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Filter: Client Success
Outdoor Retailer Aims for a Deeper Customer Relationship
This article originally appeared on RetailCustomerExperience. com. View it here. Cabela’s is teaming up with InMoment on a new system that will empower front-line employees and operations leaders with deeper customer intelligence to drive a better customer relationship.
UK Fast-Fashion Powerhouse, New Look, Crowns Customers “Co-Creators” in Evolving CX
Chloe Sherriff, service improvement manager at New Look, recently headlined a session at the UK’s 20:20 Customer Experience Summit in London titled “Empowering Customers to Help Change Your Business for the Better. ” InMoment’s James Bolle, Head of Client Services, EMEA and UK Country Head, moderated the discussion. Sherriff highlighted the dramatic changes New Look is making to shift their business from a pure value offering, to a modern, customer-obsessed brand. Tune into the conversation between Bolle and Sherriff by watching the video here.