In the News

InMoment Q&A: Listening and Understanding Creates Authentic Customer Experiences

Loyalty 360 » In an age of rapidly changing expectations, successful customer engagement requires gaining a deeper understanding of the consumer lifecycle. Often this means creating authentic experiences that meet the consumers on their level and from their individual perspectives. InMoment understands the challenges that many marketers now face. But by leveraging a wide range […]

InMoment Adds More Language Support and Deeper VoC Analytics

Smart Customer Service » Named “One to Watch” in CRM magazine’s Service Awards issue earlier this year, InMoment has made a number of key moves recently. The company, formerly known as Mindshare Technologies, acquired customer experience platform provider Empathica in 2013, and has since rebranded as InMoment. With roots in the Voice of the Customer […]

InMoment Introduces Global Text Analytics and CX Analyst Tool

New additions to InMoment’s Experience Hub will be available this summer. Destination CRM » InMoment, a customer experience optimization platform, has added Global Text Analytics and the CX Analyst Tool to its Experience Hub to further help brands surface and understand the insights found inside customer stories. InMoment’s Global Text Analytics capabilities can analyze customer […]

InMoment Executive Interview

Lonnie Mayne, InMoment President, InMoment CRM Xchange » 1. What do you believe is the most effective method that organizations can use to uncover how customers are experiencing their brand? Listening. Most of the tools we use to understand customers’ experiences actually focus more on what brands want to know versus what customers want to […]

Why You May Not Have A Clue What Your Customer Thinks (And What To Do About It)

Forbes » In the courtroom, eyewitness testimony is often unreliable. Accounts conflict with one another. People don’t see things the same way and many times they simply don’t see the situation accurately. It’s not all that different from the relationship between you and your customer. Here’s an example: In a recent survey of customer experience […]

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Press Releases

WEBINAR: Moving Toward a Culture of Customer Experience

Loyalty360 webinar to focus on the unknowns related to customer experience SALT LAKE CITY (June 2, 2015) — Customer experience has been called the new competitive battleground. As consumers are now empowered with more choice and more information than ever before, simply offering superior products, high quality services, and even comparable prices are no longer […]

Understand the Voice of Your Customers in More Languages, and More Ways

InMoment Introduces “Trifecta of Massive Processing Power, Data Visualisation and Text Analytics Technologies” CX Analyst Tool & Global Text Analytics Available this Summer BIRMINGHAM, UK (May 20, 2015) — InMoment™, a customer experience optimisation platform, today announced new enhancements to the company’s Experience Hub™ that will significantly expand brands’ abilities to surface and understand the […]

InMoment’s Innovative Active Listening Continues Climb with Prestigious Industry Recognition

Active Listening Suite Named Stevie Finalist in New Product or Service of the Year in the Relationship Management Software Solution category, 2015 American Business Awards Patent-pending Listening Technology Cited in Recent Analyst Report SALT LAKE CITY (May 14, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, recently enjoyed accolades and industry recognition for […]

InMoment Continues Record-breaking Momentum Through First Quarter of New Year

Highlights Include Strong Growth, New Capabilities and International Expansion SALT LAKE CITY (April 22, 2015) — InMoment™, a customer experience optimization platform, enjoyed another strong year in 2014, and showed continued momentum across technology innovation, market leadership, new client acquisition and financial performance through the first quarter of 2015. By the end of 2014, InMoment […]

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program

SALT LAKE CITY (April 15, 2015) — Mattress Firm ((NASDAQ:MFRM), the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. […]

Study Finds Customers Want to Help Brands Succeed

InMoment Research Identifies where Brands and Consumers Diverge on Customer Experience, Delves into the Meaning of “Value” SALT LAKE CITY (March 31, 2015) — InMoment’s market insights team recently asked consumers and brands to rank importance of the same set of customer experience (CX) elements. The study uncovered areas of alignment and disconnects between these […]

Listening to Customers Just Got Easier!

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience • Integrated Technologies Power Better Listening, Better Actions, and Better Relationships with Customers • Experience Hub Brings Diverse Customer Stories Together to Drive Action Across the Enterprise SALT LAKE CITY (Feb. 10, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, […]

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