In the News

InMoment Introduces Global Text Analytics and CX Analyst Tool

New additions to InMoment’s Experience Hub will be available this summer. Destination CRM » InMoment, a customer experience optimization platform, has added Global Text Analytics and the CX Analyst Tool to its Experience Hub to further help brands surface and understand the insights found inside customer stories. InMoment’s Global Text Analytics capabilities can analyze customer […]

InMoment Executive Interview

Lonnie Mayne, InMoment President, InMoment CRM Xchange » 1. What do you believe is the most effective method that organizations can use to uncover how customers are experiencing their brand? Listening. Most of the tools we use to understand customers’ experiences actually focus more on what brands want to know versus what customers want to […]

Why You May Not Have A Clue What Your Customer Thinks (And What To Do About It)

Forbes » In the courtroom, eyewitness testimony is often unreliable. Accounts conflict with one another. People don’t see things the same way and many times they simply don’t see the situation accurately. It’s not all that different from the relationship between you and your customer. Here’s an example: In a recent survey of customer experience […]

Customer Experience Disconnects: 5 Steps to Creating the RIGHT Customer Experience

Loyalty 360 » Customer Experience is maturing. I rarely hear the phrase “customer service” anymore, and most business leaders know what acronyms like CX and VoC mean – without even Googling them. However maturing is a verb that indicates a process, and doesn’t mean that we’ve completely grown up. In fact, we’re probably somewhere in […]

We Should Use Brands, Not Love Them

Pacific Standard » When I was an editorial staff writer at BuzzFeed, I wrote a post called “15 Things That Diet Coke Addicts Don’t Want to Hear About Anymore,” wherein I defiantly accepted the health risks of excessive Diet Coke drinking and only half-jokingly pledged allegiance to the beverage over my own family. While I […]

Where are the text analytics unicorns?

Venture Beat » Customer-strategy maven Paul Greenberg made a thought-provoking remark to me back in 2013. Paul was puzzled — Why haven’t there been any billion-dollar text analytics startups? “Text analytics” is a term for software and business processes that apply natural language processing (NLP) to extract business insights from social, online, and enterprise text […]

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program

Utah Pulse » Mattress Firm is partnering with InMoment to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. Headquartered in Houston, Texas, Mattress Firm operates more than 1,700 stores in 36 states. From its founding in 1986, Mattress Firm has always been committed to crafting a one-of-a-kind shopping […]

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Press Releases

Understand the Voice of Your Customers in More Languages, and More Ways

InMoment Introduces “Trifecta of Massive Processing Power, Data Visualisation and Text Analytics Technologies” CX Analyst Tool & Global Text Analytics Available this Summer BIRMINGHAM, UK (May 20, 2015) — InMoment™, a customer experience optimisation platform, today announced new enhancements to the company’s Experience Hub™ that will significantly expand brands’ abilities to surface and understand the […]

InMoment’s Innovative Active Listening Continues Climb with Prestigious Industry Recognition

Active Listening Suite Named Stevie Finalist in New Product or Service of the Year in the Relationship Management Software Solution category, 2015 American Business Awards Patent-pending Listening Technology Cited in Recent Analyst Report SALT LAKE CITY (May 14, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, recently enjoyed accolades and industry recognition for […]

InMoment Continues Record-breaking Momentum Through First Quarter of New Year

Highlights Include Strong Growth, New Capabilities and International Expansion SALT LAKE CITY (April 22, 2015) — InMoment™, a customer experience optimization platform, enjoyed another strong year in 2014, and showed continued momentum across technology innovation, market leadership, new client acquisition and financial performance through the first quarter of 2015. By the end of 2014, InMoment […]

Mattress Firm Partners with InMoment to Help Elevate Customer Experience Program

SALT LAKE CITY (April 15, 2015) — Mattress Firm ((NASDAQ:MFRM), the nation’s leading bedding specialty retailer, is partnering with InMoment™, a cloud-based customer experience (CX) optimization platform that gives companies the ability to listen to and engage with customers to improve business results. InMoment is providing the technology to power Mattress Firm’s guest satisfaction program. […]

Study Finds Customers Want to Help Brands Succeed

InMoment Research Identifies where Brands and Consumers Diverge on Customer Experience, Delves into the Meaning of “Value” SALT LAKE CITY (March 31, 2015) — InMoment’s market insights team recently asked consumers and brands to rank importance of the same set of customer experience (CX) elements. The study uncovered areas of alignment and disconnects between these […]

Listening to Customers Just Got Easier!

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience • Integrated Technologies Power Better Listening, Better Actions, and Better Relationships with Customers • Experience Hub Brings Diverse Customer Stories Together to Drive Action Across the Enterprise SALT LAKE CITY (Feb. 10, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, […]

InMoment Partners with Massage Envy Spa on Guest Experience Initiative

ME Spa Listens Will Help Align Business Strategies Salt Lake City (Jan. 27, 2015) — InMoment™, a cloud-based customer experience (CX) optimization platform, announced it has been hired by Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services, to introduce ME Spa Listens, a guest experience feedback […]

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