In the News

InMoment Adds Predictive Analytics Capabilities with RapidMiner Partnership

SmartCustomerService.com » Customer experience management solution provider InMoment has teamed up with predictive analytics vendor RapidMiner to deliver a more sophisticated Voice of the Customer solution that not only provides insight on what customers are doing at different phases of the customer journey, but also why they’re taking certain actions. As the two solutions come […]

InMoment Integrates Predictive Analysis into Customer Experience Platform

Loyalty360 » Predictive analytics are making a strong push as a tool for anticipating, analyzing, and fulfilling customer demands. The ability to resolve potential issues before they arise is an enormous step in improving customer experience. As the predictive analysis trend continues to gain steam, CX solution provider InMoment is the latest to throw their […]

InMoment Teams Up with RapidMiner

CRM Magazine » Cloud-based customer experience optimization platform InMoment today announced that it has teamed up with predictive analytics platform RapidMiner. The partnership will combine InMoment’s Voice of the Customer solution with RapidMiner’s Predictive Analytics Platform to optimize customer and business insights. InMoment’s Voice of the Customer platform synthesizes customers’ stories to deliver new insights […]

From the Ring to the Real World

US Today » Lonnie, like any other kid, had people he looked up to. For him, it was pro wrestlers—Andre the Giant, Captain Lou Albano and Moondog Mayne, to name a few. But unlike other pro wrestling geeks from the 70s, Lonnie didn’t emulate them via watching TV. He was up close and personal. Moondog […]

It’s Creative Problem-Solving, Not Money, That Builds A Successful Business

Forbes » Popular media would have every new entrepreneur believe that it takes a lot of capital to build a successful business. While it does take capital, it doesn’t take a visit to the Shark Tank, an angel investor with cash, or a venture firm willing to invest millions to build a profitable and successful […]

Walkabout opens up with InMoment

Customer experience optimisation specialist InMoment is rolling out its OpenTell feedback tool in the UK, with Intertain’s Walkabout brand among the early adopters. Peach Report » The platform lets operators share feedback publicly, unfiltered and in real time, while interpreting it to drive improvements in customers’ experiences. Reviews are verified as being from authentic, paying […]

Stop Interrogating Your Customers and Start Listening to What They’re Actually Saying

Entrepreneur » For your business to succeed, it’s important to understand how your customers are interacting with your brand. For years, the go-to method has been conducting surveys. But surveys can be tricky. Poorly designed ones often reflect what you want to hear instead of what your customers are actually saying. Meanwhile long surveys, which […]

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Press Releases

InMoment’s European Customer Experience Elevated 2016 To Explore New Technologies And Best Practices In Customer Experience

Birmingham – May 3, 2016 – InMoment™ will hold its annual European Customer Experience Elevated conference 11–12 May, 2016 at Aston University in Birmingham. Highlights from the company’s annual European best practices event will include: Keynote address by Joana van den Brink-Quintanilha, Senior Analyst at Forrester Research and customer experience expert. Van Den Brink-Quintanilha will […]

InMoment Recognized as Schlotzsky’s® 2015 Vendor of the Year

Salt Lake City – April 28, 2016 – InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results, was awarded with Schlotzsky’s® Vendor of the Year Award. Schlotzsky’s, home of The Original® oven-baked sandwich and known for its Fresh-From-Scratch® oven-baked sourdough […]

Innovation, Strong Leadership Fuels InMoment’s Global Growth

Salt Lake City – April 21, 2016 – InMoment™ had a seminal first quarter, introducing several industry-first capabilities, hosting a record-breaking best practices conference, and welcoming new talent to support the company’s continued international expansion. Other highlights include: Launched the industry’s first fully integrated video feedback and Voice of Customer predictive analytics capabilities; Awarded a […]

InMoment Partners With Solarity Credit Union To Engage, Enlighten And Empower Members

Salt Lake City – March 22, 2016 – Solarity Credit Union, a not-for-profit financial cooperative, and InMoment announced a partnership to create a customer experience (CX) program that engages, enlightens and empowers its Members. Solarity Credit Union is $600M+ in size and has more than 50,000 members. Solarity is committed to nurturing people’s dreams and […]

InMoment’s John Sperry Named CEO of The Year

Salt Lake City – March 17, 2016 – InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results, announced today that John Sperry, CEO and Founder of InMoment, was named CEO of the Year by Utah Business Magazine. To see a […]

Put a Face to Your Customer Feedback to Drive Action

SALT LAKE CITY- Feb. 25, 2016 — InMoment, a customer experience (CX) optimization platform, today announced fully integrated video Voice of Customer (VoC) capabilities, giving organizations the ability to harness this powerful medium to accelerate change and successfully steer their businesses. In Analyst Mary Meeker’s 2015 Internet Trends Report, she found that video accounted for […]

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