In the News

The four ‘Cs’ driving Jason’s Deli’s success

Fast Casual » In the shadow of limited-service restaurant industry giants like McDonald’s and Chick-fil-A, it might be easy to overlook Jason’s Deli, a regional chain that has yet to break the 300-unit mark. But when it comes to AUVs, the Beaumont, Texas-based chain ranks up there with the big boys, hovering around $2.5M. What […]

The Customer Service Five

These five common ingredients are found in some of the industry’s most successful customer-centric brands. QSR Magazine » It’s mid-September and Thom Crosby is on the road again. Every six months, Crosby, the CEO of Pal’s Sudden Service, a 26-unit chain with stores across Tennessee and Virginia, joins Pal’s founder Fred Barger for a road […]

Express: The Customer is Key in Omni-Channel Strategy

Loyalty 360 » During his presentation, “Express on the Role of Customers in the Omni-Channel Strategy,” presented at the Loyalty360 Engagement & Experience Expo held this week in Dallas, Jim Kaniaris, Vice President of Customer Experience at Express, and Lonnie Mayne, President of InMoment, discussed how the Express customer helps inform Express’s omni-channel strategy and […]

Taco John’s Partners with InMoment to Glean Customer Insights

Loyalty 360 » Taco John’s, a Cheyenne, Wyoming-based restaurant chain serving up fast Mexican food in 25 states, knows that listening to customers and responding to feedback is the best way to tailor its offerings moving forward. In an effort to glean the most insightful feedback, Taco John’s has announced a partnership with InMoment, a […]

Taco John’s Adds Guest Feedback Platform

Integrated Solutions for Retailers » On the heels of its recent rebranding initiative, Taco John’s has added InMoment’s cloud-based customer experience optimization platform to support Tell TJ, Taco John’s guest satisfaction survey program. The recent make-over came from information gleaned from customer surveys. “This insight led to ‘Unwrap the Original,’ our new brand position. ‘Unwrap […]

Retailers Must Tap Social Advocacy To Shape Omnichannel Strategies

Retail Touch Points » Many retailers may believe they’re already doing a fine job of listening to their customers. After all, they see shoppers in their stores; track their online and mobile shopping patterns and eventual purchases; and in some cases, leverage loyalty and customer relationship management programs to paint detailed portraits of who their […]

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Press Releases

InMoment, Express Speak on Omnichannel Strategy

• InMoment President Lonnie Mayne Joins Express VP of Customer Experience Jim Kaniaris to Share Insights on Creating an Omnichannel Strategy at Loyalty 360 Engagement Expo • Aramark Chosen as a Finalist for Expo’s Loyalty360 Customer Experience Awards Salt Lake City (Nov. 10, 2014) —InMoment™ (formerly Mindshare Technologies), a cloud-based customer experience optimization platform that […]

Orange Leaf Partners with InMoment to Launch New Guest Experience Initiative

Salt Lake City (Nov. 4, 2014) —— Orange Leaf Frozen Yogurt, America’s fastest-growing frozen yogurt concept, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Orange Leaf’s guest satisfaction program. […]

InMoment to Host Three Free Webinars this October

The Melting Pot: Using Customer Feedback to Create the “Perfect Night Out” Why All Text Analytics Solutions Aren’t the Same, and What to Look for When You’re Shopping Salt Lake City (Oct. 21, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers […]

InMoment: “Voice” a Critical Component in Voice of the Customer

• Best-in-class Customer Experience Programs Must Embrace All Listening Channels • Speech-to-text Paired with Highly-tuned Text Analytics Power Real-time Action Salt Lake City (Oct. 1, 2014) —“As digital communication continues to become more prevalent in both personal and professional settings, the role of the human voice plays an evolving, and still critical role in listening, […]

InMoment Named to Inc. 500|5000 for Seventh Consecutive Year

• Leader in Customer Experience Technologies Selected for Prestigious List of America’s Fastest-Growing Private Companies • Acquisition, Rebrand, New Products and Personnel Drive Growth SALT LAKE CITY (Aug. 21, 2014) – InMoment, (formerly Mindshare Technologies), a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers […]

Taco John’s® Partners with InMoment to Power Guest Feedback Program

Salt Lake City (Sept. 23, 2014) — Taco John’s®, one of the largest quick service Mexican restaurant chains in America, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology for Tell TJ®, […]

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