In the News

Empathica Goes InMoment with Improved Insights

Peach Report » Leading customer insight company Empathica has been united with its new parent Mindshare Technologies under a new corporate entity – InMoment. At the same time it is launching a new cloud-based platform called the Experience Hub to give brands greater access to experience insights. Empathica, whose UK clients include M&B and Waitrose, […]

Mindshare and Empathica Rebrand as InMoment, Launch Experience Hub

Smart Customer Service » Following its 2013 acquisition of Empathica, Mindshare Technologies today announced that the companies have united under a new corporate entity, InMoment. In addition, InMoment has launched a cloud-based customer experience optimization platform, the Experience Hub. The InMoment Experience Hub centralizes experience data—regardless of source or format—connects it with technology to surface […]

InMoment Surfacing Shopper Stories in the Cloud

Retailing Today » Mindshare Technologies acquired Empathica last year, rebranded the company as InMoment and launched a new customer experience optimization platform called the Experience Hub. InMoment has more than 300 employees throughout North America and Europe, serving 350 brands across 25 industries in 128 countries. Its new cloud-based Experience Hub platform promises to unlock […]

Mindshare and Empathica Become InMoment, Release Experience Hub

Chain Store Age » Salt Lake City — Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity known as InMoment. InMoment provides a cloud-based customer experience optimization platform, the Experience Hub. The InMoment Experience Hub centralizes experience data, regardless of source or format, connects […]

Mindshare and Empathica Become InMoment and Introduce the Experience Hub

InMoment’s new Experience Hub leverages customer experience data to help companies steer business decisions. Destination CRM » Today, Mindshare Technologies, which acquired Empathica in September 2013, announced that the two companies have united under a new corporate entity named InMoment. With more than 300 employees throughout North America and Europe, serving 350 brands across 25 […]

Mindshare, Empathica United as InMoment to Tell Customer Stories Simply and Elegantly

Loyalty 360 » Lonnie Mayne, President of Mindshare Technologies, couldn’t hold back his enthusiasm about Empathica, which it acquired last fall, and the decision that became official today: To bring the two companies together under a new name: InMoment. Officials for Mindshare Technologies, announced that the two companies have united under the new corporate entity […]

Yo! Sushi Launches ‘Experience Hub’ to Spur ‘Guest-Centric’ Focus

Marketing Week » Yo! Sushi is rolling out an experience hub in its 70 restaurants in the UK in a push to serve up actionable and tactical changes it can make to the customer experience. It represents a major shift from the restaurant’s previous model which prevented marketers and managers from accessing customer feedback data […]

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Press Releases

FREE WEBINAR: Research Reveals Rise of Omni-Channel in Contact Centers

• InMoment Teams with GE Capital Fleet Services, Call Center IQ to Uncover Trends and Opportunities for Contact Centers to Impact Customer Experience • Experts Will Discuss Surprising Results from Annual Survey on Channel Strategy • Webinar is Featured Event for CCIQ’s Omni-Channel Customer Experience Summit, Sept. 17 SALT LAKE CITY (Sept. 10, 2014) — […]

InMoment Deepens CX, Vertical Expertise with New Hires

• Enhancing Technology Investment: Industry Experts Understand Real-world Needs of Clients through the CX Lifecycle • VoC, Retail, Food Service and Contact Center Veterans Add Immeasurable Value to InMoment’s Offering SALT LAKE CITY (Aug. 6, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage […]

Global CX Leaders Gather for InMoment’s Fifth Annual Best Practices Conference – “Customer Experience Elevated 2014”

• Hertz, Walgreens and Other Customer Experience Giants Share Successful Strategies • Keynotes by Temkin Group Founder Bruce Temkin; Best-Selling Author Andy Andrews • 2014 CX Excellence Awards Presented for Best Implementation of Customer Feedback Programs SALT LAKE CITY (July 29, 2014) — InMoment, a leader in cloud-based customer experience technologies, today announced the details […]

Jack in the Box® Recognizes InMoment for Outstanding Partnership

SALT LAKE CITY (July 09, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers to improve business results, is proud to announce that it has received the 2014 Jack in the Box® Outstanding Partner Award. The award was presented at the […]

InMoment Recognized for Client, Product, and Leadership Excellence

CPO Kurt Williams Named Top Executive for 2014 by Utah Business Magazine OpenTell Recognized as a Finalist in 12th Annual American Business Stevie Awards Client Mitchells & Butlers Selected as a Finalist in 2014 UK Customer Experience Awards   SALT LAKE CITY (June 18, 2014) — InMoment, a leader in cloud-based customer experience technologies, today […]

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