In the News

InMoment Adds Predictive Analytics Capabilities with RapidMiner Partnership

SmartCustomerService.com » Customer experience management solution provider InMoment has teamed up with predictive analytics vendor RapidMiner to deliver a more sophisticated Voice of the Customer solution that not only provides insight on what customers are doing at different phases of the customer journey, but also why they’re taking certain actions. As the two solutions come […]

InMoment Integrates Predictive Analysis into Customer Experience Platform

Loyalty360 » Predictive analytics are making a strong push as a tool for anticipating, analyzing, and fulfilling customer demands. The ability to resolve potential issues before they arise is an enormous step in improving customer experience. As the predictive analysis trend continues to gain steam, CX solution provider InMoment is the latest to throw their […]

InMoment Teams Up with RapidMiner

CRM Magazine » Cloud-based customer experience optimization platform InMoment today announced that it has teamed up with predictive analytics platform RapidMiner. The partnership will combine InMoment’s Voice of the Customer solution with RapidMiner’s Predictive Analytics Platform to optimize customer and business insights. InMoment’s Voice of the Customer platform synthesizes customers’ stories to deliver new insights […]

From the Ring to the Real World

US Today » Lonnie, like any other kid, had people he looked up to. For him, it was pro wrestlers—Andre the Giant, Captain Lou Albano and Moondog Mayne, to name a few. But unlike other pro wrestling geeks from the 70s, Lonnie didn’t emulate them via watching TV. He was up close and personal. Moondog […]

It’s Creative Problem-Solving, Not Money, That Builds A Successful Business

Forbes » Popular media would have every new entrepreneur believe that it takes a lot of capital to build a successful business. While it does take capital, it doesn’t take a visit to the Shark Tank, an angel investor with cash, or a venture firm willing to invest millions to build a profitable and successful […]

Walkabout opens up with InMoment

Customer experience optimisation specialist InMoment is rolling out its OpenTell feedback tool in the UK, with Intertain’s Walkabout brand among the early adopters. Peach Report » The platform lets operators share feedback publicly, unfiltered and in real time, while interpreting it to drive improvements in customers’ experiences. Reviews are verified as being from authentic, paying […]

Stop Interrogating Your Customers and Start Listening to What They’re Actually Saying

Entrepreneur » For your business to succeed, it’s important to understand how your customers are interacting with your brand. For years, the go-to method has been conducting surveys. But surveys can be tricky. Poorly designed ones often reflect what you want to hear instead of what your customers are actually saying. Meanwhile long surveys, which […]

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Press Releases

InMoment And RapidMiner Partner To Bring Powerful Predictive Analytics To The Customer Experience

Fast Time-to-Insights for Quick, Targeted Action Salt Lake City and Cambridge, Mass.– Jan. 13, 2016 – InMoment™ and RapidMiner™ today announced a partnership that combines InMoment’s Voice of the Customer (VoC) solution with RapidMiner’s Predictive Analytics Platform to generate powerful and actionable customer and business insights. Organizations are challenged with the amount of data generated […]

Home Energy Services Partners with InMoment to Give Voice to Customers

Home assistance service provider puts Customer relationships first with InMoment partnership Home Energy Services, a part of Walsall-based HomeServe, a leading provider of home assistance services including boiler and central heating repairs, looks to InMoment to help to develop its Customer feedback programme. Home Energy Services is enhancing its commitment to continually improving Customer service […]

ObservePoint Partners with InMoment to Forge Emotional Connection with Clients Through Better Listening, Actions

InMoment’s VOC solution enables ObservePoint to bring customer insights to key business decisions, and deepen relationships with clients Salt Lake City (December 15, 2015)— ObservePoint, a premier provider of enterprise-class Data Quality Assurance applications for digital marketing technologies, has partnered with InMoment™, a leading Voice of the Customer (VoC) solution provider, to support the company’s […]

InMoment, Voxpopme Ink Exclusive Video Voice of Customer Partnership

One of a kind integration brings the power of video together with industry-leading text analytics for deeper business insights Fully integrated video feedback, analysis and reporting capabilities will debut at InMoment’s annual best practices conference in February 2016 Unique solution will provide brands with a powerful tool to better understand customer emotions, impact employees, drive […]

InMoment Receives Multiple Awards for Outstanding Growth and Leadership

Company Named to Deloitte’s Technology Fast 500™, Inc. 500/5000 and Local Growth Rankings CMO Wins Double Silvers in National Women in Business Awards Salt Lake City, UT (Nov. 18, 2015) – InMoment has been recognized recently with multiple awards for the company’s growth and leadership. This follows a rash of technology prizes granted earlier this […]

Westar Energy Partners with InMoment to Launch New Customer Experience Program

Salt Lake City (November 3, 2015)– Westar Energy, the largest electric provider in Kansas, has partnered with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers. InMoment provides technology to power Westar’s customer experience initiative. Westar serves nearly 700,000 residential, commercial and industrial customers […]

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