In the News

Taco John’s Partners with InMoment to Glean Customer Insights

Loyalty 360 » Taco John’s, a Cheyenne, Wyoming-based restaurant chain serving up fast Mexican food in 25 states, knows that listening to customers and responding to feedback is the best way to tailor its offerings moving forward. In an effort to glean the most insightful feedback, Taco John’s has announced a partnership with InMoment, a […]

Taco John’s Adds Guest Feedback Platform

Integrated Solutions for Retailers » On the heels of its recent rebranding initiative, Taco John’s has added InMoment’s cloud-based customer experience optimization platform to support Tell TJ, Taco John’s guest satisfaction survey program. The recent make-over came from information gleaned from customer surveys. “This insight led to ‘Unwrap the Original,’ our new brand position. ‘Unwrap […]

Retailers Must Tap Social Advocacy To Shape Omnichannel Strategies

Retail Touch Points » Many retailers may believe they’re already doing a fine job of listening to their customers. After all, they see shoppers in their stores; track their online and mobile shopping patterns and eventual purchases; and in some cases, leverage loyalty and customer relationship management programs to paint detailed portraits of who their […]

Taco John’s adds guest feedback platform

QSR » Taco John’s has added InMoment’s cloud-based customer experience optimization platform. The platform will be used for Tell TJ, Taco John’s guest satisfaction survey program. “The customer experience has always been at the heart of Taco’s John’s culture,” said Shawn Eby, VP of operations, in a news release. “As we continue to grow, it […]

Taco John’s selects InMoment’s customer experience, optimization platform

Chain Store Age » Mexican restaurant chain Taco John’s is partnering with InMoment, a cloud-based customer experience optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology for Tell TJ, Taco John’s guest satisfaction survey program. “The customer experience has always been […]

Empathica Goes InMoment with Improved Insights

Peach Report » Leading customer insight company Empathica has been united with its new parent Mindshare Technologies under a new corporate entity – InMoment. At the same time it is launching a new cloud-based platform called the Experience Hub to give brands greater access to experience insights. Empathica, whose UK clients include M&B and Waitrose, […]

Mindshare and Empathica Rebrand as InMoment, Launch Experience Hub

Smart Customer Service » Following its 2013 acquisition of Empathica, Mindshare Technologies today announced that the companies have united under a new corporate entity, InMoment. In addition, InMoment has launched a cloud-based customer experience optimization platform, the Experience Hub. The InMoment Experience Hub centralizes experience data—regardless of source or format—connects it with technology to surface […]

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Press Releases

InMoment to Host Three Free Webinars this October

The Melting Pot: Using Customer Feedback to Create the “Perfect Night Out” Why All Text Analytics Solutions Aren’t the Same, and What to Look for When You’re Shopping Salt Lake City (Oct. 21, 2014) — InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers […]

InMoment: “Voice” a Critical Component in Voice of the Customer

• Best-in-class Customer Experience Programs Must Embrace All Listening Channels • Speech-to-text Paired with Highly-tuned Text Analytics Power Real-time Action Salt Lake City (Oct. 1, 2014) —“As digital communication continues to become more prevalent in both personal and professional settings, the role of the human voice plays an evolving, and still critical role in listening, […]

InMoment Named to Inc. 500|5000 for Seventh Consecutive Year

• Leader in Customer Experience Technologies Selected for Prestigious List of America’s Fastest-Growing Private Companies • Acquisition, Rebrand, New Products and Personnel Drive Growth SALT LAKE CITY (Aug. 21, 2014) – InMoment, (formerly Mindshare Technologies), a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with their customers […]

Taco John’s® Partners with InMoment to Power Guest Feedback Program

Salt Lake City (Sept. 23, 2014) — Taco John’s®, one of the largest quick service Mexican restaurant chains in America, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology for Tell TJ®, […]

FREE WEBINAR: Research Reveals Rise of Omni-Channel in Contact Centers

• InMoment Teams with GE Capital Fleet Services, Call Center IQ to Uncover Trends and Opportunities for Contact Centers to Impact Customer Experience • Experts Will Discuss Surprising Results from Annual Survey on Channel Strategy • Webinar is Featured Event for CCIQ’s Omni-Channel Customer Experience Summit, Sept. 17 SALT LAKE CITY (Sept. 10, 2014) — […]

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