feedback […]

InMoment, Express Speak on Omnichannel Strategy

• InMoment President Lonnie Mayne Joins Express VP of Customer Experience Jim Kaniaris to Share Insights on Creating an Omnichannel Strategy at Loyalty 360 Engagement Expo • Aramark Chosen as a Finalist for Expo’s Loyalty360 Customer Experience Awards Salt Lake City (Nov. 10, 2014) —InMoment™ (formerly Mindshare Technologies), a cloud-based customer experience optimization platform that […]

Orange Leaf Partners with InMoment to Launch New Guest Experience Initiative

Salt Lake City (Nov. 4, 2014) —— Orange Leaf Frozen Yogurt, America’s fastest-growing frozen yogurt concept, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Orange Leaf’s guest satisfaction program. […]

InMoment to Host Three Free Webinars this October

The Melting Pot: Using Customer Feedback to Create the “Perfect Night Out” Why All Text Analytics Solutions Aren’t the Same, and What to Look for When You’re Shopping Salt Lake City (Oct. 21, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers […]

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