In the News

Hospitality operators use social media feedback to help shape business

Restaurant, hotel and pub operators are frequently turning to social media for feedback on how they can better their business. Big Hospitality » While social media platforms like Twitter have become useful tools in promoting a business, the medium is increasingly being used to shape it too according to marketing directors taking part in a […]

Business award for InMoment

Customer engagement platform InMoment has won a ‘Silver Stevie’ award in the best new product or service category of this year’s International Business Awards. Peach Report » The prize has been given for InMoment’s Active Listening Suite, which gathers and analyses feedback and data from customers in real time. Founder John Sperry said: “It is […]

McDonald’s Expands UK Table Service Test

Burger Business » A new study of consumer attitudes toward QSRs finds that having more units doesn’t get you more love. Salt Lake City-based InMoment Inc. conducted the research on the top 63 QSR brands with a panel of 9,000 consumers. The score used to determine rankings is something it calls “% Delighted” (%D), described […]

InMoment Tapped by Gold’s Gym to Optimize Customer Experience

Business Wire » InMoment, a cloud-based customer experience optimization platform, announced today it is partnering with Gold’s Gym, the world’s leading authority on health and fitness, to better listen to and engage with its members. InMoment will power the company’s new customer feedback platform, myVoice, to provide a world-class fitness experience to members across the […]

InMoment Q&A: Listening and Understanding Creates Authentic Customer Experiences

Loyalty 360 » In an age of rapidly changing expectations, successful customer engagement requires gaining a deeper understanding of the consumer lifecycle. Often this means creating authentic experiences that meet the consumers on their level and from their individual perspectives. InMoment understands the challenges that many marketers now face. But by leveraging a wide range […]

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Press Releases

InMoment Wins Silver Stevie® Award in 2015 International Business Awards

Winners to Be Celebrated at Gala Banquet on 23 October in Toronto, Canada Birmingham, UK (13 Aug, 2015) — InMoment™, a cloud-based customer experience optimization platform that gives companies the ability to listen to and engage with customers, was named the winner of a Silver Stevie® Award in the Best New Product or Service of […]

Size Matters: InMoment’s Fast Food Benchmark Study Proves It

Most Big Brands Languish at the Bottom; One Stands Out Other Findings: Top Drivers; Southern States Dominate Social Sharing; Customers Continue to Raise the Bar SALT LAKE CITY (July 29, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business […]

InMoment Tapped by Gold’s Gym to Optimize Customer Experience

DALLAS (July 22, 2015) — InMoment™, a cloud-based customer experience optimization platform, announced today it is partnering with Gold’s Gym, the world’s leading authority on health and fitness, to better listen to and engage with its members. InMoment will power the company’s new customer feedback platform, myVoice, to provide a world-class fitness experience to members […]

InMoment Raises the Bar with New Strategic Client Acquisition and Success Hires

Company Continues Growth and Leadership Climb SALT LAKE CITY (1 July, 2015) — InMoment™, a cloud-based customer experience optimization platform, welcomes two new members to its executive management team, supporting the company’s aggressive growth and service objectives. Shane Eliason joins InMoment as executive vice president of sales. Shane brings nearly three decades of experience driving […]

WEBINAR: Moving Toward a Culture of Customer Experience

Loyalty360 webinar to focus on the unknowns related to customer experience SALT LAKE CITY (June 2, 2015) — Customer experience has been called the new competitive battleground. As consumers are now empowered with more choice and more information than ever before, simply offering superior products, high quality services, and even comparable prices are no longer […]

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