CX Lessons from 2016 (And Why You Should Stay Curious in 2017)

December 28, 2016

By Simon Fraser, Senior Director of Customer Success, InMoment EMEA   Earlier this year I shifted my priorities and focus, and chose pleasure and purpose over other engrained habits and needs. I was so “busy being busy” that I had forgotten the evident importance of slowing down and taking stock. The basic need to actively listen and properly connect with the various voices and opinions available to me had been neglected. As someone who delights in identifying patterns, sharing theories, and having an opinion, I had found myself too often recycling old narratives.